推荐酒店英文道歉信范文word版 13页.docx
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推荐酒店英文道歉信范文word版 13页.docx
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推荐酒店英文道歉信范文word版13页
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酒店英文道歉信
篇一:
英文道歉信
Ms.MITSUKOIWASAKI
3-16-6-804,HIGASHISUNA
KOTO-KU
TOKYO,136-0074
DearMs.Iwasaki,
ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai.
Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference.
Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyour
Mr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture.
MaytheyearoftheRabbitbringyoujoyandprosperity.
YoursSincerely,
AlfredZhuang
FrontOfficeManager
November03,1999
Mr.ShenNanPing
Flat20F,Block1
RobinsonHeights
8RobinsonRoad
HongKong
DearMr.Shen
WearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaccount,itshouldbeRMB6787insteadofRMB3887.42.
Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaff'smistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.
Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs.
Onceagain,ourmostsincereapologiesandwelookforwardtoopportunityofredeemingourselvestowelcomingyoubacktoChinaWorldHotelinnearfuture.
Yoursincerely
AlfredZhuang
FrontOfficeManager
DearMr.Shu
IwouldliketothankyouforchoosingtheChinaWorldHotelforyourrecentlystay.
Onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourGoldenCirclebenefitsoftheKingSizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thNov.
Asourvaluedguest,yourcommentsandfeedbackareofutmostimportancetous.Mr.Shu,should
youchoosetoreturntoourhotel,pleaseletmeknowandIwillensurethatyourstaywillrestoreyouconfidenceinthequalityserviceuponwhichtheGoldenCirclestands.
Myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.
Wearelookingforwardtowelcomeyoubacktohotelagainifyouwouldliketogiveuschancetocorrectourmistake.
Shouldyouhaveanyinquiries,pleasefeelfreetocontactme.
Kindandbestregards.
AlfredZhuang
FrontOfficeManager.
DearMr.Li
IthasbeenbroughttomyattentionthatuponcheckinginatChinaWorldHotelonJun2,1999Yourexperiencewasoneofdifficulty.
Iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasIassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.
Unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.IamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweverIregretthatyouwereinconvenienced.
Mr.Li,IdohopethatIcanassureyouthatyournegativeexperiencewasanisolatedincident,IlookforwardtowelcomingyoubackinverynearfuturesothatwecanrestoreyourconfidenceintheproductandserviceofShangri-LaChinaWorldHotel.PleasedonothesitatetocontactmedirectlyinbusinessorpleasurebringyoubacktoBeijing.
Sincerely,
AlfredZhuang
FrontOfficeManager
DearSirorMadam:
TheManagementofChinaWorldHotelwishtoextenditssincerestapologiesfortheinconvenienceyouwerecausedaswewereunabletopaccommodateyouonyourarrival.Thisisnotthenormalmannerinwhichwehandleourguest'sreservationandweregretanyundueinconvenienceyouwerecausedasresult.
WehopeyoufoundtheaccommodationatBeijinginternationalhotelonAugust19tobesatisfactory.Weregretthatowingtoyourscheduleofthisvisit,youwereunabletoreturntoourhotelonthe
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