国际著名酒店娱乐部程序英文05 ACTIVITIES7493Word格式.docx
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国际著名酒店娱乐部程序英文05 ACTIVITIES7493Word格式.docx
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TOURDESKATTENDANT
HEAD:
G.M.APPROVAL:
DATE:
TASK:
PEPAIRE
STANDARD:
PROCEDURE:
SAFETYSUPERVISIONANDPROCEDURES.
BOTHEMPLOYEESWILLBERESPONSIBLEFORENSURINGTHATSAFETYPROCEDURESARECARRIEDOUT,ANDTHESUPERVISIONOFALLSAFETYASPECTS.
TheActivitiesDepartmentisresponsibleforthesafetyofalltheactivitiesitoffers.Boththeequipmentsupervisorandtheassistantmustbefullyawareofallsafetyproceduresandmustsupervisetheirimplementation.
Specificrulestobeadheredtoare:
ONTHEBEACH
1.Lifejacketsshouldbeofferedtoanyguestwhogoesoutonthewater.
2.Thechaseboatshouldalwaysbeavailableatshortnotice.Itmustbeequippedwithpaddlesandlifejackets.
3.Noboatsshouldgooutinweathernotsuitedtotheboatortheguest.
4.TheBeachAttendantondutymustkeepawatchonallboatsthatareout.Intheeventthathe/shehastogooutinthechaseboat,theBeachBureattendantshouldbeinformed.
5.Acarefulwatchmustbemadewhenchildrenareonthebeachorusingequipment.
6.Allbeachswimmersmustbewatchedcarefully–intheeventofwavesoranundercurrent,guestsmustbewarnedofthedangers.
7.Allequipmentinusemustbesafetycheckedregularly
8.Beforeorganizinganyeventoractivitynearoronthewater,allsafetyconsiderationsshouldbemade.Norisksaretobetaken.Ifthereisanydoubtastothesafetyofanevent,itwillnotbecarriedout.Preparationisvital.
BYTHEPOOL
9.Thebeachtowelattendantisresponsibleforthesafetyofallguestsinornearthepool.He/sheshouldkeepaneyeonallswimmersandbepreparedtoassistinanyfirstaidorrescue.
10.--Arescuepoleshouldbeeasilyaccessible.
11.--Chairsshouldbesetbackfromthepooltoavoidanytripping.
12.--Aspecialwatchshouldbecarriedoutwhenchildrenare-inthepool.
13.--Duringallactivities,whetherlandorwaterbased,safetyproceduresmustbecarriedout.
14.--Whenpreparinganactivity,beawareofanypotentiallydangeroussituationswhichmayoccurandwhichcould,withproperplanning,beavoided.
15.--Withfitness,aerobicsandjoggingeventsbesurethatallguestsarefitenoughtopartakeandthatnonehaveseriousillnessesordisabilitieswhichcouldputthematrisk.Alsoensureregularpulsechecksaremadeduringtheactivity.
16.--Inany‘contact’activities,attempttoreducethe
--contactinyourintroductorytalk.Ensurethatno
--unnecessarycontactispossible
17.Inswimmingactivities,besuretomonitoreveryoneinthepool.Introducerestbreakswherenecessary.
Ingeneral,safetymustbetheprimeconsiderationwhenplanningallevents.
Beforeplanning,askyourselves:
18.Istheequipmenttobeusedsafe?
19.HaveIcateredforallpossibilities?
20.Isfirstaidequipmentandsafetyequipmentnearby?
21.DoIknowwhattodointheeventofanemergency?
22.HaveIcateredforallages,particularlychildren?
23.Areanyrisksinvolved?
Ifsohavetheybeenminimized?
Makesureallquestionscanbeansweredcorrectlybeforeholdinganyactivity.
OtherrulesmaybeaddedinthesafetyandfirstaidlecturepreparedbythePersonnelDepartment.Thosementionedaretobetreatedasstrictguidelines.
TOURDESKOPIENTATION.
BOTHSTAFFWILLHAVEKNOWLEDGEOFTHEWORKINGSOFTHETOUEDESK.
TheTourDeskOrientationwillfollowcertainsteps:
1.Introduction
2.GoalsoftheTourDesk
3.Thestructureofcommand–re–outlined
4.Thefunctionsofthetourdesk–anddaytodayresponsibilities
5.HowtheTourDeskrelatestootherdepartments
6.TherulesandregulationsoftheTourDesk,andtheStandardsrequired
7.Thenamesandnumbersofallthepeopletheattendantwillhavetodealwithconfirmationproceduresmeetandgreetetc.
