HND人力资源管理outcomeWord下载.docx
- 文档编号:19723335
- 上传时间:2023-01-09
- 格式:DOCX
- 页数:4
- 大小:17.91KB
HND人力资源管理outcomeWord下载.docx
《HND人力资源管理outcomeWord下载.docx》由会员分享,可在线阅读,更多相关《HND人力资源管理outcomeWord下载.docx(4页珍藏版)》请在冰豆网上搜索。
CLASS:
Contents
Introduction
Thepurposeofthereportiswhattounderstandmorefullytheorganizationmanagement.Ilearnedcompany'
sdepartments’worktogetherinordertoachievethecompany'
sgoals.Thisreporthasfivesectionswhicharerelationshipbetweengoals,objectivesandpolicies,differencesbetweentheformalandinformalorganization,openSystemTheory,differentstakeholdersandeffectivecontrolstrategy.
Section1:
Relationshipbetweengoals,objectivesandpolicies
Therelationshipbetweengoals,objectivesandpolicyfacilitatestotheeffectivemanagement.Goalsandobjectivesprovidethedesiredresults,andthepolicyisguidingpeoplehowtodo.Feasiblepoliciescanhelptherealizationoftheaimsandobjectivesofbetter.
Goals:
Goalsarelong-term.Consumergoalsaretoprovidetothecustomerthedemandofconsumers.Shangri-LaHotelsmaintainahighqualityofcustomerservice.ThisistheShangri-laHotel'
sconsumergoals.Productgoalsaretoprovidecustomerswithhighqualityproduct.CraiginsistedonselectingthefreshestfruitsandvegetablesthisistheShangri-laHotelproductgoals.Servicegoalsaretoprovidecustomerswithhighstandardsofservice.TheShangri-laHotelpromiseswhencustomersneedthewaiter,waiterarrivewithinfiveminutestothecustomerside.ThisistheShangri-laHotel'
sservicegoals.
Objectives:
Objectivesareshort-term.Objectivesaremorespecificthanthegoals;
itcandeterminethespecificdirection.Objectivescanhelpanorganizationdetermineanumberoffactorssuchasthetimefactorandthecausalfactors.TheShangri-laHotelpromiseswhencustomersneedthewaiter,waiterarrivewithinfiveminutestothecustomerside.TheShangri-laHotelmaintaineda3-starMichelinchef.ThesearetheShangri-laHotel'
sobjectives.SMARTmakeobjectivesmoreeffectivemoreefficientconcrete.KitchenstafftrainingdateisbyMay1999.Waitingstafftoattendtablewithin3minutes.
Policies:
Policiesprovideafixedsetofrulesorguidelines.CraigstockonlyintheGordonMeldrumCompany.Ailsaincreasetheirsalary.Allstaffreceivedtraininginthehotelofthehigheststandards.TheseareShangri-La'
spurchasepolicies.
Section2:
Differencesbetweentheformalandinformalorganization
EachBusinessorganizationhasaformalandaninformalaspectoforganization.
Formalorganization
Formalorganizationhasaclearorganizationalstructureandclearmanagementdelegationandhasacertaindegreeofcontrol.Formalorganizationsaredesignedtobeclearregulationsanddeterminingrole.Shangri-LaHotelisaformalorganization.
Informalorganizations
Informalorganizationsareflexibleandloosestructure,arespontaneousandhavedifferentlevelsofparticipantsandtherelationshipisnotdefined.Informalorganizationcanprovideinterestandpleasureinworkinglife.Craigpersonalcentralizedcontrolkitchenhasmanycomplainingvoice.Thesesmallgroupsarecomposedofaninformalorganization.
Section3:
OpenSystemTheory
什么事开放式系统
Reductioninsalarywilllowerthestaffattituderesultinginadeclineinservicequality.Improvethequalityofstaff,canimprovethequalityofserviceofthestaff.
PESTisusedtoanalyzetheexternalandmacro-environment.SWOTisusedtoanalyzetheinternalandexternalenvironment.Fiveforcesareusedtoanalyzetheinternalandmicro-environment.
ForSWOTanalysisofcases.
StrengthsTheShangri-laHotelisamuchcoveted3-starMichelinaward.Highestratedthree-starMichelininayear,ifthereisnoqualifiedlocalbehavioroffallingstarsorthestars,hasmaintainedthreeMichelinstarsisShangri-La'
sstrength.Antonioisthereceptionmanagerhasbeenwiththefirmformanyyears.Antoniohasawealthofmanagementexperienceandproblem-solvingmethodsencounterdifficultiesatthehotelshecansolveproblemsintime.Allstaffsaregoingtothelocalcollege.TrainstafftoalocalUniversity,youcanimprovetheoverallqualityofstaff,soastoimprovethehotel'
sservicequality.
