Courier serviceWord格式文档下载.docx
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Courier serviceWord格式文档下载.docx
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1.2Courierserviceofhistory
Courierservicesoriginatefrom20centuryat60endoftheAmerica,afterthatairfreightwillbeprosperous.
In2003,Globalcourierservicereceiptsexceeds1300hundredmilliondollar.Withtheglobaldevelopmentofeconomy,averageannualincrease6%,almosttheworldeconomygrowthrate2.5.Globalservicestaffsworkinginthecourierservicehave125thousandpeople,
Courierserviceshavebeenusedforcenturies.Initsearliestform,acourierservicereliedonmessengerstodelivertelegramsandothermessagesbyfoot,horse,orbicycle.UnitedParcelService,alsoknownasUPS,istheoldestcourierserviceofitskind.UPSwasfoundedin1907.Courierservicesbecameanincreasednecessitybecausebusinessesneededtoshipitemsfromonelocationtoanother.OthercompanieslikeFedExwerefoundedinthe1970s.Thegrowthofinternationalbusinesshasincreasedthecompetitionamongcourierservices.Today'
slargercourierservicesoftenuseasophisticatednetworkofsystemstodeliveritems.
1.3Backgroundofcourierservice
Withrapiddevelopmentofglobaleconomy,marketcompetitionconditionschangequickly,consumerspursuemanydifferentkindsoflivinggroceriestobuy.Generalpostalserviceandcargoservicewayalreadycan’tfullfillthisdemand,sointraditionalfreightageservicemakeanewfastfeatureofservicemode---mobilecourierservice.
2.1Literaturereviewofthemobilecourierservicetechnology
Chinaisoldhistoryofcountryinthisworld,sohavealotofinventions,suchas:
Postalservice,porcelain,silkcloth,canal,printingtechnologyandgunpowder,socourierserviceiscreatebypostalservice.Longtimeageaboutthe13century,Kingenjoythebestservice,adependablediplomatridehorsetosendletters.
CourierservicefrompostalservicematerialflowCompany,mainoperatesareinternationalandEMSexpressdeliveryservice.China’scourierserviceistheearliestsupplier.
Inthecourierservicehasotherservicescontentinclude:
●B2C(businesstocustomer)packageservice
●Globalnewsletterperiodical
●Mixedprinting
●GMmail
●GMplus
2.2Thebackgroundstudy
Accordingtotheresearch,IhavefoundonecompanythatgotlargesucceedbyusingmobilecourierservicetechnologywhichisUPScompanyandIwillshowsomeinformationabouttheexperienceofUPScompanyusethemobilecourierservice.
Inthecommercemode,duetoinformationflow,cashflowcanbeontheinternetfastrealization;
decidedtothemobilecommercesystemisthekeypointofsuccess,thatisestablishaneffectivecourierserviceinformationsystem.
Mobilecourierserviceinformationtechnologyisformoderntechnologyinthecourierserviceapplication,include:
Barcode,GIS,GPS,EDI,ITSandsoon,thatarethesymbolofmodernization.Courierservicetechnologyinthelogisticstechnologyisthemostrapiddevelopmentofthefield.Fromdataeachofpartallwerehappenedquicklyofchanges.Computer,internetinformationtechnologyofdevelopmentpromotesthecourierservicetoprogress.Therebythosehaverealsignificancetoimprovethecourierservicetechnologyandcourierservicemanagement.
In1907,UPSExpressoriginatesfromAmericanSeattlefoundingonemessengercompany,inordertothetransferletterandretailstartedsendingpackagestostart.Duetothebestofserviceandlowestpricetobusinessprinciple,graduallyinthewholeAmericanopenedsituation.UPSbrandisworld’smostfamousoneofthetrademark.Alsoisprofessionaltransportation,logistics,capitalandelectronicbusinessservice’sleadingprovider.
UPS(Unitedparcelservice)alsodependonglobalpositioningsystem,combinewithamountofparcelswillplanningtoeachdriver’sdeliveryroutes.Notonlythat,UPShaveuniquemobilesolution,letcustomercanusepalmtop,handphone,wirelessmachineandsoon,atanywhere,anytimeforyourownparcelskeepingfollowingup.Ifyouwantdelivery,justputlocation’spostalcodeintopalmtop,willgetnearestUPStakedeliverypointinformation.
