运营管理 考试题库krajewskiom9tif14Word文档格式.docx
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运营管理 考试题库krajewskiom9tif14Word文档格式.docx
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3.Aproductfamilyisagroupofcustomers,services,orproductsthathavesimilardemandrequirementsandcommonprocesses,labor,andmaterialsrequirements.
10Answer:
11Reference:
StagesinOperationsPlanningandScheduling
12Difficulty:
Moderate
13Keywords:
productfamily
4.Thebestmixoffull-andpart-timeemployeesisasalesandoperationsplanningdecision.
14Answer:
15Reference:
16Difficulty:
17Keywords:
salesandoperationsplanningdecisions,labormix,full-time,part-time
5.Thesalesandoperationsplantypicallyhasaone-yearplanninghorizon.
18Answer:
19Reference:
20Difficulty:
21Keywords:
salesandoperationsplan,planninghorizon
22
6.
Amanufacturingfirm’ssalesandoperationsplangeneratesbothproductionplanandastaffingplan.
23Answer:
24Reference:
StagesinOperationsPlanningandScheduling
25Difficulty:
26Keywords:
salesandoperationsplan,productionplan,staffingplan
27
7.Aservicesfirm’ssalesandoperationsplangeneratesbothproductionplanandastaffingplan.
28Answer:
29Reference:
30Difficulty:
31Keywords:
32
8.Schedulingistheday-to-dayallocationofresourcestoaccomplishspecifictasks.
33Answer:
34Reference:
35Difficulty:
36Keywords:
scheduling,allocationofresources,tasks
9.Amasterproductionscheduleisaschedulethatspecifiesthetiming,size,andsequenceofproductionforaggregatedproductfamilies.
37Answer:
38Reference:
39Difficulty:
40Keywords:
masterproductionschedule
41
10.Oneobjectiveofasalesandoperationsplanistominimizechangesinproductionrates.
42Answer:
43Reference:
ManagingDemand
44Difficulty:
45Keywords:
salesandoperationsplan,objectives
11.Complementaryproductsareactionsthatattempttomodifydemandand,consequently,resourcerequirements.
46Answer:
47Reference:
48Difficulty:
49Keywords:
complementaryproducts
12.Somewaystomanagedemandincludebuildinganticipationinventoriesofgoodsandhiringorlayingoffemployees.
50Answer:
51Reference:
52Difficulty:
53Keywords:
anticipationinventories,workforceadjustments
13.
Revenuemanagementisawaytomanagedemandbyvaryingpriceattherighttimeforvariouscustomersegmentstomaximizerevenuesgeneratedfromexistingsupplycapacity.
54Answer:
55Reference:
56Difficulty:
57Keywords:
revenuemanagement,pricevariations,existingsupplycapacity
14.Anticipationinventoryisusedtoabsorbunevenratesofdemandorsupply.
58Answer:
59Reference:
SalesandOperationsPlans
60Difficulty:
61Keywords:
anticipationinventory
62
15.Onedistinctionbetweenmanufacturingandservicesthataffectssalesandoperationsplansisthatserviceshavedifficultycreatinginventoriesinanticipationofunevendemand.
63Answer:
64Reference:
65Difficulty:
66Keywords:
service,anticipationinventory
16.Undertimeisthesituationthatoccurswhenemployeesdonothaveenoughproductiveworkfortheregular-timeworkdayorworkweek.
67Answer:
68Reference:
69Difficulty:
70Keywords:
undertime,regulartime
17.Alevelstrategymatchesdemandduringtheplanninghorizonbyvaryingeithertheworkforcelevelortheoutputrate.
71Answer:
72Reference:
73Difficulty:
74Keywords:
leveloutputstrategy
18.Onetypeofcostconsideredwhenpreparingasalesandoperationsplanisinventoryholdingcost.
75Answer:
76Reference:
77Difficulty:
78Keywords:
salesandoperationsplanning,inventoryholdingcost
19.Onceademandforecasthasbeenenteredintoasalesandoperationsplan,itcannotbeupdatedsinceitwouldskewtheprocessresults.
79Answer:
80Reference:
81Difficulty:
82Keywords:
salesandoperationsplanningprocess,demandforecast
20.
