空乘英语小集锦Word文档格式.docx
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空乘英语小集锦Word文档格式.docx
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Whatmadeyoudecideonthistypeofoccupation?
A:
Oh,totellyouthetruth,Ilovethesky.WhenIwasachild,Iimaginedflyingintotheblueskysomeday.Now,Ithinkthedayhascome.Mydreamwillcometrue.AndIliketravellingverymuchandIenjoyworkingwithpeople.
CanyoumakeyourselfunderstoodinEnglishwithouttoomuchdifficulty?
Yes,IthinkIamquitefluentinEnglish.IgotthecertificateoftheSecondaryEnglishTraininglastmonth.
Doyouknowwhattheresponsibilitiesareforastewardess?
Themainresponsibilityofthestewardessistomakethepassengersrelaxedandhappyduringtheflight.Andgoodserviceisalsoimportant.
Areyouingoodhealth?
IjusthadacompletephysicalexaminationandIamintopcondition.
Haveyouhadanynursingexperience?
Yes,Ihavetwoyearsofnursingexperience,andnowIamworkingasanurseinahospital.
Howtallareyou?
Whataboutyoureyesight?
Myheightisonemeterandsixty-eightcentimeters.I'
veneverhadanyvisionproblems.
Whatwouldyousayareyourstrengthsandweaknesses?
Oneofmystrengthsismyfriendlinessandopen-mindedattitudeandalsoIthinkIhaveawarmpersonality.Butsometimes,IfinditishardtotellotherswhenIdon'
tlikewhattheyaredoing.
Ifapassengercan'
tunderstandwhatyousay,whatshouldyoudo?
I'
lltrytospeakinanotherlanguageorI'
lltrymybesttousegesturesanddrawpictures.
什么原因使你决定投身这个行业呢?
哦,说真的,我非常喜欢蓝天。
小时候我就梦想自己有一天能飞上蓝天,现在我想这一天已经到了,我的梦想要实现了。
而且我非常喜欢旅游,喜欢和人打交道。
别人容易明白你说的英语吗?
可以,我想我的英语很流利,上个月我拿到了中级英语培训证书。
你认为对空姐来说,主要的职责是什么?
主要职责就是让乘客在飞行途中能放松、快乐,而且好的服务也是很重要。
你现在身体很好吧?
我刚做了一次全面的体检,身体状况很好。
你有护理经验吗?
有,我有两年的护理经验,现在我就在一家医院当护士。
你多高?
你的视力如何?
我身高168cm,视力没问题。
你认为你的优点和缺点是什么?
我优点之一就是待人非常友好、开朗,还有我的性格温和。
但有时候,我发现很难告诉别人我不喜欢他们的所作所为。
如果有乘客听不懂你说的话,你该怎么办?
我会试着说另一种语言或者打手势、画图。
Dialogue2
Tellmeaboutyourselfandyourpastexperience.
Forthepast3years,IhavebeenworkinginChinaEastAirlinesCorporationLimited.I'
mverytolerantofpeopleandhavebeentoldthatthisisoneofmystrengths.IfeelIhavealottoofferasateammember.
Whyareyouinterestedinthisoccupation?
It'
salwaysbeenmydreamtobeastewardess.AndIliketravellingtodifferentplaces.
Whatdoyouthinkisthechiefcharcteristicforastewardess?
Well,astewardessshouldbefriendly,courteous,patientandtreatpassengerskindlyandpolitely.
Doyougetangryeasily?
No,Iknowhowtocontrolmytemper.
Ifapassengerhadaaccident,whatwouldyoudo?
Iwouldgivehimorherbasicfirstaidandaskmypartnertocallforassistanceatthesametime.
Ifyouarehired,whencanyoustartwork?
IcanbegintoworkrightawaybecauseIamoutofworknow.
Whatareyoursalaryexpectations?
