乘务英语中级问题文档格式.docx
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乘务英语中级问题文档格式.docx
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What’stheweather?
What’stheflighttime?
2.Wouldyousaysomethingabouttheweatherconditionatyourbasecity?
Accordingtothismorning’sweatherforecast,Montrealwillseeahighof24`C,76`F,andsunnyskies.
3.Whatdothecabinattendantsdointhecabinbeforepassengersgetonboard?
(1)Pleasehelpmecheckifallthedocumentsnecessaryfortheflightareontheplane.
(2)Theycancheckthegalleyequipmentisreadytouse.
(3)Theycancheckthedemonstratorlifejacketsandoxygenmasks.
Unit3
1.Apassenger’sseatnumberis4A.Howcanyouhelphimfindhisseat?
Pleasetakeaisletothefourthrow.Thenumberisindicatedontheoverheadcompartment.
2.Whenpassengersareboarding,oneofthemisblockingthewayinthecabin.Whatdoyousaytohim.
Couldyoupleasestepasideandallowtheotherpassengerstogothrough?
3.Willpassengersbeabletochangeseatsfreelyduringtheflight?
NO.Theymustbalancetheplanewhenittakes-off,aftertake-offyoucantakeanyseatyoulike.
4.Whenapassengerwantstoupgrade,whatwouldyousay?
I’mawfullysorry.Thefirstclassisfulltoday.Youcanupgradetothebusinessclassifyouwouldliketopayextrafare.
Unit4
1.Apassenger’sbagistoobigtogointhecompartmentorundertheseat.Howdoyouhelphim?
Youcansay.Nevermind.Wouldyoumindstowingitsomewhereelse?
I’llkeepitsecure.
2.Whenapassengerwantstoputbaggageinthegalley,whatwouldyousay?
Sorry,sir.We'
llbeworkingtherepreparingthemeal.Ihopeyoudon’tmind.I’llputitsomewhereelse.
3.Apassengerdoesn’tknowwheretoputhiscoat.Howdoyouhelphim?
(1)ShallIhangitinthewardrobecompartment?
(2)Isthereanythingvaluableinthepockets?
4.Apassengerwithababywantstohaveacot,buttherearenocotsontheplane?
Butwemayhavesomeemptyseats.Ifthathappens,I’llremoveanarmresttoyourbabycanliethere.
Unit5
1.Apassengerwithababydoesn’tknowtofastenherseatbeltWhatwouldyousaytohelp?
Nevermind.Letmehelpyou.Pleaseholdyourbabyoutsidetheseatbelt.I’llgetyouasupplementaryoneforthebaby.Isthatcomfortableforbaby?
2.Apassengerreclineshisseatbackassoonashegetsonboard.Butgetsonboard.Buthedoesnotknowhowtoreturnittotheuprightpositionbeforetake-off.Howdoyouhelphim?
Justpressthebuttononyourarmrest.
3.Theplaneisgoingtotakeoff.Butapassengerwantstogotothelavatory.Whatwouldyousaytohim.
Sorry,sir.Theplaneisabouttotakeoff,Youmustremaininyourseatwithyourseatbeltfastened.Youwillhavetowaituntilwereachourcruisingaltitude.
4.Apassengerissmokinginthecabin.Howdoyouhelphim?
(1)Excuseme,sir.Pleaseputoutyourcigaretteimmediately.
(2)No,thereisn’tbecausetheairline’sregulationsforbidsmokingonallflight.Aftertake-off,wecanofferyousomechewinggum.
5.Apassengerisusinghimmobilephonepriortotake-off.Howdoyoustophim?
(1)Excuseme,sir.Wouldyoupleaseturnoffyourmobilephone?
(2)Sorry,sir.Youarenotallowedtouseelectronicequipmentonboard.Itmightinterferewithournavigationsystem.(导航系统)
Unit6
1.Howdothecabinattendantstellthepassengerswhatdrinksareavailable?
Wehavetea,coffee,Cola,Sprite,fruitjuiceandmineralwater.Whichwouldyouprefer?
2.ApassengerwantsabottleofBlackLabelthathasrunoutofstockontheflight.Whatdoyousaytothepassenger.
I’msorry,wedon’thaveitonboard.Wouldyoulikesthelse?
3.Apassengerhasaskedmanytimesforacupoftea,buthehasn’tgotit.Whenyoufacesuchanirritatedpassenger,whatwouldyousay?
Sorry,miss.Idon’tknowhowthathappened.I’llgetyouonerightaway.Whitmilkorlemon?
4.Apassengerwassleepingwhileyouwereserving.Afterhewakesup,hecomplainshehasn’tgotadrink.Whatwouldyousaytothepassenger?
Sorry,madam.Youweresleepingwhilewewereserving.Ididn’twanttodisturbyou.Now,Whathaveorangejuiceandmangojuice.
Unit7
1.Generally,whatisthemaindishonboard?
----Roastbeef,chickenandfish.
2.apassengerwantssomemorechicken,butactuallythereisnomorechickenleftinthegalley.whatwouldyousay?
----Iamsorry.Iamafraidwehavenochicken.wouldyouliketotrythesteakinstead?
it’sverytasty.
3.whenpassengersareofferedmealsonboard,besidesthemaindish,whatelsecantheybeserved?
