饭店服务英语习题答案Word格式文档下载.docx

饭店服务英语习题答案Word格式文档下载.docx

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Lesson2

1.Tariff

2.Keycard

3.Travelagency

Dialogue

1.Ifyoubearwithmealittlelonger,Iwillansweryourquestion.

2.Hisdutyistofillouttheoperationrecordseveryday.

3.Thisgroupconsistsof10members.

4.A10%servicechargeisadded.

1.No.

2.Yes.

3.No.

4.Yes.

1.avoid

2.destination

3.accommodation

4.site

1.床铺外滩

2.考虑体贴

3.青年旅社饭店

4.保证确信

Lesson3

1.Payment

2.Voucher

3.Creditcard

A．

1．Thejarcontains10glassesofwater.

2.Wouldyoumindswitchingthetelevisiontochannel8?

3.Ticketsareavailablefreeofchargefromtheschool.

4.Iwonderifyoucanhelpme.

1.Singleroomsleftonthesecondfloorandsixthfloor.Jennypreferredtheroomonthesecondfloor.

2.Jennyguaranteedthereservationbecauseitisthebusiestseasonnow.

3.TheexpirationdateofJenny’screditcardisOctober,2015

1.保证使。

。

相信

2.包含留住

3.具体的特别的

4.办理离店手续办理入店手续

1.需预先支付的保证性预订要求客人抵达饭店时全额支付费用。

2.由此，如果客人未能来店登记，饭店可扣留押金并取消该人的预订。

Lesson4

1.Login

2.Chargeafee

3.Fillsthin

A.

1.Itisashamethatshewasnotheretoseeit.

2.Wewillarrangeforacartocollectustotheairport.

3.Wewillcancelthemeetinguntilnextmonth.

4.HereismycontactnumberwhileIamaway.

1.b

2.a

3.c

A．

1.dial拨电话号

2.Login/on登记、注册

3.fillin/out填写（表格）

4.chargeafee收取费用

1.大多数饭店都提供网址，客人可以登录后取消他们的预订。

2.通常，饭店用电子邮件的方式向客人发送取消预订的信件。

Unit2

1.Trolley

2.Taxi

3.Limousine

4.Customs

5.Parkinglot

6.Welcomeboard

1.Thetrainwasdelayedbyheavyrain.

2.I’llpickyouuponthewaytothehotel.

3.Letmeintroducemyfriendstoyou.

4.Hewaitsforhisbrotherfortwohoursatthestation.

5.Hewaslatebecauseofmissingthelastbus.

1.Youcanintroduceyourselfbytellingtheguestyournameandyourhotel.

2.Thistime,Michaeltooklongertimethantheusualflight.

3.Itwasdelayedbecauseofthebadweather.

Reading

1.welcomeboard接机牌

2.theChiefConcierge礼宾部领班

3.furtherinstruction进一步的指示

4.Afriendlysmile友好的微笑

5.touristattractions旅游胜地

1.当客人到达时，应有礼貌地打招呼并示意微笑。

2.帮助客人把行李放在饭店的接送车上。

3.在机场接机时，应带好接机牌并在等候客人时高高举起。

1.servicebrochure

2.hotellounge

3.luggagecart

4.register

5.bellboy

6.passport

1.checkin----whichisrequiredinordertoobtainroomserviceforthestay

2.register----toputinformation,especiallyyourname,intoarecordinahotel

3.sauna----aroomwhichisheatedtoahightemperature,usuallywithsteam

4.cozy----warm,comfortableandsafe

1.Themorning-callisat8a.m.

2.Iwillsay“MayIhelpyouwithyourbaggage?

”whenIhelptheguestswiththeirbags

3.Iwillsay“Sorrytohavekeptyouwaiting.”whenIkeeptheguestwaiting.

1.frontdesk

2.checkin

3concierge

1.Yes.

3.Yes.

Lesson3

1.washset

2.towel

3.airconditioner

1.Helivesfarawayfromus.

2.What’swrongwiththeheater?

3.Weapologizeforthisinconvenience.

4.I’dliketoextendourstayfortwodays,forwehavetotakepartinsomebusinessactivities.

5.Sorryforfailingtoinformyouimmediately.

1.Theroomisnoisybecauseitisclosetothebaggageelevator.

2.Yes,hechangeshisroomsuccessfully.

3.HestaysatRoom1228,whichisfarawayfromthebaggageelevator.

1.FrontDesk

2.BusinessCenter

3.FoodandBeverageDepartment

4.HousekeepingDepartment

5.FitnessCenter

1.Cash

2.Traveller’scheque

3.Left-luggageoffice

4.Handbag

5.Suitcase

6.Claimtag

A

1.Wehopeyoudropintoourhotelsoon.

2.Hereisyoubillandpleasecheckit.

3.Couldyoutakecareofmybaggageplease?

I’llleaveforawhile.

4.I’dliketocheckouttoday.CanIhavemybillnow/

5.Couldyoutellmetoday’sexchangerate?

Iwouldliketochangesomedollars.

1.Mrs.Bushbroughtthehandbagwithherandthebellboytooktwosuitcasesdowntothefrontdesk.

