酒店英语教案Word下载.docx

酒店英语教案Word下载.docx

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Teachingdifficulties:

1.Toreadtheconversationsfluently

2.Tomakesituationaldialogueswiththesentencepatterns

Teachingmethods:

interactionteachingmethods,situationteachingmethods

Teachingprocedures:

Thefirstperiod

StepI:

Theteacherwouldbrieflyintroducethemaincontentofthiscourseandhowtolearnthecourse.（10minutes）

T:

1.Thecontentofthecourse:

Thisbookconsistsof25unitsinallanditisdividedinto4chaptersaccordingtothedutiesandservicesofdifferentworkshopsinahotel.Thefourworkshopsarefrontoffice,Housekeepingdepartment,foodandbeveragedepartmentandotherdepartments.Eachunitincludesfourparts,i.e.keypointsforteachingandlearning,simulationtraining,extendedreadingandexercises.WewillmainlyfocusonPartIIinourclass,whileyoushouldmakefurtherstudyoftheotherpartsbyyourselvesafterclass.Asitisaverypracticalcourse,youshouldpracticethedialoguesandlearnthesentencespatternsbyheart.SoyoucanimproveyouroralEnglishandyourcommunicationabilityindealingwiththeguests.

2.Theassessmentstrategyofthiscourse:

•Classparticipation:

10%

•Homework&

classattendance:

10%

•Oraltest:

40%

•Finalexam（written）:

40%

StepII:

Lead-in.（5minutes）

1.Theteacherwouldinvitesomestudentstotalkaboutthebasicproceduresofreceivingroomreservation.

2.Intheend,theteacherwouldsummarizethestudents’answerssoastogivethemaclearerandbetterunderstandingofthebasicknowledgeofreservation.

●Greetings

●Dateofarrivalanddeparture

●Roomtypes

●Nameandtelephonenumber

●Confirmation

StepIIILearnthenewwordsandsentencepatterns.（30minutes）

1.TheteacherwouldaskthestudenttoreadthenewwordsandthefollowingsentencepatternsinPart2inthetextbook.Theteacherwouldexplainthedifficultpointstothestudentsifthereisany.

1）Goodevening.PeaceHotel.Reservation.MayIhelpyou?

2）IsthereanythingthatIcandoforyou?

3）Whatkindofroomwouldyoulike?

Wehavesinglerooms,doublerooms,suites,deluxesuitesandapresidentialsuite.

4）Doyouwantasingleroomoradoubleroom?

5）Wouldyouliketwinbedsordoublebeds?

6）I’dliketoreservearoominyourhotel?

7）I’dliketomakeareservationforasuitewithbothshowerandbath.

8）I’dlikearoomwithaview.

9）Wehaveniceroomsoverlookingthesea.

10）Wehaveroomsfacingsouth.

11）Wouldyoulikearoomwithabathorshower?

12）Howmanypeoplearethereinyourcompany?

13）Howlongdoyouintendtostay?

14）Areyouwithacompany?

15）Forhowlong?

16）Forwhatdates,please?

17）It’sforthreenights,May10thto12th.

18）Holdtheline,please.

19）I’llcheckifthereisaroomavailableforthosedays.

20）I’msorrywearebookedoutforthatdate.

21）Wedohaveavacancyforthosedates.

22）Thecurrentrateis$150pernight.

23）Asingleroomis$120pernight.Thereisalsoa10%taxanda10%servicecharge.

24）Childrenunder12arehalfprice.

25）Weoffera10%discountforgroupreservations.

2.Thestudentsaregiventenminutestoreadthewordsandsentencesbythemselvesandinquiretheteacherorotherstudentsifmeetinganydifficultyinpronouncingorunderstanding.

3.Theteacherwouldaskthestudentstoreadthewordsandsentencesbyvolunteeringorpickingtheirnumbersatrandom.

Thesecondperiod

StepIV:

Practicethesampledialoguesinthetextbook.（25minutes）

1.Askthestudentstoreadaloudthedialoguesinpairs.（Firstvolunteer,andthencallthestudents’numbers）

2.Dosomeexplanationsifnecessaryandthenletthestudentspracticethedifficultsentencesaftertheteacher.