----Smokedsalmon,pâ
té
andsomeChinesedelicatescanbeserved.
4.ifacabinattendantwantstopassthetraytothepassengersbythewindow,whoareoutofherreach,whatshouldshedo?
----Iamsorry,sir,butcouldyoupassthetraytothepassengerbythwindow?
Unit8
1.Apassengerisavegetarian.Heasks:
“doyouhaveavegetarianmealforme?
”whatwouldyousay?
----Terriblysorry,wedidn’tpreparethattoday,wouldyoucareforsomefruitsofsweets?
Nexttimeyoufly,youcanorderaspecialmealwhenyoubook.Thatwillensureyouhavethecorrectmeal.
2.Amotheraskedacabinattendant:
“mybabyisnotusedtothefoodontheplane.doyouhaveanythingelseforhim?
”whatwouldyousay?
----sorrytohearthat.wecanofferhimsomesoftcakeandmilk.Andwecancooksomehotcongeeifhedoesn’tmindwaitingforafewminutes.
3.whenarepassengersservedmealsonboard?
----onalongflight
4.ifitisashortflight,whatcanpassengersbeserved?
----Passengerscanbeservedbeveragesandrefreshmentsonthisshortflight.
5.whenapassengerisn'
tsatisfiedwiththefoodservedinthemenu,whatwouldyousay?
----sorry,sir.todayweonlyhavethesefood,wouldyoucareforsomefruitsorsweets?
Unit9
1.apassengerwantstoreadsomething.Whatdoyousay?
----wehavein-fightmagazinesandsomelocalnewspapers.
2.howdoyouintroducethein-flightentertainmenttopassengers?
----therearepopmusic,classicalmusic,folksongsandlightclassics,andsoforth.
3.whenpassengersdon’tknowhowtousetheheadsets,howdoyouinstructthem?
----firstputtheplugsintoyourears.Thenputthejackintothisholeatyourarmrest.Afterthatpressthisbuttontoselectthechannelwiththemusicyouwant.
4.whatdoyouoftenprovideforchildrenonboard?
----wehaveamenitykitsforchildrenthatcontainastorybook,crayonsandsoforth.
Unit10
1.whenapassengerwouldliketobuyabottleofblacklabelbutithassoldout.howdoyouexplaintothepassenger?
----sorry.wehavesoldout.Wecanonlycarryalimitedstockofeachitemandthisonehasbeenverypopulartoday.
2.whenapassengerwantstobuytoomanyduty-freecigarettesonboard,whatadvicedoyougive?
----Iamsorry,asfarasIknow,visitorstoXXareallowed200cigarettesor50cigars,please.
3.whenapassengerplanstobuysomethingtypicallyChinesesuchascloisonné
oratanghorse,whichyoudon’tcarryonboard,whatdoyousaytohim?
----wedon’tusuallycarryatanghorseorcloisonné
becausetheyarefragilearticles.Butwedohavesomecloisonné
bracelets,ashtraysandsoon.
4.apassengerwantstopayineurotravelers’checkfortheduty-freeitems,butyoudon’tacceptthem.Whatdoyousay?
----sorry.weregretthatwedon’taccepteurotravelers’check.Youcanpaycashorcreditcard.
5.apassengerasksyoutogivehimadiscount,whatdoyousay?
----Iamsorry.Ican’tgiveyouanydiscount.Alltheitemswesellonboardaremarkedprices.
Unit11
1.Theplaneisdelayedbecauseofbadweatherattheairport.thedelaywillbe15minutes.pleaseexplainthesituationtothepassenger?
----Iamsorrytotellyouthattheweatherconditionsareunfavorable.Iamafraidwehavetowaituntiltheweatherbecomesbetter.
2.theplanewillbedelayedbecauseseveralpassengerswhohavecheckedinarelateinarriving.Pleasegivethereasonforthedelay.
----wearewaitingforafewmorepassengerstocomeonboard.wewillbeleavingassoonasboardingiscompleted.
3.Makeanannouncementabouttheweatherconditionatyourbasecity.
----
4.Saysomethingaboutthepassengerserviceunitsystem.
----aboveyourheadisthepassengerserviceunitsystem.Itincludesthecallbutton,readinglightandairflowsystem.Ifyouwanttocallus,pressthiscallbutton.Ifyouwanttoread,pressthisbutton.Thelightwillcomeon.Andyoumayregulatetheairflowsystemtogetmorefreshairbyturningthisknobtotheleft.
5.Apassengerasks:
“Theairflowisblowingrightonme.HowcanIadjustit?
”Whatdoyousay?
----youjustturnthistowhicheverdirectionyoulike,oryoucanshutitoffbyturningittightlytotheright.
Unit12
1.onaninternationalflightfromNewYorktoBeijing,howdoyoutellpassengertoadjusttheirwatches?
----NewYorkis12hoursbehindBeijing.thatishalfadaybehind.
2.whenapassengersays:
“Ihavelostoneofmybagsintheterminalbuilding.Canyouhelptogetthembake?
----don’tworryaboutit.pleasegiveusyourname,homeaddressandadescriptionofyourbag,ourgroundstaffwillcontactyouassoonastheyfindit.andwewillsenditovertoyouonou
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