Mc TESTWord文档下载推荐.docx
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Mc TESTWord文档下载推荐.docx
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a.Conflictmanagement
b.Efficiency
c.Flattery
d.Satisfyingeveryone
e.Craftingpersuasivemessages
4.DeirdreBordenhasdocumentedthat75percentofamanager’stimeisspentinverbalinteractions,whichinclude:
a.Telephoneconversations
b.VideoTeleconferencing
c.Publicspeaking
d.AandC
e.Alloftheabove
5.Accordingtoaseriesofscientificstudies,mostmanagersspendthemajorityoftheirday:
a.Talking
b.Listening
c.Writing
d.AandB
e.BandC
6.Thegreatestchallengemanagersfaceregardingcommunicationis:
a.Beingagoodlistener
b.Admittingtoflawsintheircommunicationskills
c.Writingandeditingtheirownspeeches
d.Speakingtolargeraudiences
Chapter2:
CommunicationandStrategy
1.Communicationis:
a.Static
b.Simple
c.Reversible
d.Circular
2.Anexampleofintrapersonalcommunicationis:
a.Sendingane-mailtoafriend
b.Thinkingabouttheanswertothisquestion
c.Writingamemotoemployees
d.Producingatelevisioncommercial
e.Wishingyourgrandmotherahappybirthday
3.Nametwobarriersthatkeepusfromcommunicatingsuccessfully.
4.Inordertosucceedinbusiness,youmustadapttothecommunicationstyleofyourcompany.
a.Trueb.False
5.ItdoesnotmatterifaCEOmishandlesacrisis.Thecompanywillpullthrougheventually.
6.AccordingtoAdairePutnam,thebestwaytomanagecommunicationsduringacrisisistoplanforitinadvance.
7.Explainwhycommunicationisunrepeatable.
8.Onewayyoucanbesuccessfulatstrategiccommunicationistomotivateyouraudiencetoacceptandactonyourmessage.Nameanotherapproachyoucanusetoachievethisandexplainyouranswer.
9.Whatisthedifferencebetweenabusinessproblemandacrisis?
Chapter3:
CommunicationEthics
1.Thedisciplineinwhichmattersofrightandwrongaresystematicallyexaminedisknownas:
a.Morality
b.Ethics
c.Intuition
2.Mostbusinessethicistssuggesttheuseofadecision-makingprocessthatincludesthesethreeviewpoints:
a.Economic,Moral,andPolitical
b.Environmental,Moral,andSocial
c.Economic,PoliticalandSocial
d.Economic,Legal,andMoral
e.Environmental,Legal,andSocial
3.Accordingtothetable,“FourResourcesforDecisionMaking,”whichofthefollowingresourcesisaction-oriented?
a.Observations
b.Assumptions
c.ValueJudgments
d.Descriptions
4.Businessethicsdealsexclusivelywiththerelationshipsbetweenbusinessorganizationsandtheirexternalconstituencies.
5.Publishingaformalethicsstatementwillensuretheethicalbehaviorofallcorporateemployees.
6.Onceanethicsstatementiswritten,itshouldneverberevised.
7.Whatisthedifferencebetweenmoralnormsandmoralprinciples?
8.Whyisitimportantforanorganization’stopofficialstodemonstrateethicalleadership?
9.Explainthe“FrontPage”test.
Chapter4:
Speaking
1.Whenpreparingforaspeech,youmustdevelopastrategy.
a.Trueb.False
2.Namefourtypesofinformationyoushouldknowaboutyouraudience.
3.AccordingtoSonyaHamlin,peoplelistentospeechesforthisreason.
a.Theirownself-interest
b.Whoistellingthestory
c.Howthestoryistold
4.Culturaldifferencesexistbetweenvariouscorporationsandbusinessorganizations.
5.Beforeaspeech,youabsolutelymust:
a.Sayaprayer
b.Findoutwhatroomyouwillbespeakingin
c.Combyourhair
d.Gotothebathroom
6.Tellingastoryisoneofmanywaystobeginaspeech.Namethreeothermethodsyoucoulduse.
7.Therearemanywaystostructureyourspeech.Nametwowaystoorganizeaspeechandgiveabriefexplanationofeach.
8.Itisimportanttoincludeasmanyvisualaidsasyoucaninyourspeech.
Chapter5:
Writing
1.Thebestmemosare:
b.Concise
c.WritteninplainEnglish
d.Organized
f.Noneoftheabove
2.Anactionstrategyforbusinesscommunicationis:
a.Toconfirmagreement
b.Toseekagreement
c.Toprovidefacts
d.Toprovideapointofview
3.Interofficememoshavetwopurposes.Whatarethey?
4.Itisacceptabletouseboldfaceheadingsinabusinessmemo.
5.Listthreeofthesevenquestionsyoushouldaskyourselfwhenrevisingamemothatyouhavewritten.