2.3Advantageofmobilecourierservicebusiness
1.ThefirstpointisMobilecourierserviceisveryconvenient,becausecustomernoneedtogooutandalsononeedtowalklongwaytopostoffice,theonlythingstheyneedtodoisjustcalltocourierservicecompany,companystaffwillcometoyourhouseandthentakeparcelsanditems.Allofjobcanfinishbythemobilephone,customersjustneedtosendmessageaboutwhattheywanttothecourierservicecompany,andtheywillfinishwholethings.
2.Secondlyismobilecourierservicecansavingcustomeralotoftime,suchasbusinessmaneverydayhavemanythingstodotheyhavemanyitemsneedtosend,buttheydon’thavetimetogotocourierservicecompany.Somobilecourierservicecanhelpthemsolvetheproblem.Forexample,westaffwillwhencustomercompanyofficetotakeparcelsanditems,andalsotheywillsendthereceipttocustomers’also.
3.Thirdly,notallofthecustomersputthemoneyintothepackagetogooutside,maybesometimestheyforgettotakethemoney,atthistime,mobilecourierservicecandeductmobilephonefee,thiswayofpaymentisveryeasy.Anditwillnottroubletocustomer.
4.Fourthly,comparewithotherservice,mobilecourierserviceisfasterandconvenience.Thatisspecialservicemanner.Itnotonlycansavethecustomers’freetimebutalsoitcansatisfythecustomersneed.
5.Fifthly,Easytopopularizetoday,themobilephoneisverypopular;
allthemostofpeoplehavethisdevice.Sothebusinessofmobilecourierservicewillbyacceptforhumanseasily.
2.4Disadvantageofmobilecourierservice
1.Firstoneismobilecourierservice’spaymentexpensivethanotherservice,becausemobilecourierservicehavegoodtechnologyandefficiencyofservice.Differentfromthebasicwaysofcourierservice,themobilecourierserviceprovidealldoor-to-doorservice,whatmeansthatouremployeesshouldexpendmoreenergyandtimes.Whichcausedourcompanyhavetopaysomeextramoneytoourstaff.
2.Secondlyispostalcodingproblem,foreachtradeofourcompany,wewillsendthepostalcodenumbertocustomerstomakesurethesituationoftheirpackageandalsocustomercangetbacktheitemsbyusingthispostalcodenumber,ifcustomergotaccident,suchaslosetheirmobilephonethattheywillhavebigtrouble,someonegotthisphonemaybetheycanusethepostalcodenumbertotakecustomer’sparcelsanditems,customerwilllosetheirassets.
3.Thirdlyisthereasonforcustomercancoursethebusinessdelay,maybesometimescustomernotexplaintheinformationofhisorherparcelsanditemsclearly,suchassomecustomerswantpostingthepattotheirfriendsorparents,buttheynottellthisthingstousinhismassage,becauseweneedtomakeproceduretopostingpetswhichmeansthebusinesswillbedelayed.
4.Fourthlyisthewhetherthebusinesssuccessful,sometimescanbeinfluencebythehumans’individualdevice.Forexample,ourmobilephoneandhandheldcomputerwilllosethesignalinsomespecialplaces,suchasinthetunnel,beachandsoon.Atthistimecustomersarenoteasytogetthemessageofourcompanywhichwillcausetheinformationlost.
5.Fifthlyistradingproblem,sometimesourgroupandcustomeralreadymakethedeal,butthebalanceoftheirmobilephoneisnotenoughtopay,whichwillmakebigtroubletous.
3.1Applicationsofthecourierservicetechnology
SMS
(Short
Messaging
Service)
IthasseveralstepsofusingSMStodothecourierservices.Firstofall,thecustomerscontactwiththecourierservicecompany.Then,thecompanywilltakedownthenotesaboutthecustomer’sbasicinformationandcourierstuffinformation.Afterthisstepisdone,thecompanywilltrytopickonetimetosendthepackageoutandtrytoreachtothedestination.Duringthepackagetransmissionprocess,thecompanywillsendSMStoinformthecustomereverydifferentlocationofpackagetravelled.Actuallythisisthekeystep,andthecustomerwillbeabletoknowthepackage’sstatus,suchaspackagelocation,safestatusandsoon.
Finally,thepackagewillarrivetothedestination,andthedestinationsidewilltakethepackageandtheentiretransmissionprocesswillbedone.Incaseofthepackageoccursanyissuesorproblemsduringthetransmissionprocess,thecustomerwillbeabletoknowwhatisgoingonandthereasonwhythedeliveryserviceisfailed.Iti
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