商务英语总复习题General Review for Business EnglishWord文档格式.docx
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商务英语总复习题General Review for Business EnglishWord文档格式.docx
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(p.7)
4.Whyisitnecessaryforajobcandidatetopreparesomequestions?
5.Whatarethreewaystocontactthecompanyyouareapplyingfor?
(p.1)
6.Whatshouldbeincludedinyourapplicationpackagewhenyouareapplyingforajob?
(p.8)
7.Whatcontentshouldbecontainedinyourapplicationletter?
(p.9-10)
Unit2Companies
8.Whendescribingacompany,whatinformationshouldbeprovided?
--Company’sname
Timeforestablishment
Sizeandlocation
Mainbusinessactivities
Maincustomers
Theannualsalesoverthepastthreeyears
Othernecessaryinformation
9.Familiarwithgeneralorganizationchartofacompany.(p.42)
10.Whatarebasicstepsforyoutoprepareabusinessreport(oryourthesis)?
(p.30-31)
11.Howtoorganizeyourbusinessreports?
(p.31)
Unit3BusinessCalls
12.Whatshouldyoudofirstwhenyoumakeabusinesscall?
(p.45)
13.Whataregeneralbusinesstelephonemannersandetiquette?
(p.48-50)
14.Whatarethepurposesofmemos?
(p.51)
15.Whatisthegeneralformatofamemo?
(p.51)
16.Withgiveninformation,howareyougoingtowriteamemo?
(p.52-55)
Unit4BusinessTravel
17.Doyouknowhowtobookaticketthroughtelephoneorinternet?
(p.64-65)
18.Beforemakingabusinesstravel,whatpreparationsshouldbemade?
(p.64)
19.Whatshouldyoubeawareofwhilecheckinginaninternationalairport?
(p.65-66)
20.Whatdoesanitinerarygenerallyinclude?
Unit5BusinessMeetings
21.Howtochairameeting?
(p.82-85)
22.Whyhavemeetingtimesandplacesbecomemorecomplicated?
(p.81)
23.Howaremeetingschangedbyinformationtechnology?
(p.81)
24.Whatshouldwedotoeffectivelyprepareameeting?
(p.86-88)
25.Whatisameetingagenda?
(p.88-89)
26.Whyisawrittenagendausedforameeting?
27.Whatitemsareincludedinanagenda?
/Doyouknowthestructureofanagenda?
(p.89)
28.Whatistheformatofminutesofameeting?
(p.89-90)
Unit6BusinessPresentation
29.Whatisapresentation?
(p.109)
30.Whatshouldapresentationgenerallyconsist?
/Whatdoesaneffectivepresentationstructureinclude?
(p.112)
31.Howtogiveaneffectivebusinesspresentation?
(p.109-111)
32.Howdoyoumakeaneffectivebeginningofanoralpresentation?
(p.104)
33.Howtodescribethesalesactivitiesofacompany?
(p.105-106)
Unit7EstablishingBusinessRelations
34.Howtofindtheprospectiveinternationalclients?
(p.124)
35.Whyisitimportantforinternationalbusinesspeopletounderstandbusinessetiquette?
(p.128-129)
36.Canyougivesomeexamplesofimproperbusinessetiquette?
(p.136-137)
37.Whatdoesbusinessetiquetterevolvearound?
(p.128)
Unit8EnquiriesandOffers
38.Doyouknowthefollowingtermsofenquiry,offer,afirmoffer,counteroffer,quote,CIF,FOB,commission,termsofpayment,letterofcredit,offerwithoutengagement,termsandconditions,anindicationofprice,atrialorder,anexactmarket,arepeatorder?
(p.160-161)
39.Doyouknowsomeforeigncurrencies?
40.Howtoquoteapriceforyourproduct?
(p.143)
41.Whataretradetermsorpriceterms?
(p.143)
42.Whatdoesapricetermcomprise?
43.Doyouthinkitisimportantforinternationalbusinesspeopletotakecrossculturalnegotiationtraining?
Whyorwhynot?
(p.146-148)
Unit9NegotiatingthePrice
44.Whennegotiatingthepriceofaproduct,whatarethekeyelementstobeconsidered?
(p.163-165)
45.Howshouldthesellerdefendtheprice?
(p.166-167)
Unit10TermsofPayment
46.Doyouknowthemainmodesofpaymentininternationaltrade?
(p.180,p.321-322)
47.Whatareadvantagesanddisadvantagesofdocumentarycollectionforasellerorabuyer?
(p.181-184,p.321-322)
48.Whatistheletterofcredit?
