速卖通操作攻略Word文件下载.docx
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速卖通操作攻略Word文件下载.docx
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模板一(收到订单后留言):
Hi,*****,Thankyouverymuchforyourorder.Wewillsendyouthegoodswithin1-3daysbyChinaPostMail.Ifanyquesition,don'
thesitatetoaskme.Hopewewillhaveagoodstartcooperation.Thankyou.
模板二(发货后留言):
Hello,***(客户名称),itisapleasuretotellthatthepostmanjustpickedupyouritemfromourwarehouse,itisby****(物流方式)about***workingdaystoarrive.Thetrackingnumberis*******,trackingweb:
********,youcanviewitsupdatedshipmentontheweb,whichwillbeshownin1-3businessdays.Alsoouraftersalesservicewillkeeptrackingitandsendmessagetoyouwhenthereisanydelayinshipping.Wewarmlywelcomeyourfeedback.
模板三(客户30天后仍然没有收到包裹的留言):
Hello******,thisis***,Iamsendingthismessagetoupdatethestatusofyourorder.Theinformationshowstheparceldidn'
tarriveyourcountry,Apologizethattheshippingisslowermuchthanusual.Hopeitisnotabigtroubleforyou.JustnowWeextendedthetakingdeliverytimeforyou,thankyouverymuch.BestWishes.
模板四(货物到达海关后,提醒货运相关进展):
HelloSir/Madam
Thisis**.Iamsendingthismessagetoupdatethestatusofyourorder.TheinformationshowsitwashandedtocustomsonJan.19.Trackingnumber:
************.Youcancheckitfromweb:
***************.
Youmaygetitinthenearfuture.Apologizethattheshippingisalittleslowerthanusual.Hopeitisnotabigtroubleforyou.
BestWishes.
模板五(货物达到邮局):
HelloSir/Madam
Thisis**.Iamsendingthismessagetoupdatethestatusofyourorder.TheinformationshowsitisstilltransferredbySydneypostoffice.Trackingnumber:
************.Pleasechecktheweb*******.
Youwillgetitsoon,ifyourcountryPostdelayit,pleasetrytocontactandurgentthem,maybeyoucangetitearlier.Pleasenotethatpackagedelivery.Hopeyoulovetheproductwhengetmyproducts.Ifsopleasegivemeapositivefeedback.Thefeedbackisimportanttome.Thankyouverymuch.
BestWishes!
模板六(评价时的模板):
给客户评价时的模板:
Goodbuyer!
Thankyouverymuchforyourorder!
Ihopewewillhavealong-timecooperation!
Don'
thesitatetocontactwithusifthere'
sanythingwhaticanhelpyou!
Bestregards.
1.好评客户留言模板:
Hello,***,iamsopleasedandgratefulthatyougaveusagoodfeedback/youaresatisfiedwithourproductsandservice,ihopeicanapplytogiveyouagooddiscountorsendagifttoyouwhenyouordernexttime.Thankyouverymuch.Bestregards
2.中评客户留言模板:
道歉:
Hello,***,ifeelsosorryforallyourinconvenience/thequalityquestion/thatyouarenotsatisfiedwith*****.
解释原因:
提出解决办法:
Inordertoshowingmyapologies,wehopewecangiveyouagooddiscountorsendyouagiftwhenyouordernexttime.andthankyousomuchforyoursuggestion,hopewewillhavealong-timecooperation.don'
sanythingwhaticanhelpyou,bestregards.
3.差评客户留言模板(同中评):
在中评的基础上增加:
iamlookingforwardtoyourreplywhetherornotyouagreewefixthisthing.Ifagree,honestlyhopeyoucanrevisethebadvaluation.Ifyoudon'
tagree,couldyougiveusabettersuggestion?
Wehopewecanfixthisthingreasonablyandpositively.Letusapologizetoyouagainforallyourinconvenience.Thankyouverymuch,bestregards.
4.客户未评价:
Dear,Ijustgotthegoodnewsthatyouhavereceivedtheparcel,Ihopeyouaresatisfiedwithourproducts.Wewouldappreciateit,ifyoucangiveusapositivefeedback,thefeedbackisveryimportanttous.Ihopewewillhavealongtimecooperation,don'
sanythingwhaticanhelpyou.Thankyouverymuch.Bestregards.Henry
模板七(发错货物,漏发货及时提醒客户):
Hello***,itisapitytotellyouathingthatourdeliverymemberforgottosendthegauzebagtoyou,couldisendyouagainorwegiveyou$****discounttoyouwhenyouordernexttime?
Sosorryforallyourinconvenience.Thankyouverymuch,bestregards.
