外贸BC客服邮件范本英文Word文件下载.docx
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外贸BC客服邮件范本英文Word文件下载.docx
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Wecanaccepttheitemreturnduring60days.
Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcost
Ifitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.
Kindregards
电压/插头voltage/plug
Theitemsuitsforyourcountrypowervoltageandyourcountryplug.
为什么拒绝offer
wecan’tacceptyourofferbecauseOurtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
询价/报价
✓第一次询价
Thsforyouremailandyourinterestinouritem.
Wewillshiptheitemtoyouwithtrackingnumberwithin8honceyourpaymentcleared.Thetotalprice(shippingcost+price)for1pieceisXXXUSD/GBP.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.
✓还价
Ourtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
✓买多个是否有折扣
Ourtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.NowwecangiveyouonlyXXUSD/GBPfurtherdiscount.Sothetotalprice(Price+Shippingcost)forXXpiecesisXXXUSDUSD/GBP.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
付款方式Paymentmethod
Thsforyouremail.
Weacceptthepaypal,creditcard,westernunion,andbankwiretransferpayment.
Fisrt,Paypalinformation:
Ourpaypalaccountis.alsowecansendyouthepaypalinvoiceandthenyoupayforit.
Second,Creditcard:
Youcanpayforthepaypalinvoicedirectlyusingyourcreditcard.
Third,Creditcardinformation:
Firstname:
Qili
Lastname:
Jiang
Country:
China
City:
Shanghai
Thelast,Bankwiretransferinformation:
Paypal付款不成功
Sorryandsorryforanyproblem.
Nowyoucanresolvetheproblemfromthefollowingtwomethod.Youcanchooseonemethod.
发货
✓发货方式和仓库/shippingmethodandwearhouse
WewillshiptheitemtoyouviaFedex/EMSwithtrackingnumber.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.
✓客户要求发其他物流
Thankyouforyouremail.
UsuallyweshiptheitemperFEDEXorUPSfromourUS/UKwarehouse.ButifyouneedandwewillchangetoshipbyDHLforyou.AlsoyouneedtopayforxxUSDextrashippingcostcausedbyDHL(becauseperDHLtheshippingcostwillbehigher)
Soifyouareagreeaboutthat,thetotalpricewillbe315USD/GBP(theitemprice+theshippingcostperDHL)
NowyoucanbuytheitemoneBay,wewillsendyoutheebayinvoice.andthenyoucanpayforit,youcanleaveusaeBaynoteafteryoupayforit.
✓部分国家不发货
Weareverysorrytotellyouthat,wecouldn'
tsendthisitemtoyourcontourbecauseofcustomproblem
Sorryaboutthat.Andwehopeyoucanunderstandus.
hopewecandobusinessinthefuture!
是否有说明书
Yes,wewillprovideprofessionalinstructioninEnglish.
是否有关税tax
✓无关税国家
Wealreadysentthousandsofquantitypackagestoyourcountry.Donothaveanypackagebechargedtax.Soweguaranteeitisnotaxtoyourcountry.Orwewillpayforitforyou.
✓可能产生关税的国家
Wewillmarktheitematthelowervalueforyousothatyoudonotneedtopayforthetaxoronlyneedtopayforalittletax.
询问品名后标注的字母意义
Thankyouforyouremailandthelettera,b,caftertheitemtitle.
Thelistings’itemsareexactlythesameitem.Weusethelettera,b,c…attheendofthelistingtitletomarkitasthedifferentdaylisting.Theitemsareexactlythesameitem.
未付款
✓要取消交易
Sorryandsorryforanyproblem,becauseebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount.
✓未付款case(未关闭)
Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount
AndJustnowwecheckyourorderandfounditwillclosedwithinXdays
✓未付款case(已关闭)
Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemautomaticallywillopenanunpaiditemcaseforalltheordersthathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount
AndJustnowwecheckyourorderandfoundtheunpaiditemcasehasbeenclosed.
amazon其他卖家
Youremailhasbeenrecievedandwillberepliedsoonwhenitisavailable.
客户问是否包含增值税VAT
Thankyouforyouremail.
sorryandsorryforthisproblemthatourtotalpricedonotincludetheVAT.
Ifyouhaveanyquestionpleasefeelfreetocontactwithus.
春节回复客户
DearSirorMadam:
Thanksforyouremail.
Becausetheinternationaltimeisdifferent.Wearemidnightwhenyouaredaytime.
ItistheChineseSpringFestivalHolidayfromJau30thtoFeb4thinChinese.AllthesellersdonotworkinourcountryduringChineseSpringFestivalHoliday.
1.Ifyousendustheemail,wewillreplyyouremailwithin2days.
2.Ifyouwanttobuytheitem,wewillsendoutalltheitemson29January.Ifyouareveryurgent,pleaseemailus,wewillsendtheitemaccordingtoyourrequest.
3.Ifyoualreadyreceivedyouritemandyouritemhasanyproblem,pleaseemailustheproblemindetail,wewillreplyyouremailwithin2days.
Thanksforyourwaiting!
Haveagoodday!
售后邮件模板
通知客户不要开投诉/差评
✓Ebay
PleaseDONOTOPENEBAYCASEOR?
LEAVE?
NEGATIVEFEEDBACKbeforeweresolveproblemforyou.or?
If?
you?
have?
any?
question?
with?
?
item,?
please?
contact?
us?
by?
email?
or?
phone,?
wearethebesttrustseller,wecanresolveanyproblemforyou.
Your
item
comes
with
two
years
warranty.
So
if
your
has
any
problem
within
years,
please
do
not
hesitate
to
contact
us,
we
are
always
here
service
you.
✓Amaozn
Please
open
the
A-to-Z
cliam
or
leave
negativeNeutral
feedbackbeforeweresolveproblemforyou.or
If
you
have
question
item,
us
by
phone
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