商务交际英语复习Word格式.docx
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商务交际英语复习Word格式.docx
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requiresvisualaids?
(C)
a.Willvisualaidshelpclarifythemessage
b.Willvisualaidsaddinteresttothepresentation
c.Willvisualaidsentertainmyaudience
d.Willvisualaidshelptheaudiencerememberwhatissaid
5.Ifsomeonetalksaboutthepitchofavoice,heisreferringtoits_____D________.
a.accent
b.clarity
c.loudnessorsoftness
d.highnessorlowness
6.Whatpartofthefaceprovidesthemostnonverbalfeelings?
(B)
a.theeyes
b.themouths
c.thelips
d.Thecoloroftheface.
7.Oneofthebestwaystoovercomepoorlisteninghabitsisto___A__________.
a.usesparetimetoanalyze,evaluateandreviewthemessage
b.judgethespeakerasquicklyaspossible
c.listenonlywhennewinformationispresented
d.askalotofquestions
8.Whichofthefollowingisaguidelineforeffectiveparticipationinameeting?
(D)
a.Improvedecisionmaking.
b.Beanactiveparticipant.
c.Arriveontime.
d.Alloftheaboveareguidelines.
9.Toanalyzethejobmarket,itismostimportanttogatherinformationabout(A)
a.specificcompaniestowhichyouareapplying
b.employmentagenciesthatserverelatedfields
c.publicationsthatcoveryourfield
d.tempagencies
10.Afunctionalorderresumeemphasizes(B)
a.theorderofjobsheld
b.skillsandcapabilities
c.education
d.thefunctionsperformedonajob
11.Inplanningamanual,whichofthefollowingismostimportanttoconsider?
(B)
A.
Yourownexperiencewiththetopicofthemanual.
B.
Whattheintendedreadersneedtoknow.
C.
Whatyouwouldliketoteachthereaders.
D.
Theplacementofgraphicsandillustrations.
12.Organizationchartsareusedto____A_____.
showrelationships
illustratetrends
explainstepsofacomplicatedprocedure
indicateproportions
13.Whichofthefollowingareinternalcustomersforaworkerinaflowershop?
Thepeoplewhoworkatthedrycleaningestablishmentnextdoor.
Thetruckdriversforthewholesaleflorist,fromwhichtheshopgetsitsflowers.
Thewomanwhowantstoputaposterinthewindowaboutacharitycraftsale.
ThemanwhoordersflowersforhismotheronMother’sDay.
14.Whichofthefollowingdescribesanappropriatewaytoreceivercustomers?
(D)
Asecretarybehindabigglasswindowoccasionallysmilesoutuponthewaitingcustomers.
Employeesbustlethroughafrontoffice;
theyassumewaitingcustomershavebeengreetedbythereceptionist,eventhoughsheisnotatherdeskatthemoment.
Awomanbehindadesknodsatpeoplewhocomeuptoherdeskwhileshetalksonthephone,thenmotionsforthemtobeseatedinachairontheothersideoftheroom.
Areceptionistjustinsidethedoorgreetseveryonewhoenters,eventhoughsheisbusywithworkatherdesk.
15.Theintimatezoneofpersonalspaceis___B_____.
0to18inchesforNorthAmericansbutlargerforLatinAmericans
0to18inchesforNorthAmericansbutsmallerforLatinAmericans
18inchesto2feetforNorthAmericans
12inchesto18inchesforthosefromtheMiddleEast
16.Whichofthefollowingisnotpartofthelisteningprocess?
Hearing.
Symbolizing.
Focusing.
Remembering.
17.Whichofthefollowingwouldbeconsideredashortoralpresentation?
ApresentationtotheBoardofDirectors.
Areportontheprogressofaverylarge,majorproject.
Anintroductionofapresenteratasocialclub.
Noneoftheabovewouldbeashortpresentation.
18.Whichofthefollowingwillnotprovideahelpfulinfluenceonameeting?
Beflexible.
Discussideas.
Usebodylanguagetoyouradvantage.
Alloftheabovewillhelpprovideahelpfulinfluence.
19.Thejobobjectiveis_____D___.
asummaryofyourworkqualifications
aconcisestatementofpersonalandcareergoals
abriefstatementthatindicatesthetypeofpositionforwhichyouareapplying
abriefstatementofthekindofworkforwhichyouareapplying
20.Intheopeningparagraphofanunsolicitedletterofapplication,focuson___D_____.
yourinterestinbeingofferedthejobimmediately
youravailabilityforaninterview
whyyouwanttoworkforthatcompany
yourqualificationsandabilities
21.Whichofthefollowingwouldmakethebestopeningforapersuasiveletter?
a.Asaworldtraveler,wouldyoupleasespeaktoourgrouponyourlifechangingexperiencesintouringIndia?
b.Becauseofyourvariedexperiencesasanelementaryschooladministrator,wewouldlikeyoutoaddressthedistrict'
sannualmeetingofschoolprincipals.
c.Wearelookingforaspeakerforourmeetingnextmonth.Iknowyouarebusy,butwouldyouconsiderbeingourspeaker?
d.Peoplewhothinktheylearnedeverythingtheyneedtoknowinkindergartenhaven’theardyouspeak.
