酒店常用英语对话Word格式.docx
- 文档编号:17212086
- 上传时间:2022-11-28
- 格式:DOCX
- 页数:14
- 大小:21.87KB
酒店常用英语对话Word格式.docx
《酒店常用英语对话Word格式.docx》由会员分享,可在线阅读,更多相关《酒店常用英语对话Word格式.docx(14页珍藏版)》请在冰豆网上搜索。
我可以进来吗?
20、MayIknowyourroomnumberandname?
我能知道您的房间号码和姓名吗?
总台
基本句型
一、预订服务
Goodmorning.ThisisRoomreservation.MayIhelpyou?
早上好,客房预订处,我能为您做什么?
Whatkindofroomwouldyouliketoreserve?
您想订哪种类型的房间?
Asingleroomoradoubleroom?
要单人间还是双人房间?
Forwhichdatesdoyouwanttobooktherooms?
您想订哪几天的房间呢?
Whattimewillyoubearriving?
您将在何时到达?
MayIknowyourname?
您能告诉我您的名字吗?
Howlongwillyoubestaying?
您将要住多久?
I’dliketoconfirmyourreservation.
我要确认一下您的预订。
I’llchecktheroomavailability.
我查查客房预订情况。
YoushouldpayadepositofUS$1000beforehand.
您应预期付1000美元的定金。
Thereisa10percentdiscount.
10%的折扣。
二、接待服务
Whatkindofroomwouldyoubeprefer?
您要什么样的房间?
Haveyougotabooking?
您预订了吗?
Asingleroomoradoubleroom?
Adoubleroomcosts368Yuanpernight.
双人房的房价是每晚368元。
Breakfastisalsoincluded.
早餐也包括在内。
MayIseeyourpassport?
我能看一下您的护照吗?
Couldyoufillinthisform,please?
请您填一下这张登记表好吗?
Thisisyourroomcardandroomkey?
这是您的房卡和房间钥匙。
Couldyousignyourname,please?
请您签一下名,好吗?
Ifyouleaveafter6:
00p.m,you’llhavetopaythefullaccount.
晚上六点以后退房,按全天收费计算.
You’llhavetoregisterindividually,please.
请你们分开登记。
Howwouldyouliketopay,sir,incashorbycreditcard?
先生,请问您是用现金付款还是用信用卡付账?
Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.
非常抱歉,这个季节人多,各种房间都订满了。
Doyouknowwhichunitisresponsibleforthereception?
您知道您是由哪个单位负责接待的吗?
Couldyoukeepyourroomkeyuntilyoucheckout?
请您在住宿期间自己保管钥匙,直到结帐离开。
三、收银服务
Hereisyourbill.It’s2000Yuaninall.
这是您的账单。
总共2000元。
Pleasecheckitandsignhere.
请核对一下,在这里签个字。
Iwillwriteoutareceiptforyou.
我给您开一张收据。
MayIcheckthedetailsforyou,please?
我能为您核对账单上的详细内容吗?
Doyouhaveanychargesforthismorning?
您今天是否挂帐用酒店的服务?
We’llhavetochargeyou$10extra.
我们要向您额外收10美元。
Didyoumakeanyphonecallsfromroom,sir?
先生,您从房间打过电话吗?
Excuseme,sir,butIdon’tthinkthatwillbeenough.
先生,对不起,我认为钱数不够。
Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.
对不起,先生,您的帐单算错了。
请稍候,我马上把它改过来。
Isyourbaggagedownyet,sir?
Couldyoucheckoutafteryourbaggagehavebeenbroughtdown,please?
先生,您的行李拿下来了吗?
能请您在行李拿下来后再结帐吗?
Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbecancelled.
对不起,您的信用卡已经止付。
根据银行规定要取消。
四、兑换外币
Theratesofexchangeareontheboardthere.
今天的兑换牌价在那里的牌子上。
Howmuchwouldyouliketochange?
您要换多少?
It’s8.10YuanRMBforoneUSdollar?
1美元兑换8.10元人民币。
情景对话
一、Checkin
1.
C:
Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?
G:
Yes.Ibookedaroomoneweekago.
C:
MayIhaveyournameplease,sir?
JohnSmith.
Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Acityviewsingleroomwithbath.You’vepaid2000YuanRMBasadeposit.Isthatcorrect?
That’sit.
Wouldyoupleasefillinthisregistrationcard,sir?
Sure.Hereyouare.IthinkI’vefilledineverythingcorrectly.
Letmesee…Name,address,nationality,forwardingaddress,passportnumber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?
Youareleavingon…
October24.
MayIseeyourpassport,please?
Thankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.It’sonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.
Yes,I’llkeepitwithcare,thankyou.
Ihopeyouenjoyyoursstaywithus.
2.C:
Goodafternoon,madam.CanIhelpyou?
Goodafternoon,Iwantasingleroom,please.
Haveyoumadeareservation?
No,Ihaven’t.
Howlongdoyouwanttostay?
Threedays.
I’llseewhatwehave,madam.Oh,yes.Icanofferyouaroomontheeightfloor.
Fine.
MayIseeyourpassport?
Ofcourse.Hereyouare.
Thankyou.Madam.Couldyoufillinthisform,please?
Yes.Hereitis.
Thankyou,Hereisyourkey.It’sRoom808ontheeightfloor.