6.Whenexplainingsomethinginwriting,donothesitatetousetechnicalterminologysinceyourreadersshouldalreadybefamiliarwiththeseterms.
7.Researchshowsthatyourwritingwillbebetterreceivedifitmeetswhatthreebasiccriteria?
8.Inordertomakeyourwritingsoundmorelikeyourspeaking,youcan:
a.Endasentencewithapreposition
b.Usepersonalpronouns
c.Usecontractions
9.“Yourrequestwasapprovedbymanagement”isanexampleofapassivesentence.
Chapter6:
Persuasion
1.Persuasionisdefinedbytwoschoolsofthought.Whatarethey?
2.AccordingtoMiltonRokeach’sviewofthehumanattitudinalsystem,whichcomponentisthemostsusceptibletopersuasion?
a.Attitudes
b.Behaviors
c.Opinions
d.Beliefs
e.Perceptions
3.Whentryingtoinfluenceothers,youshouldfocusonconvertingthosewhodisagreewithyou.
4.Whatisselectiveperception?
5.Youhaveworkedinuppermanagementfortenyears,butyourcompanyisdownsizingandyouareworriedyouwillloseyourjob.AccordingtoMaslow’sHierarchyofHumanNeeds,yourfearoflosingyourjobwouldbeapartofwhichofthefollowinghumanneeds:
a.Basic/Physiologicalneeds
b.Security/Safetyneeds
c.Belongingneeds
d.Love/esteemneeds
e.Self-actualizationneeds
6.WhatisAlderfer’sERGTheoryofMotivationandhowdoesitcomparetoMaslow’sHierarchyofHumanNeeds?
7.Evidencesuggeststhattwo-sidedargumentsworkbestwhen:
a.Theaudienceisnotwell-educated
b.Theaudiencewillnotbeexposedtoanyotherformofcounterpersuasion
c.Theaudienceinitiallyagreeswithyourposition
d.Youwantyourmessagetoendure
8.AccordingtoAlanDeutschman,crisisisapowerfulimpetusforchange.
9.Whentryingtopersuadeothers,youshouldalwayskeepyourargumentsimple.
Chapter7:
Technology
1.E-maileliminatesalmostallofthenonverbalcueswe’reaccustomedtoseeingandhearingaswejudgeamessagesender’sintent.
2.Employershavetherighttomonitoreverythingfrome-mailtoInternetuse.Givetworeasonswhyanemployerwoulddosoandexplaineachreason.
3.AccordingtoaUniversityofNotreDamesurvey,peoplegoonlinemoreoftenanddomorewhileconnectedthantheydidjustafewyearsago.
4.Whichofthefollowingisanadvantagetoworkingvirtually?
a.Technology
b.People
c.Culture
d.Productivity
5.Howcanthecostsinvolvedinworkingvirtuallybeconsideredbothanadvantageandadisadvantage?
6.Whenplanningateleconference,youshoulddistributetheagendarightbeforethemeetingstarts.
7.Whenconductingateleconferenceyoushould:
a.Wearblackclothing
b.Tapyourpencilonyourdesk
c.Speakslowly
d.Readfromapreparedstatement
8.Whyisitimportanttomakeeyecontactwiththecameraduringateleconference?
Chapter8:
ListeningandFeedback
1.Studiesshowthatadultsspendmorethanhalftheirdailycommunicationlisteningtosomeoneelsespeak.
2.Whatisthedifferencebetweenlisteningandhearing?
3.Givetworeasonswhypeoplehavebecomeresistanttolistening.
4.Namethreereasonstoimproveyourlisteningskills.
5.Nowthatyouknowwhyitisimportanttoimproveyourlisteningskills,whichofthefollowingstepswillhelpyouimprovethoseskills?
a.Makealistofallthebadlisteninghabitsyouusemostoften
b.Identifypositivehabitstoreplaceyourbadlisteninghabits
c.Makeanoteifyoudisplaybadlisteninghabits
d.Refusetotolerateyourbadlisteninghabits
e.Alloftheabove.
6.Givingpositivefeedbackisnotasimportantasgivingnegativefeedback.
7.Whichofthefollowingsuggestionswillmakeiteasierforyoutoprovidefeedbacktoanotherperson?
a.Besubjective
b.Exaggerate
c.Speakonothers’behalf
d.Presentyouropinionsabouttheotherpersonasfacts
e.Phrasetheissueasastatement
8.Whenreceivingfeedback,itisokaytoaskthefeedback-giverforsometimetosortoutyourfeelingsbeforeresponding.
9.Whileuseful,givingandreceivingfeedbackisnotaproductivepartofcommunication.
Chapter9:
NonverbalCommunication
1.Whatisnonverbalcommunication?
2.Almostallnonverbalcommunicationisculturallybased.
3.Contradictingisoneofthesix
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