Ireallyneedmoreinformationaboutthejobbeforewestarttodiscusssalary.I'
dliketopostponethatdiscussionuntillater.Maybeyoucouldtellmewhatisbudgetedforthepositionandhowyourcommissionstructureworks.
说说你自己和你过去的经历。
过去三年我一直在中国东方航空有限公司工作。
我想作为团队一员,我能作出很多贡献。
你为什么对这个职业感兴趣?
成为一名空姐一直是我的梦想,而且我喜欢到各地旅游。
对空姐来说,你认为主要应该具备的品质是什么?
空姐应该待人友好、有礼貌、有耐心,对顾客和蔼、彬彬有礼。
你容易生气吗?
不,我知道怎样控制自己的脾气。
如果有乘客发生意外,你会怎么办?
我会为他/她做基本的急救,同时让同伴寻求救助。
如果你被录用,什么时候你能开始工作?
因为我目前没有工作,所以随时都可以。
你希望拿多少薪水?
在讨论薪水前,我需要更多了解这份工作。
我希望迟点讨论这个问题,或者你可以告诉我这个职位的预算薪酬是多少,贵公司的佣金制度是如何运作的。
imagine想象secondary中级的
flightattendant空姐eyesight视力
vision视力gesture手势
tolerant宽容的
basicfirstaid基本的急救护理
temper脾气assistance援助,协助
作为空中小姐,懂得一些急救措施是非常必要的,所以即使你没有做过空中小姐,但如果做过护士,有护理经验(nursingexperience),你尽可以把它当作自己的优势表现出来。
position
vocation
job
什么原因使你决定从事这类工作?
2)Doyouknowwhataretheresponsibilitiesofthestewardess?
tasks
assignments
obligations
你知道作为空中小姐的职责是什么吗?
3)Whatdoyouthinkarethechiefcharacteristicsofastewardess?
qualities
traits
你认为空姐的主要品质是什么?
4)IcanbegintoworkrightawaybecauseIamoutofworknow.
unemployed
laidoff
betweenjobs
我可以即刻开始上班,因为我现在没有工作。
空乘常见面试英语
1.morning,madam(sir).welcomeboard!
早上好,女士(先生)。
欢迎登机!
2.mayiintroducemyself,i'
'
m___,thechiefpurserof
thisflight.
请允许自我介绍。
我叫___,本次航班的乘主任务长。
3.morning,sir.welcomeaboard.businessclassoreconomy?
早上好,先生。
欢迎登机。
坐公务还是经济舱?
4.followme,please.yourseatisinthemiddleofthecabin.
请跟我来,您的座位在客舱中部。
5.anaisleseatontheleftside------hereyouare,sir.
是左边靠走廊座位------这是您的座位。
6.i’mafraidyouareinthewrongseat.20cisjusttworowsbehindontheotheraisle.
恐怕您坐错位子了,20c正好在那边走廊的后二排。
7.excusemeforasecond,i’llcheck.
请稍等一下,我查查看。
8.theplaneisabouttotakeoff.pleasedon'
twalkaboutinthecabin.
飞机马上要起飞了,请不要在客舱内走动。
9.youknowtheweatherinhongkongisnotsogood.ithasbeendelayed.
你知道香港的天气不太好,飞机延误了。
10.airchinaflightca937leavesat0730inthemorning.
中国国际航空公司ca937航班,上午7:
30起飞。
11.flightno.926,leavingtokyoat1740,fliesnonstopbacktobeijing.
ca926航班17:
40离开东京直飞回北京。
12.you’reflyingeconomyclass.isthatright?
您是坐经济舱,对吗?
ProblemSolving
Canyouworkunderpressure?
Whatisyourgreateststrength?
Whatisyourgreatestweakness?
Whathaveyoudonetocorrectyourweaknesses?
Haveyoueverfailed?
Whatisyourbiggestfailure?
Howdoyouhandlefailure?
Howdoyouhandlechange?