Thankyouverymuch.Goodnight.
二、Checkout
1.C:
Goodmorning.CanIhelpyou?
Yes.Iwouldliketocheckout.CouldIhavemybill.Please?
Certainly,sir,MayIknowyournameandyourroomnumber,please?
Dennisblack,Room1108.
Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.
Thefigureseemsright.
Howwouldyouliketopay,Mr.Black,incashorbycreditcard?
Incash.Hereisthemoney.
Thankyou,Mr.Black.Justamoment,please,I’llwriteoutareceiptforyou.
2.C:
G:
Yes,I’dliketocheckoutnow.
C:
CanIhaveyournameandroomnumber,please?
Johnsmith,room1208.
MayIhaveyourroomkey,please?
Sure.Hereyouare.
Justamoment,please…..Mr.Smith.Hereisyourbill.Wouldyouliketocheckit?
I’msorry.What’sthe20Yuanfor?
That’sforthedrinksyouorderedfromyourroom.
Isee.
Howwouldyouliketomakepayment,Mr.Smith?
I’dliketopayincash.
That’llbe2180Yuan.
Hereyouare.
Here’syourchangeandreceipt,Mr.Smith,I’llsendabellmanuptogetyourluggage.
Thankyou.
Youarewelcome,Good-bye.
三、Reservation
Goodmorning.Thisisroomreservation.MayIhelpyou?
Yes,I’dliketobookaroom,please.
Fine,Forwhichdate?
ForOct.1st.
Forhowmanynights?
Twonights.
Asingleroomoradoubleroom?
Adoubleroom.
Couldyougivemeyourname,please?
Mr.JohnCook.
MayIhaveyourtelephonenumber,please?
Whattimedoyouexpecttoarrive,sir?
Atabout6.p.m.
Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.
Thatisright.Good-bye.
Good-byeandwearelookingforwardtoseeingyou.
Goodmorning.Roomreservation.CanIhelpyou?
I’dliketomakeareservation.
Whenfor?
ForSept.9th.
Forhowlong?
Aboutaweek.
Couldyouholdtheline,please?
I’llcheck….
Thankyouforwaiting,sir.I’mafraidourhotelisfullybookedonthosedays.
That’sallright.
We’reverysorry,sir.Wehopeyouunderstand.
礼宾部
MayItakeyourluggageforyou?
我来帮您拿行李,好吗?
Justamoment,please.I’llbringaluggagecart.
请稍等一下,我去推一辆行李车来。
Don’tworry,sir.Yourluggagewillbesentupatonce.
先生,别担心,您的行李很快就会送上去的。
Whenyoucheckout,pleasecallnumber32andwe’llhelpyouwithyourluggageimmediately.
如果您要离店,请打电话32,我们会马上帮您运送行李的。
Howmanypiecesofluggagedoyouhave?
请问您有几件行李?
Twosuitcasesandonebag.Isthatright?
两只箱子和一个包,对吗?
I’llshowyoutotheFrontDesk..Thiswayplease.
让我带您去总台,请走这边。
Isthereanythingvaluableorbreakableinyourbag?
您包里有贵重或易碎物品吗?
MayIhaveyourroomkey,please.
请把您房间的钥匙给我好吗?
MosttaxidriversdonotspeakEnglish.ItishelpfulifyouhaveyourdestinationwritteninChinese.
大多数出租车司机都不会英语,把您要去的目的地用中文写下来,会给您不少帮助。
Whenyoureturntothehotel,pleaseshowthishotelcardtothetaxidriver.
当您要返回酒店时,请向出租车司机出示一下酒店名片。
Accordingtoregulation,wedon’tacceptfood,combustible,valuableandbreakableobjects.
根据规定,食品、易燃品、贵重物品和易碎品都不给予保管。
Isthisthecorrectnumberofbags?
您的行李数目对吗?
1、Bellman’sservice
B:
Goodafternoon,sir.Welcometoourhotel.
G:
B:
Howmanypiecesofluggagedoyouhave?
Justthesethree.
Twosuitcasesandonebag.Isthatright?
Yes,that’sall.
I’llshowyoutothefrontdesk.Thiswayplease,Iwillputyourbagsbythepostoverthere.
Isee,thanks.
Anotherbellmanwillshowyoutoyourroomwhenyouhavefinishedcheckingin.
Ok,fine.
Pleaseenjoyyourstay.
2、Introducinghotelsservices
Bm:
Goodafternoon,sirandmadam.I’mthebellman.
Mr.bellow&
Mrsbellow:
Goodafternoon.
Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,please.
(Theyaregoingtotheelevatorentrance)
Couldyoutellussomethingaboutyourhotelsservices?
Bm:
Certainly,sir.Oursisafirst-ratehotelandchosenasthefavoriteplacetostaybyVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover173roomsofinternationalstandard,allspaciousandairy.ThereareoneChineserestaurants,adeluxeWesternstylerestaurant,largeandsmallbanquethalls.
M:
Howaboutotherservices?
Alsoavailableareabeautysalon,aswimmingpoolandtennis…..
(Nowtheyareattheelevatorentrance)
Hereweare.Pleasetakethiselevatortothe9thfloor.Thefloorattendantwillmeetyouthereandshowyoutoroom908.I
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 酒店 常用 英语 对话
![提示](https://static.bdocx.com/images/bang_tan.gif)