22.Inwritinginstructions,whichofthefollowingshouldyouremember?
a.Whattheintendedreadersalreadyknow.
b.Whattheyneedtoknow.
c.Thetermstheyunderstand.
d.Alloftheaboveareessential.
23.Adrawingisusedto______B_______.
a.showgeographicrelationships.
b.emphasizedetailsofanideaorprocedure.
c.showlinesofauthority.
d.compareoneormorequantitieswithanother.
24.Whichisnotoneofthethreemiscellaneousgraphicandvisualaids?
(C)
a.maps
b.photographs
c.objects
d.drawings
25.Whatisthemostcomplexformofcommunication?
(A)
a.oneononecommunication
b.communicationinprint
c.communicationbyemail
d.telephonecommunication
26.Whichofthefollowingisapartofyourimage?
(D)
a.Levelofselfconfidence
b.friendliness
c.appearance
d.alloftheabovearepartsofyourimage
27.Abarriertoeffectivelisteningcouldbe_____D________.
a.Abadmentalattitudeaboutthesubjectofthespeaker.
b.Abadmentalattitudeaboutthespeaker.
c.Aloudnoise.
d.Alloftheabove.
28.Toleadameetingeffectively,_______A______.
a.useanagenda.
b.donotwastetimebyrestatingtheobjectiveofthemeeting.
c.lettheexpertsandextrovertsdominatethediscussion.
d.alloftheaboveareeffectivewaystoleadmeetings.
29.Preparationforaninterviewincludes____B_________.
a.investigatingotherapplicantsforthejob.
b.anticipatingquestionsthatwillbeasked.
c.memorizinganswerstobasicquestions.
d.sendingalettertoconfirmtheappointment.
30.Aspecificresumeiswrittenwith______B_______.
a.noparticularjobortypeofjobinmind.
b.oneparticularjobortypeofjobinmind.
c.aparticularfieldinmind.
d.noneoftheaboveinmind.
31.Whichofthefollowingisthebestformatforastepinasetofinstructions?
a.checktoseeifanXisinthepreviewPicturebox.
b.AnXshouldbeinthepreviewPicutreBox.
c.AftertheInsertPicturedialogboxappearsonthescreen,checktoseeifanXisinthePreviewPictureBox
d.ChoosetheInsert----PictureCommandandchecktoseeifAnXisinthepreviewPicturebox.
32.Whatisthepurposeofacollectionletter?
a.Toestablishagoodworkingrelationship
b.topersuadeacustomertopayapast-duebill
c.toadvertisenewproductsorservices.
d.Towarnthecustomeroftheconsequencesofignoringapast-duebill.
33.A.bargraph___D___.
a.islimitedtosimpleandmultiple-barformats
b.canbeconstructedvertically,horizontally,diagonally
c.shouldhaveitsquantitiesaxisbegainwithananountgreaterthanzero.\
d.isusedtoenableyouraudiencetocomparethedata
34.Whichofthefollowingisnotasourcforphotographs?
(C)
a.scanners
b.WorldWideWeb.
c.Electronicwhiteboards.
d.CD-Romcollections.
35.Whatisthetoneofyourvoice?
a.Themessageyousendbyspeakingclearly
b.Thepleasingqualitiesofyourspeakingvoice.
c.Thewayyourmessagesounds
d.Thespeechpatternsyouuse.
36.Whichofthesebodyactionsareimportanttoyourimage?
a.eyecontactb.facialexpressionsandgestures
c.postured.alloftheabove
37.Effectivelisteners___D___
a.relymainlyontheverbalsymbolsofamessage
b.makejudgementsasquicklyandefficientlyaspossible
c.areseriouslyconcernedwiththespeaker’sdeliveryandappearnace
d.paraphrasethemessagetoensureunderstanding
38.Whichofthefollowingisnotidentifiedasameetingtask?
Ameeti8ngto__D___.
a.persuadeb.collaboratec.makeassignmentsd.improvedecisionmaking
39.Whenyouresearchacompany,youtalkwith____C_____.
a.employeesonly
b.customers,teachers,andutilitycompanies
c.companyemployees,suppliers,andcustomers
d.suppliers,realestateagent,andareabusinesses
40.Usethereversechronologicalorderonaresumewhen___D__
a.youhaveonlypart-timejobstolist
b.youwantotemphasizethedateofyo
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