亚马逊测评邮件标题模板Word格式文档下载.docx
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亚马逊测评邮件标题模板Word格式文档下载.docx
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3.请求等待3天.............................................................................................................................5
4.晚发货...........................................................................................................................................6
a:
晚发货,请求等待(假装海关扣押了一段时间)..................................................................6
b:
晚发货,假装建议重发..............................................................................................................6
5.部分未收到,请求等待(拆分订单,无货后寄包裹).........................................................7
6.建议重发,未收到,丢包..........................................................................................................7
7.建议退款,丢包(无货)..........................................................................................................8
8.建议重发,部分未收到/发错货.................................................................................................8
9.建议退款,部分未收到/发错货(无货).................................................................................8
10.告知跟踪号(邮政)...............................................................................................................9
11.告知跟踪号(比邮)...............................................................................................................9
12.客户询问跟踪号(没有跟踪号).........................................................................................10
13.已签收,未到货(邮政).....................................................................................................10
14.已签收,未收到/到达待取(挂号)....................................................................................10
(2)再次来信....................................................................................................................11
1.建议重发...................................................................................................................................11
2.建议退款...................................................................................................................................11
3.告知将要发出...........................................................................................................................12
4.已重发,请求等待...................................................................................................................12
5.告知已退款...............................................................................................................................13
6.退款没收到,让客户询问amazon........................................................................................13
7.感谢买家答应等待.....................................................................................................................13
8.感谢买家的理解.........................................................................................................................14
9.买家告知货收到,索要好评.....................................................................................................14
二、物品破损.............................................................................................................15
(1)首次来信...................................................................................................................15
1.请求拍照-破损.........................................................................................................................15
2.建议重发-破损.........................................................................................................................15
3.建议退款-破损.........................................................................................................................16
4.钻掉了或是什么掉了退部分款...............................................................................................16
(2)再来信.......................................................................................................................17
1.photo收到,建议重发..............................................................................................................17
2.photo收到,建议退款..............................................................................................................17
3.photo未收到,询问..................................................................................................................17
4.告知24小时内重发.................................................................................................................18
5.告知已退款...............................................................................................................................18
三、描述不符.............................................................................................................18
(1)首次来信...................................................................................................................18
1.请求拍照...................................................................................................................................18
2.建议重发,发错货时.............................................................................................................19
3.建议退款(部分退款,或全部)................................................................................................19
(2)再来信.......................................................................................................................20
1.告知会重发...............................................................................................................................20
2.告知已退款...............................................................................................................................20
四、订单问题.............................................................................................................20
(1)取消交易...................................................................................................................20
1.取消交易-付款前.......................................................................................................................20
2.取消交易-已付款,未寄出........................................................................................................21
3.取消交(亚马逊测评邮件标题模板)易-已付款,已寄出........................................................................................................21
4.拒收.............................................................................................................................................21
(2)修改地址...................................................................................................................22
1.可以修改...................................................................................................................................22
2.修改地址-不能修改,货已发..................................................................................................22
(3).客户想某个时间到,到不了,问是否继续交易................................................22
1.客户不回复,联系客户,问是否继续交易...........................................................................23
2.客户想某个时间到,不确定,请求等待...............................................................................23
五、退货问题.............................................................................................................24
1.不需要,要退回,问原因.........................................................................................................24
2.发退回地址.................................................................................................................................24
3.货物退回时(我方出运费).....................................................................................................24
4.货物退回时(对方出运费).....................................................................................................25
5.货物退回时(海外仓)..................................................................................................................25
六、建议ups.............................................................................................................26
1.建议使用ups的(美国站).........................................................................................................26
2.建议使用ups的(英国站).........................................................................................................26
ups无法投递让客户联系当地邮局.........................................................................................27
七、缺货单,异常单联系.........................................................................................28
1.假装包裹破损被退回,建议重发...........................................................................................28
2.假装包裹破损被退回,建议退款(无货)...........................................................................28
3.假装包裹破损被退回,建议有货寄出无货退款...................................................................29
4.假装包裹破损被退回,建议自选(无货)...........................................................................29
八、运送及运费问题.................................................................................................30
(1)运费问题......................................................................................................................30
1.客户问可不可以统一运费.......................................................................................................30
2.运送问题-屏蔽国家解释..........................................................................................................30
九、中差评claim问题....................................................................
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