商务英语4形考答案Word文档下载推荐.docx
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商务英语4形考答案Word文档下载推荐.docx
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Canyoufillme?
IneedSOmedetailedinformation.
A.in
B.UP
C.out
题目5
题干
Traveller'
sCheCkSaregenerallysmallfacevalue.
A.at
B.On
C.of
—HOWwouldyouliketogo?
A.I'
llgetintouchWiththerailroad
B.
St
I'
dliketoflytoFrankfurtforaStayoftwodays
C.IexpecttodepartforFrankfurtonSUnday,SePtember1
—Yes,businessclass.
A.Willyouflybusinessclass
B.WhendoyouPIantoleave
C.WhereshallImakehotelreservatiOn
PIeaSeanOPenreturnflightfromBarCeIOnatoFrankfurt.
A.PaPer
B.text
C.book
Travellers,Whenthechecks,havetoSigntheCheCkSinthePreSenceof
thebankorSerViCeclerks.
A.buy
B.buying
C.tobuy
WeUSedtoCaShadvances.
A.had
B.having
C.have
标记题目
behalfofVanCOUVerC&
SInt'
lTradeCorp.,IamPIeaSedtoinViteyouandyourcolleaguestoViSitus.
A.FOr
C.In
YouCandownlOadandPrintOfftheOnIine.
A.from
B.form
C.formal
ManyofthebanksandtravelSerViCeSintheWeSterncountriesPrOVide
COnVenienCeforthetravellersbyissuingtraveller'
s.
A.CheCkS
B.CaSh
C.CreditCardS
完形填空:
选择正确答案,补全文章(每题10分)。
HowtoSChedUIeYourViSaAppointment
PaymentCanbemadeWithaUnionPaydebitCardorincash.YouCan回
回答orWithcash.IfyouPreferto
答directlythroughthewebsite,theCallCenter,orataCitiCbankATM.IfPayingat
aCitiCbankbranch,youCanPayWithaUnionPay
Payincash,theappointmentWebSiteWillPrOduCeabankdepositSliP回答Onthe
typeofappointmentforWhiChyouhaveregistered;
thedepositslipwillindicatehowmuchyoumustpay.YoumustPrintthisbank回答,logOfftheappointment
site,PrOCeedtoalocalCitiCbankbranch,PreSentthebankdepositslip,Paytherequestedamount,obtainanoriginalbankreceiptforthetranSaCtion,logback
intothe回答,andenterthebankreceiptconfirmationnumberintotherequestedfield.
BCACA
翻译:
为句子选择正确的翻译(每题10分)。
1.Canyoufillmein?
回答
A.你能替代我一下吗?
B∙你能为我填写吗?
C.你能向我详细介绍一下吗?
二、2.Notallrestaurantsacceptthecard.回答
A.所有酒店都不接受此卡。
B.并非所有酒店都接受此卡。
C.所有酒店接受的不是此卡。
3.WeUSedtohaveCaShadvances.回答
A.我们以前是预支现金。
B.我们使用已有的现金。
C.我们习惯了预支现金。
三、4.LetmeknowhowyouIikeIiVingOutOfasuitcase.回答
A.到时候告诉我没有旅行包你是怎么活下来的。
B.到时候告诉我你是怎么带着旅行包生活的。
C.到时候告诉我你怎么那么喜欢带着旅行包生活。
5.ItisVeryPrOfitabIefortheissuingOffiCeStofinancethefundstheycollectbyissuingtraveller'
Schecks.回答
A.对发行机构来说,发行旅行支票提供融资便利是有利可图的。
B.对发行机构来说,融资有利可图,他们征集资金,发行旅行支票。
C.对发行机构来说,征集资金,发行旅行支票,融资等,都是有利可图的。
SChengenViSaAPPIiCatiOnStePS
IdentifytheCOUntryorCOuntriesyouwillbetravellingto.ItisparticularlyimportanttoknowWhiChCOUntriesyouaretravellingtobecauseitdeterminesWhereandhowyouaregoingtoSendyourapplication.
•IfyouareintendingtoViSitjustoneSChengencountry,youwillneedtoapplyfortheSChengenViSadirectlyWiththeembassyorconSUIateofthatPartiCUIarcountry.
•IfyouareintendingtoViSittwoormoreSChengencountries,yourapplicatiOnmustbeSenttotheembassyOrCOnSuIateOftheCOuntrythatshallbeyourmaindestination.
•IfyOuareintendingtoViSitSeVeraISChengencountries,butdonothaveamaindestination,youshouldapplyfortheViSaattheembassyorconSUIateofthefirstSChengenCOUntryOnyourtravelitinerary.
FilloutanapplicationformbeforehandtoobtainaSChengenvisa.YouCandownloadandPrintofftheformonIine.
PreParealltherequirementsforyourSChengenViSaapplication.DePendingontheconSUIateorembassy,youarerequiredtoshowthefollowingdocuments:
•AvalidnationalPaSSPOrt
•EVidenceshowingthePUrPOSeofyourtrip(e.g.hotelreservations)
•ProofofmedicalinSUrance
•Around-triptravelticket
•Proofoffunds
CheCkthePrOCeSSingtimetoenSUreyougetyourSChengenViSaontime.ThePrOCeSSingtimeVarieSPerembassy,soitisimportanttotakethePrOCeSSingtimeintoaccoUntWhenplanningyourtrip.
1.ThiSPaSSageismainlyabout回答.
A.WhatisaSChengenViSa
B.WhOCanapplyforaSChengenViSa
C.howtoapplyforaSChengenViSa
2.IfyouareintendingtoViSittwoormoreSChengencountries,youwillneedto
Sendyourapplication回答.
