雅高酒店集团HSKP筹备管理手册Word格式文档下载.docx

雅高酒店集团HSKP筹备管理手册Word格式文档下载.docx

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OwningCompany’sorganizationchart.

InternalOwnerrelations.

Name,AddressandTelephone#sofBoardMembers.

EquitypositionofOwners.

CapitalexpenseBudgetandapprovalprocedures.

Anyspecialagreementsand/orunderstandingwiththeOwningCompany.

BoardMeetingtimetable.

ReviewoflastBoardMeetingminutes.

1.1.8GoalsandIncentivePlan.

1.1.9RecommendationsfortheHotelLawyerandAuditor.

1.1.10AdministrativecalendarfortheHotel.

2.0TAKEOVER&

REBRANDINGTASKASSIGNMENTCHECKLIST

Thepurposeofthischecklististoassigneachdepartmentallnecessarytaskstoensurethesuccessfulpreparationfortheopeningofthehotelandthatarecompletedontime.TheExecutiveforeachDepartmentshouldbethepersonresponsiblefortheappropriatechecklistandtheformulationofthecriticalpath.

Thefollowingchecklistsaretobeconsideredasaguidelinefortheformulationofthecriticalpathandamoredetailedchecklistshouldbedevelopedforeachdepartmentconcerned.

