培训文档Word文档格式.docx

培训文档Word文档格式.docx

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类型：

4410

F3=保存

F7=下一页

F1=取消操做

三、话机使用及设置说明

分机

增加分机

addstation5678Page1of5

STATION

Extension:

5678LockMessages?

nBCC:

0

Type:

2410SecurityCode:

TN:

1

Port:

2v224CoveragePath1:

COR:

4

（COR=1：

无限制，COR=2：

国内，COR=3：

市内，COR=4：

内部）

Name:

CoveragePath2:

COS:

Hunt-toStation:

STATIONOPTIONS

TimeofDayLockTable:

LossGroup:

2PersonalizedRingingPattern:

MessageLampExt:

5678

Speakerphone:

2-wayMuteButtonEnabled?

y

DisplayLanguage:

english

SurvivableCOR:

internalMediaComplexExt:

SurvivableTrunkDest?

yIPSoftPhone?

n

RemoteOfficePhone?

N

addstation5678Page4of5

SITEDATA

Room:

Headset?

Jack:

Speaker?

Cable:

Mounting:

d

Floor:

CordLength:

Building:

SetColor:

ABBREVIATEDDIALING

List1:

List2:

List3:

BUTTONASSIGNMENTS

1:

call-appr4:

auto-inGrp:

2:

call-appr5:

aux-workRC:

Grp:

3:

call-appr6:

autodialNumber:

#88

删除分机

removestation分机号一定要确认后再删除。

修改分机

Changstation分机号

changestation5801Page1of5

5801LockMessages?

Type:

*TN:

001V201CoveragePath1:

1COR:

5801

坐席

增加坐席

addagent-loginID1234Page1of2

AGENTLOGINID

LoginID:

1234AAS?

AUDIX?

1LWCReception:

spe

COR:

1LWCLogExternalCalls?

CoveragePath:

AUDIXNameforMessaging:

SecurityCode:

LoginIDforISDNDisplay?

Password:

0000

Password（enteragain）:

AutoAnswer:

station

MIAAcrossSkills:

system

ACWAgentConsideredIdle:

AuxWorkReasonCodeType:

LogoutReasonCodeType:

MaximumtimeagentinACWbeforelogout（sec）:

ForcedAgentLogoutTime:

:

addagent-loginID1234Page2of2

DirectAgentSkill:

CallHandlingPreference:

skill-levelLocalCallPreference?

SNSLSNSL

1:

1116:

17:

18:

4:

19:

删除坐席

removeagent-loginID坐席号请确认完后在做操作

组

查看组

listhunt

listhunt-group

HUNTGROUPS

GrpGrp

No.Name/GrpACD/No.CovNotif/DomMessage

ExtTypeMEASVecMCHQueMemPathCtgAdjCtrlCenter

1agent

1000ucd-miay/ISKnoney0nn

2IVR

4000ucd-mian/-nnonen30nn

3welcome

4545ucd-mian/-nnonen0nn

增加组

addhunt-group4Page1of60

HUNTGROUP

GroupNumber:

4ACD?

GroupName:

Queue?

GroupExtension:

Vector?

GroupType:

ucd-miaCoveragePath:

1NightServiceDestination:

1MMEarlyAnswer?

LocalAgentPreference?

ISDN/SIPCallerDisplay:

addhunt-group4Page3of60

4GroupExtension:

ucd-mia

MemberRangeAllowed:

1-1500AdministeredMembers（min/max）:

0/0

TotalAdministeredMembers:

GROUPMEMBERASSIGNMENTS

ExtName（19characters）ExtName（19characters）

1:

14:

15:

16:

5:

6:

7:

20:

8:

21:

9:

22:

10:

23:

11:

24:

12:

25:

13:

26:

修改组

changehunt-group3Page1of60

3ACD?

welcomeQueue?

GroupExtension:

4545Vector?

changehunt-group3Page3of60

3GroupExtension:

4545GroupType:

查看

查看外线状态

statustrunk1Page1

TRUNKGROUPSTATUS

MemberPortServiceStateMtceConnectedPorts

Busy

0001/001001V401in-service/activeno001V212

0001/002001V402in-service/activeno002V328

0001/003001V403in-service/activeno001V208

0001/004001V404in-service/activeno002V214

0001/005001V405in-service/activeno002V201

0001/006001V406in-service/activeno002V325

0001/007001V407in-service/activeno002V321

0001/008001V408in-service/activeno002V303

0001/009001V409in-service/idleno

0001/010001V410in-service/activeno002V329

0001/011001V411in-service/idleno

0001/012001V412in-service/activeno001V203

0001/013001V413in-service/activeno002V210

0001/014001V414in-service/activeno001V201

查看分机

statusstation5801Page1of7

GENERALSTATUS

AdministeredType:

2410ServiceState:

in-service/off-hook

ConnectedType:

2410S/N

Extension:

001V201ParameterDownload:

complete

CallParked?

noSACActivated?

no

RingCutOffAct?

ActiveCoverageOption:

EC500Status:

N/AOff-PBXServiceState:

N/A

MessageWaiting:

ConnectedPorts:

002V404

LimitIncomingCalls?

UserCntrlRestr:

noneHOSPITALITYSTATUS

GroupCntrlRestr:

noneAwakenat:

UserDND:

notactivated

GroupDND:

查看坐席连机状态

listagent-loginIDPage1

LoginName/DirAgtCORAgSOSkil/LvSkil/LvSkil/LvSkil/Lv

IDExtensionAAS/AUDPr

100111lvl1/01///

5801////

100211lvl1/01///

5802////

100311lvl1/01///

5803////

100411lvl1/01///

5804////

100511lvl1/01///

5805////

100611lvl1/01///

5806////

100711lvl1/01///

5807////

100811lvl1/01///

5808////

100911lvl1/01///

5809////

101011lvl1/01///

5810////

101111lvl1/01///

unstaffed////

101211lvl1/01///

5812////

101311lvl1/01///

5813////

101411lvl1/01///

5814////

四、保存系统信息

命令：

savetranslationall

SAVETRANSLATION

CommandCompletionStatusErrorCode

Success0

五、AES

打开IE输入地址10.50.16.110

点击AESERVERADMINISTRATION

craft

craft01

点击CTIOAMADMIN

点击ADMINISTRATION

点击SecurityDatabase

在点击DEVICES

在此界面增加修改删除分机

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