Thespreadsheetapproachtosalesandoperationsplanningforaservicesproviderincludesinventorycostsasonefactortobeconsidered.
83Answer:
84Reference:
85Difficulty:
86Keywords:
spreadsheet,salesandoperationsplanning,inventorycosts
21.Schedulinginvolvesgeneratingaworkscheduleforemployeesorsequencesofjobsorcustomersatworkstations.
Scheduling
scheduling,workschedule,sequencesofjobs
22.TheGanttchartcanbeusedasatoolforsequencingworkonmachinesandmonitoringitsprogress.
5Answer:
6Reference:
Scheduling
7Difficulty:
8Keyword:
Gantt
9
23.Arotatingschedulecallsforeachemployeetoworkthesamedaysandhourseachweek.
rotatingschedule
24.Afixedschedulegiveseachemployeethenextemployee’sschedulethefollowingweek.
fixedschedule
25.Jobsprocessedusingthefirst-come-first-servedpriorityrulestillpermitsthemtobeexpedited.
Keywords:
first-come-first-served,FCFS,priorityrules,expediting
26.Earliestduedate(EDD)isapriority-sequencingrulethatstatesthejobrequiringtheshortestprocessingtimeisthenextjobtobeprocessed.
21Answer:
22Reference:
23Difficulty:
24Keywords:
EDD,priority,sequence,early,due
27.
Flowtimeisonlythetimeajobspendsbeingprocessed,andexcludesanytimewaitingtobeprocessed,equipmentsetuptimeandtimespentmovingbetweenoperations.
25Answer:
26Reference:
27Difficulty:
28Keyword:
flowtime
28.Advancedplanningandschedulingsystems(APS)seektooptimizeresourcesacrossthesupplychainandaligndailyoperationswithstrategicgoals.
29Answer:
30Reference:
31Difficulty:
32Keywords:
APS,supplychain,strategicgoals
MULTIPLECHOICE
29.Asalesandoperationsplanforaservicefirmis:
a.astaffingplan.
b.aprocessplan.
c.anoperationsplan.
d.aproductionplan.
a
staffing,salesandoperationsplan
30.Asalesandoperationsplanforamanufacturingfirmthatcentersonmanufacturingratesandinventoryholdingsis:
b.aproductionplan.
d.aprocessplan.
b
production,salesandoperationsplan
31.Whichoneofthefollowingstatementsaboutsalesandoperationsplanningisbest?
a.Aproductionplangenerallyfocusesonproductionratesandinventoryholdings,whereasastaffingplanfocusesonstaffingandotherlabor-relatedfactors.
b.Supplyoptionsareactionsthatadjustdemandpatterns.
c.Operationsandmarketingaretheonlytwofunctionalareasthatsupplyinputsfordevelopingproductionandstaffingplans.
d.Alevelstrategystabilizesinventorylevelsbyadjustingproductionratesorstafflevelstomatchdemandlevelsovertheplanninghorizon.
Multiplesections
productionplan,staffingplan,salesandoperationsplan
32.
Whichoneofthefollowingstatementsaboutmanagerialinputstoproductionandstaffingplansisbest?
a.Financeprovideslaborandmachinestandards.
b.Humanresourcesprovidethetrainingcapacityandlabor-marketconditions.
c.Marketingprovidesthescheduleofsalesassociates..
d.Materialsprovidethecurrentstaffinglevel.
OperationsPlanningandSchedulingAcrosstheOrganization
productionplan,staffingplan,salesandoperationsplan,managerialinputs
33.Whichoneofthefollowingstatementsconcerningproductionandstaffingplansisbest?
a.Aggregationcanbeperformedalongthreedimensions:
productfamilies,labor,andtime.
b.Astaffingplanistheintermediatelinkbetweenthebusinessplanandthemasterproductionschedule.
c.Productionplansarebasedprimarilyoninformationfromthemasterproductionplan.
d.Amasterproductionscheduleisaprojectedstatementofincome,costs,andprofits.
34.WhichofthefollowingisNOTatypicalproductfamily?
a.Agroupofcustomers.
b.Agroupofproducts.
c.Agroupofservices.
d.Agroupofsuppliers.
d
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