模板八(推荐订阅店铺):
1.给新买家推荐:
Dear***,Thanksyouforshowinginterestinmyproducts.Inordertoofferabetterserviceandkeepyouupdatedwiththelatestpromotionsandproducts,pleasesubscribetomystore.Anyproblemofsubscribing,pleasereferto
原意:
亲爱的*买家名称*:
很高兴您关注我的产品,为了方便后续给您提供更好的服务,建议您可以订阅我的店铺,可以及时了解我的店铺和产品的最新动态。
如果您在操作时遇到问题时,请参看
2.给老买家推荐:
Dear***,Welcometosubscribetomystore.ByafewclicksyoucanenjoyourVIPservicesuchasthelatestupdatesfromnewarrivalstobestsellingproductsonaweeklybasisetc.Anyproblemofsubscribing,pleasereferto
欢迎您订阅我的店铺,这样您每周可以收到最新、最热销的产品信息,仅需要您简单操作,就可以享受给您的VIP服务。
如果您在操作时遇到问题时,请参看
模板九(论坛推广模块):
(速卖通教程链接地址)
1.
2.
3.
模板十(节假日祝福):
hello****,thankyouverymuchforyourorderinourstore,doyousellbyonlinestoreorRealstore?
Couldyousendthewebsiteformyreferenceifyouhaveaonlinestore,youcantellmewhichproductyouseltmainlyifyouhavearealstore.weareaprofessionaljewelryfactory,ihopewecangetthesellerdomnewsandyoursuggestionfortheproducts.Andmaybewecansupplytheproductyouaresellingandbesuretogiveyoubestpricethanothersuppliersforthesamequalityproducts.Ihopewewillhavealong-timecooperationandhelpyouhaveabettersale.Thankyouverymuch,bestregards.
模板十二(客户抱怨全部是免运费,没有按指定的运输方式来发):
dear*****,thankyouverymuchforyourmessage,iamsosorrythatyoudidn'
tcheckourproductdescriptioncarefully,pleasecheckitagain,becausemanycountirescan'
tselecttheChinaPostfreeshipping,sowesetallarefreeshipping,andyouwilldiscovermanystoresaredosoinAliexpress,andaliexpresshaveacoursetotellushowtosetallfreeshipping.Evenso,dearcarlos,don'
tworry,weareaorginalfactory,ourpricemustbebestforthisproduct,youmusthavenoanylose.andihopeyouwillhaveagoodsaleandwewillhavealong-timecooperation.
模板十三(客户拍买了但是未付款):
Hi,Dear****,ifoundyouboughtourproducts,butyoudidn'
tpaythemoney,ifyoufeeltheshippingcostistoohigh?
Oryoudon'
tknowhowtopay?
Couldyoutellmethereason,sothatwecandiscusstosolvethequestionforyou.
模板十四(说服国际站客户到速卖通购买的第一封邮件):
Hi,Dear***,iamverypleasedtoreceiveyourinquiry,snakenecklaceisoneofourmainproductsinourfactoryandweproduceitmanyyearswithagoodqualityandservice.
Becausesomanydetailersbuythisproductsnowandthequantityusualjusthave100-500pcs,inordertosaveourclient'
stime,wesuggestyoucanbuyourstoredirectly,ourstorewebsiteaddress:
snakenecklacelinkis:
Youcanseeallthedetailssuchasthepictures,colorpalette,productdescription,allkindsofshippingcostetc.Andyoucanpaybywesternunion,bank,creditcardonline,ifyouhavenothese,youcancontactwithusbypaypal.
Pleasecheckitcarefully,ifyouhaveanyquestionfortheprice,operationalapproach,etc,don'
thesitatetoaskme,iwillgiveyouasatisfiedanswerandhowtobuyonline.
Andineedtellyouagoodnews,whenyourorderismorethan$300,wewillreducealltheshippingcostinourstoreandsendthegoodstoyoubyexpresssuchasDHL,UPS,EMS,Fedexetc.
Aliexpresscompanybelongtoalibabacompany,tooanditisfitwellforthesmallordertobuyonline.Hopewewillhaveastartcooperationinitandhavealong-timecooperation.
wehopeyoucangiveussomesuggestionforourstoreforthepicture,price,shipping,variety,MOQetc.wewilladjustallaccordingtoourclients'
view.Iamlookingforwardtoyourreply/order,thankyouverymuch.
模板十五(客户拍了但是没有付款):
Oh,MyGod.Youdidn'
tpayfortheproductincredibly.Thisisbeyondmyimagination.Theproductsaresoperfect,howevertheyarestillnotmakeyousatisfied.Itseemsthatmyserviceandproductarenotgoodenough,whichletyouwastedsomuchtimeinmyshopandloseyourconfidenceonme.I'
mverysorry.Wishyouhaveahappylife.
模板十六(客户留言过失没有及时回,香港小包无路径查不到1006047717)
DearGayane
Sosorryforthedelayreply,toomanymessageafterCNY,soImissedtoreplyyourmessage,reallyIfeelsosorry.
Ihavecheckedthemessageandourdeliveryrecord,alloftheinformationshowsthatwehaveshippedtheparcelviaHongKongpostwithouttrackingnumber,so
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