国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文Word文档下载推荐.docx

国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文Word文档下载推荐.docx

《国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文Word文档下载推荐.docx》由会员分享，可在线阅读，更多相关《国开中央电大本科《商务英语4》形考任务单元自测1至8试题及答案范文Word文档下载推荐.docx（6页珍藏版）》请在冰豆网上搜索。

单元自测1试题及答案题目顺序是随机的，使用查找功能（CtrlF）进行搜索题目Howwouldyouliketogo__________________.答案IdliketoflytoFrankfurtforastayoftwodays题目____________behalfofVancouverCSIntlTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.答案On题目__________________IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter1300pm.答案Whendoyouplantoleave题目__________________Sure,noproblem.First,goseeCindyandtellherwhereyouregoingandwhen.答案Canyoufillmein题目__________________Yes,businessclass.答案Willyouflybusinessclass题目Canyoufillme____________Ineedsomedetailedination.答案in题目HeyKyle,guesswhatThebossissendingmetoEuropeforamarketingseminarnextmonth.__________________Youvebeenitchingtogoonabusinesstripformonths.答案GreatYoumustbehappy.题目Ifyouareintending____________justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.答案tovisit题目Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtravellers____________.答案checks题目Please____________anopenreturnflightfromBarcelonatoFrankfurt.答案book题目Theprocessingtime____________perembassy.答案varies题目Travellerschecksaregenerally____________smallfacevalue.答案of题目Travellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.答案buying题目Weusedto____________cashadvances.答案have题目Youcandownloadandprintoffthe____________online.答案翻译为句子选择正确的翻译（每题10分）。

1.CanyoufillmeinABC答案

C.你能向我详细介绍一下吗

2.Notallrestaurantsacceptthecard.ABC答案

B.并非所有酒店都接受此卡。

3.Weusedtohavecashadvances.ABC答案

A.我们以前是预支现金。

4.Letmeknowhowyoulikelivingoutofasuitcase.ABC答案

B.到时候告诉我你是怎么带着旅行包生活的。

5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtravellerschecks.ABC答案

A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。

完形填空选择正确答案，补全文章（每题10分）。

HOWTOSCHEDULEYOURVISAAPPOINTMENTPaymentcanbemadewithaUnionPaydebitcardorincash.Youcan答案

B.paydirectlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay答案

C.debitcardorwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip答案

A.basedonthetypeofappointmentforwhichyouhaveregisteredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank答案

C.depositslip,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe答案

A.appointmentsite,andenterthebankreceiptconfirmationnumberintotherequestedfield.阅读理解

根据文章内容，判断正误（每题10分）。

TRAVELLERSCHECKManyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtravellerschecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydonthavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Travellerschecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtravellerschecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodontneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.

1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellerschecks.答案T

2.Therearenosignaturesoftravellerswhohaveboughtthechecks.答案F

3.Quiteafewtravellersliketobuythechecks.答案T

4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.答案T

5.Banksandtravelservicesarereluctanttoprovidetravellerschecks.答案F阅读理解

根据文章内容，完成选择题（每题10分）。

SCHENGENVISAAPPLICATIONSTEPSIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocumentsAvalidnationalpassportEvidenceshowingthepurposeofyourtripe.g.hotelreservationsProofofmedicalinsuranceAround-triptravelticketProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.

1.ThispassageismainlyaboutAB

C.答案

C.howtoapplyforaSchengenvisa

2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplicationAB

A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination

3.YoucandownloadandprintofftheAB

B.ontheInter

4.YouarerequiredtoshowthefollowingdocumentsEXCEPTAB

C.abirthcertificate

5.TheprocessingtimeisABCperembassy.答案

A.different单元自测2试题及答案题目顺序是随机的，使用查找功能（CtrlF）进行搜索题目Hello,isthatSailMovingpany_________________答案Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou题目Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture_________________.答案Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove题目Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis_________________.答案Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice题目Whatdoesthecustomersplaintsay_________________.答案Hesayshehasntgottenbackthemonitorforrepairs题目Whatisthedistancebetweenthenewbuildingandyouroffice_________________.答案Itisabout15kilometers题目_________thesituationmaybe,makesurethatyoudontleaveyourcustomerwithanunansweredquestion.答案Whatever题目Customersoftenremain_________toabusinessthathasexcellentserviceeveniftheirpricesarehigh.答案loyal题目Customerswontfindstoreclerkssittingaround_________.答案watchingTVorplayingcards题目Ifanyofthearticlesaredamagedduringmove,youmaymakea_________forpensationwithourpany.答案claim题目Ifthingshave_________,thepersonyouretalkingtowillwanttoknowthereasons.答案gonewrong题目Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.答案whattheyaresaying题目Someofthecustomersplaintsseem_________.答案unacceptable题目Somestoresevenoffer_________lanesforcustomerswith10itemsorlesstocheckoutquickly.答案express题目TheAmericanideaofcustomerserviceis_________eachcustomerthecenterofattention.答案tomake题目Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.答案refund翻译为句子选择正确的翻译（每题10分）。

1.TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.A；

B；

C答案

A.美式客服理念认为每位客户都是关注的焦点。

2.Manyproductsewithamoney-backguarantee.A；

B.许多产品都有退款承诺。

3.Makesuretolookyourcustomersintheeye.A；

C.确保要直视顾客的眼睛。

4.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.A；

A.一定要想方设法，超越顾客的期望。

5.Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.A；

A.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.Itsoneofthefactorsthateintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing答案

D.offered.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.Topnotchservicewillcreate答案E.loyaltyandareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceis答案

A.vitaltobusinessestoday.Itsaponentthatisoftenmissing,unfortunately.HowdoyouprovidegreatcustomerserviceAlwaysmakeyourcustomera答案

C.priority.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowy