商务英语 电话英语之各类情况全过程汇总Word文档格式.docx
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商务英语 电话英语之各类情况全过程汇总Word文档格式.docx
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休·
詹姆斯在吗?
15.Hello!
IsSuethere?
喂!
是休吗?
16.Yes,speaking.
是的,我就是。
DialogueA
A:
Hello?
B:
Hello.isthis4474716?
I'
dliketospeaktoMr.Wang,please?
MayIknowwhenhe'
Idon'
tknow,buthewillcertainlybebackforlunch.Thisishiswifespeaking.CanItakeamessageforhim?
Thankyou,Mrs.Wang.Pleasetellhimtobeattheairportonehourbeforetomorrowafternoon.
Verygood.I'
lllethimknowassoonashecomesback.But,mayIhaveyourname,please?
ThisisLinMing.Thankyou.Bye.
Good-bye.
DialogueB
Goodmorning.
Goodmorning.ThisisLiGanghereI'
mcallingfromNewYorkinAmerica.
HowcanIhelpyou?
mtryingtogetholdofMr.Chen.Isheavailable?
lljustfindoutforyou,sir…Hello,areyoustillthere?
Unfortunately,Mr.Chenisnotavailableatthemoment.Would
youlikemetoputyouthroughtoMr.Li?
Yes,please.That'
sverykindofyou.
You'
rewelcome.
DialogueC
(A:
JaneB:
MaryC:
Sue)
Hello!
Goodmorning.Whoisthatspeaking?
It'
sJane.I'
snothing.Whodoyouwishtotalkto?
IsSueJamesin?
Sue!
Janewantsyouonthephone.
C:
Yes,speaking.
Oh,sorry,I'
mafraidIwon'
tattendthemeetingthismorning.LastnightIhadasorethroatandIstartedgettingbot.
Doyouhaveatemperature?
Haveyoutakenit?
No,haven'
tyet.
Don'
tworryaboutthemeeting.You'
dbettergotoseeadoctor.Iwishyouwillsoonbewell.
Thankyou,Sue.Bye.
Bye.
WordsandExpressions
availablea.可得到的,可达到的
airportn.机场,航空站
NewYorkn.纽约
unfortunatelyad.不幸地,遗憾地
welcomea.受欢迎的
attendvt.出席,参加
sorea.痛的,疼痛发炎的
throatn.咽喉,喉咙
American.美国
seeadoctor看医生,就诊
putthrough(电话用语)把……接通
电话英语2.没找到人
17.BeijingTradingCampany.MayIhelpyou?
北京贸易公司。
请问有何贵干?
18.WehavetwoZhongs.
我们这里有两位先生姓钟。
19.IsthatBobZhong,orJohnZhong?
你要接Bob钟,还是John钟?
20.I'
msorry,he'
snotintheofficenow.
很抱歉,他现在不在办公室。
21.Doyouhaveanyideawhenhe'
你知道他何时回来吗?
22.Ihavenoidea(whenhe'
llbeback.)
我不知道(他何时回来)。
23.Canyouaskhimtocallmewhenhecomesback?
他回来时请告诉他打电话给我好吗?
24.It'
surgent.
有急事。
25.I'
msorrybuthe'
sinShanghaionbusiness.
很抱歉,他出差去上海了。
26.Probablysometimetomorrow.
可能明天(回来)。
27.Isthereanyoneelsewhocanhelpme?
有没有其他的人能帮我?
28.OK.I'
lljustputyouthrough.
好的,我这就给您转接。
29.Justamoment,please…
请稍候。
30.You'
别客气。
31.IsMarythere?
玛丽在吗?
32.Maryisoutrightnow.
玛丽现在不在。
33.Whydon'
tyoucallbacklaterthisafternoon?
您不妨今天下午再打来。
34.Whenwillshebeback?
她何时会回来?
35.WillitbetoolateifIcallaround10∶00thisevening?
如果我在晚上10点左右打来会不会太晚?
ReceiverB:
Smith)
Goodmorning.BeijingTradingCompany.MayIhelpyou?
Goodmorning.ThisisMr.SmithofKingElectronicsCompa-ny.I'
dliketospeaktoMr.Zhong,please.
WehavetwoZhongshere.IsthatBobZhong,orJohnZhong?
Bob.
Mr.BobZhongintheOverseasSalesDivision?
Right.
Doyouhaveanyideawhenhe'
msorry,Ihavenoidea.
Canyouaskhimtocallmewhenhecamesback?
Yes,Iwill,Mr.Smith.
Thankyou.
GeorgeRichterC:
White)
Hello.ABCGompany.MayIhelpyou?
Hello.ThisisGeorgeRichter.MayIspeaktoMr.Davis?
Probablysometimetomorrow.
IhaveaquestionabuttheE-4800computer.Isthereanyoneelsewhocanhelpme?
Ofcourse.MissWhiteistheexportmanager.Wouldyouliketospeaktoher?
Yes,please.
OK.I'
Hello.ThisisWhitespeaking.CanIhelpyou?
Hello.ThisisGeorgeRichterofBeijingTradingCompany.Isitpossibletomakeachangeinourorder?
Theordernumberis1518.
Andwhatkindofchangedidyouwanttomake,sir?
Well,weorderedtwentyE-4800s,butwewanttochangethemtoP-6800s.
L:
Justamoment,please…Oh,I'
msorry,buttheyhavealreadybeensent.
Mary'
sfatherB:
Jane)
Hello.
Hi.ThisisJane.IsMarythere?
msorry.Maryisoutrightnow.ShewentshoppingwithherMom.
Whenwillshebeback?
mnotsure.Whydon'
WillitbetoolateifIcallaround10∶00thisevening?
That'
sallright.Wedon'
tgotobedearly.
Thankyou.Bye!
tradevi.做生意;
交易
companyn.公司;
商号
electronicsn.电子学
oversea(s)a.海外的
salen.出售,出卖
divisionn.分,分割,分裂
urgenta.紧迫的,催促的
businessn.商业;
营业;
商店
probablyad.很可能;
或许,大概
export/vt.输出,把……出口
ordern.等级,序次,秩序
sendvt.送,寄
aroundprep.在……周围,环绕
电话英语3.等候与回电
36.Yes.Youhavetherightnumber.
是的,您打对了。
37.PleaseconnectmewithMr.Lee.
请帮我接李先生。
38.Whoiscalling,please?
请问您是哪一位?
39.Areyoustillontheline?
你没挂断吧?
40.I'
msorry,buthehasavisitorrightnow.
对不起,他现在有客人。
41.Couldyouholdalittlelonger?
请再多等一会儿。
42.OrshallIputyouthroughtohissecretary?
或者我给您接到他的秘书那儿,好吗?
43.ShallItellhimyoucalled?
我告诉他您来过电话,好吗?
44.Well,actually,I'
drathercallbacklater.
我还是迟些再打来吧。
45.Whenisagoodtimetocall?
什么时候打来最合适?
46.Whydon'
tyoutryagianinanhour?
一个小时后您再打过来,好吗?
47.Goodafternoon.DavidBrown'
soffice.
下午好。
这里是大卫·
布朗办公室。
48.ThisisProf.DavisfromtheUniversityofWashington.
我是华盛顿大学的戴维斯教授。
49.Wouldyoumindwaitingafewminutes?
您等一会儿好吗?
50.I'
lljusttryingtofindhim.
我正试着找他呢。
51.Yes.Goahead,please.
是的,请讲。
52.I'
msorry,butheisinameetingnow.
很抱歉,他正在开会。
53.Thebesttimetocatchhimwouldbe5∶30.
最容易找到他的时间是5∶30。
54.Couldyoupossiblyaskhimtocallmeback?
