电大商务英语4单元自测18文档格式.docx
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电大商务英语4单元自测18文档格式.docx
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llgetintouchwiththerailroadB.I'
dliketoflytoFrankfurtforastayoftwodaysC.IexpecttodepartforFrankfurtonSunday,September1st正确答案是:
I'
dliketoflytoFrankfurtforastayoftwodays
4题—__________________?
—yes,businessclass.A.WillyouflybusinessclassB.WhendoyouplantoleaveC.WhereshallImakehotelreservation正确答案是:
Willyouflybusinessclass
5题—__________________?
—iexpecttodepartforfrankfurtonsunday,september1st,anytimeafter13:
00pm.A.HowwouldyouliketogoB.WhereshallImakehotelreservationC.Whendoyouplantoleave正确答案是:
Whendoyouplantoleave
6题canyoufillme____________?
ineedsomedetailedinformation.A.inB.upC.out正确答案是:
in
7题please____________anopenreturnflightfrombarcelonatofrankfurt.A.paperB.textC.book正确答案是:
book
8题manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller'
s____________.A.checksB.cashC.creditcards正确答案是:
checks
9题youcandownloadandprintoffthe____________online.A.fromB.formC.formal正确答案是:
form
10题theprocessingtime____________perembassy.A.variousB.varietyC.varies正确答案是:
varies
11题weusedto____________cashadvances.A.hadB.havingC.have正确答案是:
have
12题travellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.A.buyB.buyingC.tobuy正确答案是:
buying
13题traveller'
schecksaregenerally____________smallfacevalue.A.atB.onC.of正确答案是:
of
14题ifyouareintending____________justoneschengencountry,youwillneedtoapplyfortheschengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.A.tovisitB.visitingC.visited正确答案是:
tovisit
15题____________behalfofvancouverc&
sint'
ltradecorp.,iampleasedtoinviteyouandyourcolleaguestovisitus.A.ForB.OnC.In正确答案是:
On
16题阅读理解:
根据文章内容,判断正误(每题10分)。
Traveller’sCheck Manyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller'
schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon'
thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices. Traveller'
schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'
schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon'
tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.
1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers'
checks.正确答案是:
T
2.Therearenosignaturesoftravellerswhohaveboughtthechecks.正确答案是:
F
3.Quiteafewtravellersliketobuythechecks.正确答案是:
4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.正确答案是:
5.Banksandtravelservicesarereluctanttoprovidetravellers'
checks.正确答案是:
17题阅读理解:
根据文章内容,完成选择题(每题10分)。
SchengenVisaApplicationSteps Identifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication. ●IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry. ●IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination. ●IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary. FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline. PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:
●Avalidnationalpassport ●Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations) ●Proofofmedicalinsurance ●Around-triptravelticket ●Proofoffunds ChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.
1.Thispassageismainlyabout正确答案是:
C.A.whatisaSchengenvisaB.whocanapplyforaSchengenvisaC.howtoapplyforaSchengenvisa
2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication正确答案是:
A.A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationB.directlywiththeembassyorconsulateofthatparticularcountryC.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary
3.Youcandownloadandprintofftheform正确答案是:
B.A.viayourphoneB.ontheInternetC.byyourfriends
4.YouarerequiredtoshowthefollowingdocumentsEXCEPT正确答案是:
C.A.around-triptravelticketB.avalidnationalpassportC.abirthcertificate
5.Theprocessingtimeis正确答案是:
Aperembassy.A.differentB.thesameC.similar
18题完形填空:
选择正确答案,补全文章(每题10分)。
HowtoScheduleYourVisaAppointment PaymentcanbemadewithaUnionPaydebitcardorincash.Youcan正确答案是:
B.paydirectlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay正确答案是:
C.debitcardorwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip正确答案是:
A.basedonthetypeofappointmentforwhichyouhaveregistered;
thedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank正确答案是:
C.depositslip,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe正确答案是:
A.appointmentsite,andenterthebankreceiptconfirmationnumberintotherequestedfield.
19题翻译:
为句子选择正确的翻译(每题10分)。
1.Canyoufillmein?
CA.你能替代我一下吗?
B.你能为我填写吗?
C.你能向我详细介绍一下吗?
2.Notallrestaurantsacceptthecard.正确答案是:
BA.所有酒店都不接受此卡。
B.并非所有酒店都接受此卡。
C.所有酒店接受的不是此卡。
3.Weusedtohavecashadvances.正确答案是:
AA.我们以前是预支现金。
B.我们使用已有的现金。
C.我们习惯了预支现金。
4.Letmeknowhowyoulikelivingoutofasuitcase.正确答案是:
BA.到时候告诉我没有旅行包你是怎么活下来的。
B.到时候告诉我你是怎么带着旅行包生活的。
C.到时候告诉我你怎么那么喜欢带着旅行包生活。
5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks.正确答案是:
AA.对发行机构来说,发行旅行支票提供融资便利是有利可图的。
B.对发行机构来说,融资有利可图,他们征集资金,发行旅行支票。
C.对发行机构来说,征集资金,发行旅行支票,融资等,都是有利可图的。
国开04012-商务英语4-Unit2Self-test
1:
—Whatisthedistancebetweenthenewbuildingandyouroffice?
—_________________.:
Itisneartothebusstop;
Itisabout15kilometers;
Itisveryclose参考答案:
Itisabout15kilometers
2:
—Hello,isthatSailMovingCompany?
—_________________?
:
Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou;
Yes,I'
mJack.Thanksforcalling.Whatcanwedoforyou;
Yes,speaking.WhatcanIdoforyou参考答案:
Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou
3:
Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.:
compensation;
repay;
refund参考答案:
refund
4:
Ifthingshave_________,thepersonyou'
retalkingtowillwanttoknowthereasons.:
gotup;
gonewrong;
turneddown参考答案:
gonewrong
5:
Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.:
whyaretheysaying;
howaretheysaying;
whattheyaresaying参考答案:
whattheyaresaying
6:
阅读理解:
THEFEELGOODFACTORINCUSTOMERSERVICE Achallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“FeelGoodFactor”.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:
Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.Itisokaytosay“Idon’tknow”,butitshouldalwaysbefollowedupby“butletmefindout”orpossibly“butthispersonwillbeabletoassistyou”.Whateverthesituationmaybe,makesurethatyo
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