8.Summaryandtestofallinformation,tasks,andprocedures.
Thisprocedurewillbecarriedoutintwoways–inatheorylectureandinapracticalwayattheTourDesk,involvingoperationalproceduresandroleplay.
G.R.O.TRAININGALLASPECTSOFTHETOURDESKANDPROCEDURES
(Knowledgeclasseswillfollowtheformatof:
24.Introduction
25.Lecture
26.Test
27.Summary)
(Skillsclasseswillfollowtheformatof:
28.Introduction
29.Demonstration
30.Practice
31.Critique
32.Test/Summary)
KEY:
T/M;
TrainingMethod
HRS;
Hours
U/S;
Unsatisfactory
COMP;
Competent
EX’LENT;
Excellent
ACTIVITIES
JOBCATEGORYWINNER
AEROBICINSTRUCTOR
TASKS
HOTELORIENTATION
DEPARTMENTORIENTATION
DNOWLEDGEOFTYPESOFAEROBICSOFFERED
TAKINGCHILKREN’SAEROBICACTIVITY
TEACHINGAEROBICS
TEACHINGNON–IMPACTAEROBICS
TEACHINGSIRETCHINGCLASSES
INSTRUCTINGSWIMNASTICSAEROBICS
FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMME
AEROBICINSTRUCTIOR
HOTELORIENTATION.
AEROBICINSIRUCTOR
DEPARIMENTORIENTATION.
ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPATRTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.
1.Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.
2.Explanationofthetrainingscheduleforeachemployee,andshatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.
3.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.
4.Explainingofthefunctionsofthedepartment,ie.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.JOBdescriptionswillbegivenoutandexplainedthoroughly.
5.Howthedepartmentrelatestootherdepartments-particularlyFoodandBeverage,FrontDesk,Sales.
6.ThepersonnelfunctionsoftheActivitiesDepartment:
-
a)Whohiresemployees.
b)Whoorientsemployees.
c)Whoconductsongoingtraining.
d)Complaintproceduresandstyleofmanagement.
e)Whenandbywhommeetingsareheldwithinthedepartment.
f)Disciplinaryaction/probationaryperiod.
1.Rulesandregulationofthedepartment.HandoutgivenandtheimportanceofabidingbythemwillbestressedAppearancestandards.
2.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof–ballroom,MalololoungeportsO’Call,poolarea,Makearea,gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.
3.RelationshipwithFishFijilimitedandotherconcessions.
AEROBICINSTRUCTOR
G.M.APPROVAL:
KNOWLEDGEOFTYPESOFAEROBICSOFFERED
TAKINGCHILDREN’SAEROBICACTIVITY
.THEINSTRUCTORMUSTKNOWTHEDIFFERENCEBETWEENTEACHINGADULT’SANDCHILDREN’SAEROBICS,ANDBEABLETOCATERFORBOTHEFFICIENTLY
Theinstructorshouldbefamiliarwiththetechniquesforteachingchildrenfromthe‘teachingchildren’lecture.Thosetechniquesmustbemasteredandtheskillsbroughtintotheteachingofaerobics.
1.Thelessonformatwillbethesameastheadults
2.Thelengthofthelessonwillbeabout45minutes
3.Moreencouragementshouldbegiven
4.Thelessonshouldbemoreactivewiththeemphasisonfunandenjoyment
5.Gamesandfunactivitiesshouldaccompanytheaerobics
6.ThetennisaerobicsisonethemewhichisdoneusingaU.S.T.A.tape.Otherthemescanbedoneusingclothing,tapesorotherpropstopromoteenjoymentOftenchildrencanbeaskedtoinstruct.
Children’saerobicsandtennisaerobicscanbeanassettoahotel.Ifenjoyabletheirparentsmayreturn,andifsuccessfulthechildrenmaytryotherhotelactivities.
ACTIVITIESDIRECTORG.M.APPROVALDATE:
TEACHINGAEROBICS
THETEACHERMUSTHAVEAKNOWLEDGEOFALLFORMASOFAEROBICSANSMUSTKNOWHOWTOVARYTHEM
Theskillrequiredintheteachingofaerobicsisvariedandcomplex.Theinstructormustknowalltypesofaerobics,thedifferentlevelsofability,howtocaterforthem,andhowtosustaininterest.Theskillslearnedinthe‘teachingadults’lessonmustberememberedandcarriedout.
TheAerobicsweofferareforintermediateorbeginnerlevels.Foreither,thefollowingshouldbecarriedout.
2.Warmup
3.Aerobicactivity
4.Cooldown
5.Conclusion
Also:
6.Duringeachstage,pul
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