(p.180-181,p321-322)
Unit11PackingandShipping
49.Whyshouldcommoditiesbepacked?
(p.202)
50.Whatarethemaintypesofpacking?
(p.203)
51.Howtonegotiatethetermsofshipment?
(p.205-206)
52.Whatarethemainmodesofshipment?
(p.207-208)
53.Whataretheadvantagesanddisadvantagesofeachmode?
54.Whatareshippinginstructionandshippingadvice?
(p.208-209)
Unit12ComplaintsandAdjustments
55.Whatmaycausecustomerstomakecomplaints?
(p.223)
56.Whatareusedasevidencewhenmakingaclaim?
57.Doyouknowsomecommoncausesforcomplaintsandclaimsininternationaltrade?
(p.241)
58.Doyouknowhowtowritelettersofcomplaintsandadjustments?
(p.230-231)
Unit13MarketingandSales
59.Whatisthedifferencebetweenmarketingandsales?
(p.343)
60.Whatisthemarketingmix?
(p.248-250)
61.Whatarereferredtoasthefour"
P’s"
ofmarketing?
(248-250)
Unit14
62.Howdoyouunderstandtheterm“globalization?
63.Whatisatypicalheadingforafax?
Unit15
64.WhatisE-commerce?
Howdoesitwork?
65.WhatarethebenefitsofE-commerce?
66.What’sthedifferencebetweenE-commerceandE-business?
67.DoyouknowhowtowriteanE-mail?
V.Writings
Unit1
CurriculumVitae(CV)
Anaccountofaperson’squalifications,interestsandworkexperience,usuallysentwithanapplicationforajob.TheproperwaytodesignaCVistopresentthebestimageofyourselfinaccordancewiththejobrequirements.Generallyspeaking,aCVshouldhavenomorethantwopages.ThereareseveralstandardCVformats.Themostpopularformatusuallycontainsthefollowingcomponents.
1)BasicPersonalInformation
2)JobObjective
3)Education
4)WorkExperience
5)SocialPractice/ExtracurricularActivities
6)HobbiesandInterests
ApplicationLetter(CoverLetter)
Aletterwithadocumentorgoodsexplainingthecontents.Effectiveapplicationlettersexplainthereasonsforyourinterestinthespecificorganizationandidentifyyourmostrelevantskillsorexperiences.Theynormallycontainfaropartsinwhichyoushould:
1)confirmthatyouwishtoapplyandsaywhereyoulearnedabortthejob;
2)saywhyyouareinterestedinthepositionandrelateyourinterest;
3)showthatyoucancontributetothejobbyhighlightingyourmostrelevantskillsandexperience;
4)indicateyourwilinesstoattendaninterview.
Unit2
BusinessReport
Abusinessreportconveysinformationtoassistindecision-making.Somereportsmightpresenttheactualsolutiontosolveabusinessproblem;
otherreportmightrecordhistoricalinformationthatwillbeusefultoassistinfuturedecisionmaking.Herearesomebasicstepsforyoutofollowwhenwritingabusinessreport.
1)Planningthewriting
2)Organizingthereportintosections
3)Revision
Unit3
Memo(Memorandum)
Abriefrecordwrittenasanaidtothememory.Itisusedtodescribethestandardformatofinternalcommunication,whichanorganizationusesforitsownstaff.
Memosusuallyservethefollowingpurposes:
●Giveinstructionsornotifyeventswhichhaveoccurred;
●Seekinformation;
●Offerideasandsuggestions.
Theheadingsegmentfollowsthisgeneralformat:
TO:
FROM:
DATE:
SUBJECT:
Unit4
Itinerary
Anaccountorrecordofajourneyorproposedrouteofajourney.Itisusuallytobemade,includingthetimetosetoutandreturn,therouteofvisit,thedwellingplace,themaincontentsofvisit,etc.
Suchanitinerarygenerallyincludes:
●title;
●time;
●place;
●contentsofactivities.
Unit5
MeetingAgenda
MeetingAgendasareasignificantlistthathelpsthechairpersontostructurethemeetingandthesecretaryorminute-takertokeeptrackofwhatisbeingdiscussed.
Agendasmayvaryinform.However,theyshouldfollowastructureandliststandarditems:
●welcomeanyspecialvisitors
●apologiesforabsence
●specialevent
●confirmationofminutesofthepreviousmeeting
●businessarisingoutofminutes
●correspondencesentandreceived
●reports
●adjournedbusiness
●generalbusiness
●anyotherbusiness
●closeofmeeting
Minutes
Minutesofameetingaretheagreedrecordofdiscussionanddecisionmade.Thepurposeof
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