Whenyouareincharge,howdoyoumotivatepeople?
Describeatimewhenyouresolvedaconflict?
Howdoyouhandleconflict?
PreviousEmployment
Whatisthehardestthingyoueverdidinyourcurrentjob?
Whyhaveyouheldsomanyjobs?
Doyouconsideryourselfaloyalemployee?
Whatdidyoulikeaboutyourlastjob?
Whatdidyoudislikeaboutyourlastjob?
Whatwasyourfavoritejob?
Whatwasyourleastfavoritejob?
Whathaveyoulearnedfrompreviousjobs?
Howlongwillyoustaywithourairline?
Whatwouldyourcoworkerssayaboutyou?
Whatwouldyourprevioussupervisorssayaboutyou?
Whatwerethepeoplelikeatyourlastcompany?
Whatdidyoudislikeaboutyourlastemployer?
Ifyoucouldchangeonethingaboutyourlastemployer,whatwoulditbe?
Wereyousatisfiedwithyourperformanceatyourlastjob?
Wasyourpreviousemployersatisfiedwithyourperformance?
Haveyoueverbeenfired?
Ifso,whywereyoufired?
Haveyoueverbeenaskedtoresignfromanotherjob?
Whatwillyourreferencessay?
Canwecheckyourreferences?
Howmanysickdaysdidyoutakelastyear?
Isthistypical?
PersonalityandMotivation
Doyouconsideryourselfasuccess?
Wereyoueverunderagreatdealofpressure?
Whatkindsofdecisionsaremostdifficultforyou?
Whyhasittakenyousolongtofindajob?
Whydoyouwanttobeaflightattendant?
Whatpartofbeingaflightattendantinterestsyoumost?
Whatkindofcontributionswillyoumaketoourairline?
Whereelseareyouinterviewing?
Haveyouappliedtootherairlines?
Whenareyouavailabletostart?
Whatareyouroutstandingqualities?
Whatinterestsyoumostaboutbeingaflightattendant?
Whatcanyoudoforusthatotherscan'
t?
Describeadifficultproblemyou'
vedealtwith.
Howimportantisappearance?
Whatdoyouthinkwillbethebiggestchallengeofbeingaflightattendant?
Whatisthebestpartofbeingaflightattendant?
Doyouhaveanynaturaltalentorskill,somethingthatcomeseasytoyou?
Whatdoyouliketodoinyoursparetime?
HowwouldyouhandleanabrasiveCaptainorcoworker?
Haveyoueverbeendescribedasstubbornorhardheaded?
Bywhom?
Doyoueverfreezeinsocialsituations?
Haveyoueverworkedwithsomeonewhotalkedtoomuch?
Howdidyouhandleit?
Areyouskilledatsizingpeopleup?
Haveyoueverbeenpartofaproblem?
Haveyoueverhadtosupportthedirectivesofhighermanagement,evenwhenyoudisagreedwithit?
Haveyoueverlied?
Haveyoueverbrokenalaw?
Haveyoueverstolensomething?
Haveyoueverfoundaworkpolicyorruletobedistasteful?
Haveyoueverbeentemptedtobreakaworkruleorpolicy?
Whatdidyoudo?
Whydoyouwanttoworkforourairline?
Whatkindofexperiencedoyouhave?
Areyouwillingtobebasedwhereverthecompanysendsyou?
Whatwouldyouliketobedoingtenyearsfromnow?
Whyshouldwehireyou?
Whatareyourqualifications?
Whatisyourbiggestaccomplishment?
Whatareyourcareergoals?
Howdoesaflightattendantjobfitintoyourcareergoals?
Whatpersonalcharacteristicbestdescribesyou.
Doyouprefertoworkaloneorwithothers?
Doyouconsideryourselfateamplayer?
Describeyourteamstyle.
Areyouselfmotivated?
Whatmotivatesyou?
Describeyourrelationshipwithpeers.
Whatkindof
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