3.Actoutthedialoguesinfrontofclassesinpairs.

StepVRoleplay.（20minutes）

1.First,theteacherwouldrequirethestudentstomakedialoguesaccordingtothefollowinggivensituation.Thestudentsaregiven10minutestomakethedialogueinpairs.

Situation:

WangPingisaclientofatravelagency.Sheiscallingtoreserveforatourgroupof32formEnglandformAugust8thtoAugust12th.

2.Theteacherwouldasksomepairstoactouttheirdialogueinfrontoftheclass.

3.Givecommentsandadvicestoimprovethestudents’dialogues.

StepVIHomeworkassignment.

1.FinishExerciseII,III,IVinthetextbook.

2.Learnthesentencepatternsbyheartandpracticethedialogues.

3.Previewthenewunit.

Content：

Workshop1Unit2Reception

Teachingaims:

1.Graspthetermsandusefulphrasesinreceptionservice.

2.Fillintheregistrationformcorrectly.

3.Usesentencepatternsskillfullyinworkingsituations.

4.Makesituationaldialoguesfluently.

5.Grasptheprocedureofreceptionandlearnhowtofillintheregistrationform..

1.Sentencepatternsinreceivingtheguests.

2.Practicethesampledialoguesandmakesituationaldialogues.

1.Toreadtheconversationsfluently

Thefirstlesson

Lead-inanddiscussion.（10minutes）

1.Theteacherwouldaskstudentstodiscusstheprocedureofregistrationandtheninvitesomestudentstotalkaboutthebasicproceduresofreceivingguestwithadvancereservationchecksin.

2.Intheend,theteacherwouldsummarizethestudents’answerssoastogivethemaclearerandbetterunderstandingofthebasicknowledgeofregistration.

●Checkingthereservationlist

●Fillingtheregistrationform

●Checkingtheform

●Notice

StepIILearnthenewwordsandsentencepatterns.（35minutes）

1）Welcometoourhotel

2）Goodmorning.Thisisthereceptiondesk.MayIhelpyou?

3）Haveyoumadeareservation?

4）In/underwhosenamewasthereservation?

5）Whendidyoumakethereservation?

6）Haveyoureceivedaconfirmationnotice?

7）Ibookedaroomonlineaweekago?

8）IhavebookedadoubleroominthenameofEllenHill.

9）Haveyoufinishedthecheck-inprocedure?

10）Letmelookthroughourreservationlist/record.

11）thankyouforwaiting,sir

12）Yes,wedohaveareservationforyou.

13）Sorry,wedon’thavearecordofyourreservation.

14）Wouldyoupleaseshowmeyourpassportandvisa?

15）IneedyourIDcardforjustamoment?

16）Wouldyoumindfillinginthisformandpaying$100inadvance?

17）Wouldyoupleasefillintheregistrationform?

18）Pleasesigntheregistrationform.

19）Thisisthereceiptforpayinginadvance.Pleasekeepit.

20）Youforgottoputyourdepartmentdate.

21）Hereisyourcard,Madam.Yourroomnumberis2212

22）I’mgladthatwe’llbeabletoacceptyourextensionrequest,butI’mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.

23）Sorry,wehavenoroomsavailable.ButIcanreferyoutoGoldPortHotel,wheretheymayhavearoom.

24）Wouldyouliketogetintouchwithsomewhereelseforyou?

25）Notatall.I’malwaysatyourservice.

26）Ihopeyouwillenjoyyourstayhere.

StepIII:

StepIVRoleplay.（20minutes）

AguestcomesuptotheReceptionDesk.Hebookedasingleroomfortwonightstwoweeksago.Hewantstocheckin.thereceptionistchecksthereservationcardandaskstheguesttofillintheregistrationform.

StepVHomeworkassignment

4.FinishExerciseII,III,IVinthetextbook.

5.Learnthesentencepatternsbyheartandpracticethedialogues.

6.Previewthenewunit.

Workshop1Unit3BellService

1.Masterthetermsandusefulphrasesinbellservice.

2.Usesentencepatternsskillfullyinworkingsituations.

3Makesituationaldialoguesfluently.

4.Graspsomeknowledgeaboutbellservice.

Step