2.1Housekeeping

a.Assessexecutivehousekeeper

b.Reviewpayroll

c.Reviewpolicies&

procedures

d.Reviewtrainingprogram

e.ReviewconditionofallFF&

E

f.Linenaudit&

orderingreplacementAccorstandard

g.Accorspecificationsguestroomamenities

h.Orderingguestroomamenities

i.Reviewallcleaningequipment

j.Specificationcleaningchemicals

k.Reviewallmaidcartsquantity&

condition

l.Blanketsspec&

quantity

m.Pillowsspec&

n.Reviewcarpetcleaningcontract

o.Reviewcleaningschedules

p.Reviewjobdescription

q.Reviewoganisationchart

r.Reviewuniformsquantity&

s.Uniformsordering

t.Reviewuniformspolicy

u.Reviewpestcontrolcontract

v.Reviewvaletprices

w.Reviewgueststoragepolicies

x.Reviewpolicyoffruitbasket

y.Reviewpolicyforflowers

zz.Reviewprocedures–minibar

aa.Reviewallforms

bb.Reviewroomsetup

cc.Reviewsuitessetup

dd.Reviewparstocks

ee.Identifyareasrequiringconcentratedcleaning

ActionbyStartingdateCompletiondate

ff.ReviewPAcleaningschedules

gg.Reviewdutyroster

hh.Reviewemergencyprocedures

ii.Reviewlaundryvolume

jj.Reviewlaundrybudget

kk.Reviewvaletprices

ll.Relaunching&

rebrandingactionplan

mm.ReviewOperationalmanual

nn.Reviewhouseplantmaintenancecontract

oo.Reviewoutsidewindowcleaningprocedure

pp.Reviewlostandfoundpolicies

qq.Reviewlistofallguestsupplies,applyAccorstandards

rr.Reviewparstockforflowparties

ss.Reviewguestroomlayout

tt.Rebrandingbudgetreview

uu.Reviewlayoutoffloorpantry

vv.Reviewkeyspolicyrequirementsperarea

ww.Checkbedconfigurationchart

xx.Checkroomtypeschart

yy.Reviewcleaningstandard

zzz.Reviewservicestandard

aaa.Costingguestsupplies

bbb.Reviewguestfloorpantrysetup

ccc.Reviewmini-barsetup

ddd.Reviewmaidcartsetup

2.2Laundry

a.assesslaundrymanager

b.reviewlaundryjobdescriptions

c.reviewoperatingprocedures

d.revieworganizationchart

e.reviewmanningguide

f.reviewtrainingprogram

g.reviewtrainingschedule

h.reviewallequipment

i.reviewallFF&

j.reviewlistofguestsupplies

k.reviewlistofforms

l.checklicenseforlaundry

m.rebrandingactionplan

n.relaunchingdate

o.checkequipmentwarrantyrecordifapplicable

p.reviewmaintenanceprogram

q.reviewproceduresvaletshop

r.reviewjobdescriptions

s.reviewlaundryprices

t.checkquality&

stockofchemicals&

lists

u.reviewsafetyprogram

v.hotelsurveyofhotelcharges

w.reviewuniformsstock

x.reviewcleaningschedule

y.surveywastedisposal

zz.checksteam&

electricitysupply

aa.reviewlaborlaw

bb.reviewallkitchen&

bakeryequipment&

utensils

cc.reviewallcleaningequipment

dd.checkquality,stockandsupplyofcleaningchemicals

ee.checkmusicalinstruments

ff.checkprintingmaterial

gg.checkcanneddryfood

hh.checkbeverages

ii.checkfooditemsfresh

jj.reviewpoolfunctions

kk.linen

ActionbyStartingdateCompletiondate

ll.auditonconditionofallmattresses

mm.auditonconditionofallTV’s&

associatedequipment

nn.auditTVreception

oo.reviewsatellite/cableTVprovidercontract

pp.Minibars

3.0TakeoverandRebranding

Thissegmentofthecriticalpathdealswiththerebrandingplan.Itconsistsoflistingallthephysicalareasrequiringcloseattentionthatcanbemonitoredonatwice-weeklybasis,ontheprogressreport.Allitemsmentionedonthissectionshouldbesimilartotheonementionedintheprogressreport

Example:

Executiveoffice

Accountingoffice

Generalstore

Stewardstore

Staffcanteen

Guestrooms16/F

Allthementionedareasshouldstatethestartingdateofthemonitoringofthestatusoftherebrandingandtheprojectedcompletion.

4.0FormulateCriticalPath

TheDataformulatedintheTasksAssignmentCheckLististobeusedasthebasefortheformulationofthe“CriticalPath”report.

ThefirstthingtoestablishistheRelaunchingdateoftheHotel.

Secondly,thedatafromthetasksassignmentchecklististransferredintothecriticalpathwithreferencetotherebrandingofeachareaandultimatelytherelaunchingdate.

FormulateaGridsheetwhichcontainsallthecriticalpathwithasectionforeachdepartmentusingthelegendsof:

❑StartingDate

❑Progress

❑Delay

❑CompletionDate

❑LateCompletion

❑RelaunchingDate

Alltasksshouldbemonitoredandupdatedtwiceweeklywithareviewmeetingforallconcerned.

WhilstthismayseematediousandtimeconsumingexerciseitwillensurethateachareaoftheHotelisfullyreadytobeOperationalontheRelaunchingDate.

Note:

TheCriticalPathshouldbeformulatedinaDataBaseSoftwareformataspertheexampleattachedtoallowtheefficient,AnyDateOrder,orPersonResponsible,Sorting.

5.0Listofrebrandingreportsandmeetingstobeformulated

-Twiceweeklycriticalpathmeetingminutes

-operationalmeetingweeklyminutes

-designandprintingweeklyminutes

-F&

Btwiceweeklymeetingsminutes

-weeklyprogressreport

-Weeklyminutesofrelaunchingceremonymeeting

-Weeklyminutesofsalesdepartment

-Monthlysalesreporttocorporateoffice

-Weeklyforecastmeeting

-Weeklyminutesofpurchasingdepartment

-Weeklyminutesofaccountingdepartment

-Monthlycontroller’sreporttocorporateoffice

-Monthlyreportstocorporateofficeshouldincludethefollowingtopics

-Overviewofprogressofrebranding

Breport

-Financial

-Engineering

-Sales

-Roomsdepartment

-P.R.

-Monthlydesignmeetingwithdesigner

-Postrelaunchingweeklyprojectmeeting

6.0Monthlyprogressreport

ThemonthlyprogressreportshouldbeformulatedbythehotelGM/TakeOverTaskForceManager/Engineeringteam/DOSM

Itshouldcontainprogressonrebrandingplusrecruitmentprogressofkeystaff,

Ownerrelatedissues,marketingactivity,financialstatus.

6.0PoliciesandProcedures

6.1RoomsDivision（asperACCOROperationsmanuals）

SOPLSOP

-VIPPolicy

-Guestprivacy

-Logbook

-Maintenancerequests

-Guestillness

-Pets&

animals

-Guests’complaints

-Uniform

-Staffgeneralgrooming&

behavior

-Pagers

-Dailybriefing

-Staffperformanceappraisal

-Interviewandrecruitment

-Workschedule

-Stockrequisition

-Entranceandlobbysecurity

-Parkingzonesecurity

-Staffentrancecontrol

-Videosecurity

-Patrol

-Securitysupervisor

-Divisionalaccountingprocedures

-Reservationssection

-Reservationsfiling

-Geographiccode

-Marketsegmentcode

-Reservationsforecasts

-Reservationoperation

-Telecomoperation-Telephoneanswering

-Wake-upcalls

-Guestphoneinquiries

-Emergencyguestassistance

-Pagersystem

-Staffphonecalls

-Telecomrevenuecontrol

-Incomingfacsimiles

-Bookingandcharging

-Frontofficereception

-Guestcheck-in

-Groupcheck-in

-Guestr