2.Mr.Greenwillpaythebillbycreditcard.

1.clerk----c

2.handle--d

3.guest----b

4.luggage-a

Unit3

1.lamp

2.switch

3.curtain

4.doorknob

5.slot

6.socket

1.laundrybag

2.hanger

3.closet

1.Adamopensthedoorfortheguest.

2.Thehangersareinthecloset.

3.Yes,shecangetonlineinthisroom.

1.干净，整洁主要职责

2.客房部员工秩序井然

3.核心产品具体来说

1.towel

2.bathtub

3.hairdryer

4.bathrobe

2.No.

3.No.

4.No.

1.工作经验有经验的客人

2.如果有必要基本需求

3.主要问题细微的变化

1.slippers

2.quilt

3.comb

4.serviceguide

5.pillow

6.carpet

1.turndownservice---d

2.laundry-------a

3.expressservice-----e

4.mess-----------------c

5.dry-cleaned-------b

1.Hegavemeareasonableexplanation.

2.Servicemeanstounderstandandfulfilltheneedsofothers.

3.Alostopportunityneverreturns.

4.Hissuggestionsoundspracticable.

5.Doyousellmaps?

1.Thestaffshouldfulfilltheguest’srequestifitareasonableone.

2.Thestaffshouldcatchthechancetomakeapropersuggestion.

1.refrigerator

2.airconditioner

3.sink

4.showerunit

5.tap

6.toilet

1.Wemustfigureouthowtodoit.

2.Thereissomethingwrongwiththetelephoneinmyroom.

3.We’llsendsomeonetorepairitimmediately.

4.Theboxisheavy,couldyouhelpmewithit?

5.Letmehavealook.Oh,thetoiletisclogged.

1.Thereissomethingwrongwiththeair-conditioningandMr.Pearsoncan’tgetanycoolair.

2.AwireislooseinMissThomson’eroom.

1.工程部主管（经理）投诉

2.电梯系统定期检查

3.故障设备

B．

Unit4

1.privateroom

2.non-smokingsection

3.mealvoucher

4.menu

1.Wouldyoulikearoomwithaviewofthegardenm?

2.Welookforwardtoseeingyouagain.

3.Iwouldliketobookatableforfourat7:

30.

4.Wouldyoulikeatableinthesmokingornon-smokingsection?

5.Isthereaminimumcharge?

6.IstherearoomavailableonJuly,3rd?

1.Therestaurant’sbusinesshoursarefrom9a.m.to11p.m.

2.Mr.Blackbooksatableinanon-smokingsectionwithavewofagarden.

3.Thewaitersaysthattheycan’tguaranteethereservationafter7:

00becauseitisthepeak

time.

1.Chopsticks

2.Porridge

3.Steamedbuns

4.Dumplings

5.Soybeanmilk

6.Noodles

1.Manyguestsgivehighcommmentsonourroastduck.

2.Iamonadietrecently.

3.ThereservationisinthenameofMr.Brown.

4.Hehasavarietyoftoys.

5.Hehasnothingathischoice.

6.Ipreferlightlyseasonedfood.

1.Yes,inthenameofMr.Cooper.

2.Thewaitressrecommendspoachedchickenwithvegetablesandsteamedperch.

3.TheywouldliketohavetwobottlesofTsingtaobeer.

4.Theyhaveorderedthreedishes.

Reading.

1.observe

2.suggestive

3.repeat

4.contact

1.napkin

2.knifeandfork

3.fruitsalad

4.pudding

5.champagne

6.applepie

1.I’dliketorecommendourchef’sdelightforyou.

2.Strawberriesareinseasonnow.

3.Areyougoingtohavethesetcourse?

4.----Canyougivemeaglassofwater?

----Withpleasure.

5.Takeyourtimeandthinkcarefully.

1.RoseandBettyhaveorderedeggsaladandchampagneforthestarter.

2.Itisnotinseason.

3.Icewillspoilthetasteofchampagne.

4.Theyhaveorderedroaststeak.

1.Yes.

1.redwine

2.cocktail

3.coffee

4.beer

6.snack

1.sandwiches

2.potatochips

3.orangejuice

1.Whatwouldyouliketodrink?

2.Withorwithoutice?

3.Whatelsedoyouwant?

1.TheStarbucksstartedintheWestCoastcithofSeattle,America.

2.Thestoresellsallkindsofcoffee.

3.Starbuckshashelpedmakecoffeeecultureapopularpartofpeople’sdailylife.

Unit5

1.copier

2.faxmachine

3.telephone

4.computer

5.stapler

6.express

1.Youpayme20RMB.Thisis5RMB,yourchange.

2.Mr.Brown,thereisanexpressmailforyoufromNewYork.

3.Thereare8pagesaltogether.

4.Hereisyourreceipt.Pleasekeepit.

5.Theyhavefishtogowiththeirrice.

1.Mr.BrownwantstosendafaxtoCanada.

2.Mr.Brownprefersexpressdelivery.

3.MrBrownwantsthemailchargetogowiththeroomcharge.

1.Writedownthefaxnumbercorrectly;

2.Countthepagesandputtheminorder;

3.Startandrun