WeaknessesBecauseofCraig’spersonalcentralizedcontrolandemployeesworkdepressing.Craig'
spersonalauthoritarianismistheworkingatmosphereisdepressed,manyemployeecomplaints,itleadstolowerqualityserviceattitudeandserviceofthestaff.Personalcentralizedcontrolmakeemployeescouldnotfinishedworkingregularovertime.CraigreliestoomuchonGordonMeldrum'
srawmaterial.Ifthecontractisterminatedortheenhancedbargainingpowerofsuppliersandwillcausethehotelsupplierstobreak,affectingthenormaloperationofShangri-LaHotel.
OpportunitiesCraigonTVshowtojoinchef’scompetitioncanenhancethehotel’sreputation.CraigonbehalfofShangri-LaHotel,appearedontelevisionandgotgoodgrades,letmorepeopleknowthehotel'
sdetails.Theeconomiccrisistwomulti-nationalcompaniesareabouttosetupheadquartersinGlasgow.TwocompaniesbasedinGlasgow,ithasalotofpotentialcustomers,forShangri-LaHotelisanewopportunityforthedevelopment.
ThreatsEconomiccrisiscollapseofthreecompaniesandthesecompaniesislargecustomerofShangri-laHotel.Recessioneconomicdownturnreducedconsumers'
willingnesstospend,willlowertheShangri-La'
scustomers.
Section4:
Differentstakeholders
Internalstakeholdersareowner,managerandemployee.
Owner:
Ownershavetheabilitytoprofit-makingcompanies,andabilitytodevelopstrategicandtacticaldirection.TheStewartfamiliesareowners.RespectivelySandyStewartandhiswife,theirsonandtheirdaughterCraigAilsa.
Manager:
Managershaveresponsibilityfortheirimplementation;
thecapacitycanbethecompany'
sdividendandprofit.Alsocantouseproblem-solvingskillsandwealthofexperience.Theycangetthestabilityofwages.IntheShangri-laHotelAilsaandCraigaremanagers.
Employee:
Employeetrainingopportunities,andopportunitiesforpromotioninthecompany.Staffwillaffectthequalityofenterprisesandservice.IntheShangri-laHotelthereceptionmanager,accountant,ateamofreceptionistsandmaintenancestaffareemployees.
Externalstakeholdersaregovernment,supplier,financer,communityandcustomer.
Government:
Governmenttocomplywiththelegislationtoensurethehealthandsafetyofthemassescangaintax.Governmentislocalgovernments
Supplier:
Supplieristoprovideasourceofincomethecompany.Theywanttoensuretheirpayment;
therefore,theliquidityofthecompanyisveryimportant.Whilegoodrelationshipsarealsoimportant.IntheShangri-laHotelGordonMeldrumisthesupplier.
Financer:
Financersareresponsibleforthecompany'
sliquidity.Alsocandetermineandinfluencethetermsofrepaymentandloanperiod.
Community:
Providesemploymentopportunitiesforlocalcommunitiesandsupportslocalevents,participationinlocaldecision-making.UnitedKingdomthesoilAssociationisthecommunity.
Customer:
Customerswithstabilityandreliability.Customerswantthecompanytoprovidehighqualityproductsandservices.IntheShangri-laHotelbusinessclientsandinternationalvisitorsarecustomers.
Section5:
Effectivecontrolstrategy
PersonalcentralizedcontrolOnepersonalismanagement.IntheShangri-laHotelCraigisthemanagementheinthekitchen.Craigoftencommunicateswiththekitchenstaff,toensurethatotheremployeescanunderstandhisapproach.AndCraigtodinnerisastrictrequirement.
BureaucraticcontrolArbitraryrowsfromthemasseshaverigidorganizationalstructuresandfixedrulesandregulations.IntheShangri-laHotelCraigpersonallypreparedthemenufortherestaurant.
OutputcontrolShangri-laHotelstaffunitassessment.Ailsatooktheinitiativetobigcompaniespullcustomers,tomanagethemattertomembersofthecompany.
CulturalcontrolInthespiritualleadershipofthestaff,feeltheirownenterpriseculture.IntheShangri-laHoteltheyeveryweekendhavefreedrinkfortheteamtocelebrate.
IrecommendtheShangri-laHotelwithculturalcontrols.Culturalcontrolcanmakeworkersmoreawareoftheircorporateculture,soemployeescanbetterservetheShangri-laHotel.
Conclusion
Ilearnednotonlyoftheuseofpersonalauthoritarianismandatmospherecanleadtodepression,affectthequalityofservice.Reasonablecontrolofculturesothatemployeesunderstandtheculturalbackgroundoftheenterprise,canbetterservethecompany.Company'
sdepartmentsshouldworktogetherinordertoachievethecompany'
sgoals.
Reference
LaurieJ.Mullins,ManagementandOrganisationalBehavior,SeventhEdition,FinancialTimesPrenticeHall(2005)
StevenL.McShane,MaryAnnVonGlinow,OrganizationalBehavior,FourthEdition,McGraw-Hilllrwin
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- HND 人力资源 管理 outcome
![提示](https://static.bdocx.com/images/bang_tan.gif)