你可以叫他给我回个电话吗?
55.Ofcourse.Whatnumberareyouon?
好的。
您的号码是多少?
56.HehasmynumberbutI'
llgiveittoyoujustincase.
他有我的号码,但我还是给你吧,以防万一。
57.ThereisacallfromWangLing.
有王玲打来的电话。
58.Sheisonherway.
她马上来。
59.I'
llhold.
我等一下好了。
60.It'
sbeenawhile.
好久不见了。
61.It'
snicetohearfromyou.
很高兴你打来电话。
DaveKennedyB:
Receiver)
Hello.Isthis985-6634?
Yes.Youhavetherightnumbr.
PleaseconnectmewithMr.Lee.
Whoiscalling,please?
ThisisDaveKennedy.
Onemoment,please.(amomentlater)Hello,Mr.Kennedy?
Areyoustillontheline?
Yes。
msorry,buthehasavisitorrightnow.Couldyouholdalittlelonger?
OrshallIputyouthroughtohissecretary?
No,thanks.
ShallItellhimyoucalled?
Oh,no,no.Well,actually,I'
drathercallbacklater.Whenisagoodtimetocall?
Whydon'
tyoutryagaininanhour?
Hewillbefreethen.
OK.Thanksalot.Good-bye.
Prof.Davis)
Goodafternoon.DavidBrown'
bdafternoon.ThisisProf.DavisfromtheUniversityofWashington.
CanIhelpyou?
dliketospeaktoMr.Brown.Ishethere?
Wouldyoumindwaitingforafewminutes?
mjusttryingtofindhim.
Certainly.Thanks.(Pause)
Hello.Areyouthere?
Yes.Goahead,please.
msorry,butheisinameetingnow.Thebesttimetocatchhimwouldbe5∶30.
Gouldyoupossiblyaskhimtocallmeback?
sratherurgent.
Ofcourse.Whatnumberareyouon?
HehamynumberburI'
llgiveittoyoujustincase.It'
s2235-7561.
OK.Mr.Davis.I'
llhaveMr.Browngetintouchwithyouassoonasthemeetingisover.
Thankyou.It'
rewelcome.Good-bye.
WangLingB:
FangFang'
sfatherC:
FangFang)
Hello.ThisiswangLing.MayIspeaktoFangFang?
llputyouthrough.Holdon,please,(Voice:
FangFang,there'
sacallfromWangLing!
)Hello?
Areyouthere?
Sheisonherway.
llhold,thankyou.
Hi.WangLing.ThisisFangFangspeaking.Oh,It'
sbeenawhile.It'
snicetohearfromyou.Howhaveyoubeen?
Fine,thankyou.Andyou?
Quitewell.Lastmonth,Ihadaveryniceholiday.
Wheredidyougo?
ToBeijing.AndItravelledaround.
Verygood.Oh,bytheway,I'
mhavingapartyatmyhouseonFriday.Canyoucome?
Sure.Thankyou.
numbern.数,数字,号码
connectvt./vi.连接;
联系
linen.线,线条,界线
visitorn.访问者;
参观者;
游客
secretaryn.秘书
actuallyad.实际上
ratherad.相当;
宁可
universityn.(综合性)大学
Washingtonn.华盛顿
certainlyad.一定,必定
possiblyad.可能的;
也许,或者
travelvi./vt.旅行,行进;
移动n.旅行
getintouchwith与……保持联系
assoonas一……就
onone'
sway在去……的路上
hearfrom收到……的来信
bytheway随便说;
在途中,在路上
电话英语4.留言
62.I'
msorry,buthe'
sonanotherlinenow.
对不起,他在接另一个电话。
63.Wouldyoucaretohold?
您要稍等一下吗?
64.Couldyoutakeamessage,please?
能不能为我留下话?
65.I'
llgivehimthemessage.
我会转告他。
66.Anyt
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