A.totheembassyorconSUIateoftheCOUntrythatshallbeyourmain
destination
B.directlyWiththeembassyorconSUIateofthatPartiCUIarCOUntry
C.totheembassyorconSUIateofthefirstSChengencountryonyourtravel
itinerary
3.YouCandownloadandPrintofftheform回答.
A.Viayourphone
B.ontheInternet
C.byyourfriends
4.YouarerequiredtoshowthefollowingdocumentsEXCEPT回答.
A.around-triptravelticket
B.avalidnationalPaSSPOrt
C.abirthCertifiCate
5.ThePrOCeSSingtimeis回答Perembassy.
A.different
B.theSame
C.SimiIar
第二单元
一、选择填空题(每题10分,共5题)
—TheClientSaidhehadtoSendamonitorbackthreetimesbeforetheproblem
WaSsolved.DoyouhaveareasOnforthis?
A.Well,IwonderWhethertherecentlayoffsareaffectingthequalityofOUrCUStOmer
SerViCe
B.Whatdoyouthink?
BUtIhavenoidea
C.That'
stheclient'
sownproblem,Iguess
—Whatisthedistancebetweenthenewbuildingandyouroffice?
A.Itisneartothebusstop
B.Itisabout15kilometers
C.ItisVeryclose
Someofthecustomers'
complaintsSeem
A.inacceptable
B.Unacceptable
C.Unaccepted
SOmeStOreSevenOfferIaneSforCUStOmerSWith10itemsOrIeSSto
CheCkOUtquickly.
A.expire
B.express
C.exact
CUStOmerSoftenremaintoabusinessthathasexcellentSerViCeevenif
theirPriCeSarehigh.
A.loyal
B.loyally
C.loyalty
—Hello,isthatSailMovingCompany?
—?
A.Yes,thisisJaCkSPeaking.ThankSforcalling.WhatCanWedoforyou
B.Yes,I'
mJack.ThankSforcalling.WhatCanWedoforyou
C.Yes,SPeaking.WhatCanIdoforyou
TheCUStOmerSerViCerepresentativeWilloftenallowCUStOmerStoexchangethePrOdUCt
theyboughtorreturnitforafull.
A.compensatiOn
B.repay
C.refund
theSitUationmaybe,makeSUrethatyoudon'
tleaveyourCUStOmerWithan
UnanSWeredquestion.
A.WhateVer
B.Whenever
C.HOWeVer
Ifthingshave,thePerSonyou'
retalkingtowillWanttoknowthereasons.
A.gotUP
B.gonewrong
C.turneddown
—Whatdoesthecustomer'
sCOmPlaintsay?
A.HeSayShewillWriteUSathank-youIetter
B.HeSayShehasn'
tgottenbackthemonitorforrepairs
C.HeWantStoknowWhetherWecouldgivehimadiscoUnt
TheAmeriCanideaofCUStOmerSerViCeiseachCUStOmertheCenterofattention.
A.made
B.tomake
C.make
CUStOmerSWOn'
tfindstoreCIerkSSittingaround.
A.WatChingTVorplayingCardS
B.toWatChTVorplayCardS
C.WatChingTVortoplayCardS
IfanyOfthearticlesaredamagedduringmove,youmaymakeafor
compensatiOnWithourcompany.
A.request
B.demand
C.claim
——HOWdoyoucalculatethefeeifWeaskyoutomovetheOffiCefurniture?
A.WeCangiveyoua10%discoUnt
B.Sorry,Wearenotavailablethesedays
C.Thecostdependsonthefloortomoveto,thedistancebetweentwoPIaCeSandthe
amountofthefurnituretomove
LookingyourCUStOmerSintheeyeshowsthatWearelisteningtothemandhearing
A.WhyaretheySaying
B.howaretheySaying
C.WhattheyareSaying
二、阅读理解/翻译/完形填空(题型随机)(共50分)完形填空:
CUStOmerSerViCeistheSerViCeorCarethataCOnSUmerreceivesbefore,duringandafterapurchase.It'
sOneofthefactorsthatcomeintoplayWhenaCOnSUmerisdeterminingbuyingvalue,theotheristhequalityofthePrOdUCtorSerViCethatisbeing回答.
COnSUmerSoftenmustencounteranexperiencetonotonlybeaSatiSfied
customer,butaloyalcustomer.CuStOmerSerViCeisaPartOfthatexperience.
TOPnotchSerViCeWillCreate回答andareturningcustomer,WhiChisWhatWeallmustStriVefor.
ExcellentCUStOmerSerViCeis回答tobusinessestoday.It'
sacompOnentthatisoftenmissing,UnfOrtUnately.HowdoyouPrOVidegreatCUStOmerservice?
AIWaySmakeyourCUStOmera回答.Greettheminafriendlymanner,WhetherthatbeViatelephone,emailorinPerSon.
LetthemknowyouaretheretohelpandthatyouwilltakeCareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinessCUStOmerSarenot回答;
it'
sarequirementforbusinessestosurvive.
选自:
ntutorialsandsamples∕a/What-IS-CUStOmer-Service.htm
DEACB
阅读理解:
根据文章内容,把每一段和其所谈论的话题相匹配(每题10分)。
CustomerSerViCe
1.TheAmeriCanideaQfCUStQmerSerViCeistomakeeachCUStQmertheCenterQf
attention.AndWhereVeryougo,goodCUStQmerSerViCemeansmakingCUStQmerSfeel
special.回答
2.WhenCUStOmerSgettoastore,theyaretreatedashonOredguests.CUStOmerSdon'
t
usuallyfindstoreCIerkSSittingaroundWatChingTVorplayingcards.Instead,theCIerkS
greetthemWarmIyandoffertohelpthemfindWhattheywant.CUStOmerSusuallydon'
havetoaskhowmuchitemscost,SinCePriCeSareclearlymarked.回
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