餐饮服务英语Word格式文档下载.docx
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餐饮服务英语Word格式文档下载.docx
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C=Caller)
W:
Hello.ThisisChineseRestaurant.MayIhelpyou?
C:
Yes.I’dliketoreserveatablefortonight,please.
Certainly,sir.Forhowmanypeople,please?
Six.
Atwhattimecanweexpectyou?
Oh,at7:
00tonight.
OK.Atableforsixat7tonight.MayIhaveyournameandtelephonenumber,please?
Sure.It’sJackieChanandmynumberis5858598.
I’vegotit.Thankyou.
OK.Seeyoutonight.
Seeyoutonight.
ModuleTwoWelcome(迎宾)
Usefulexpressions
1.
Goodmorning/afternoon/evening,sir/madam!
2.
Welcometoourrestaurant!
3.
Doyouhaveareservation?
4.
Thisway,please./Followme,please.
5.
Hereweare.
6.
Beseated,please.
7.
I’mafraidthattableisreserved.
8.
Wouldyoumindsharingatable?
Practicaldialogues
(HW=HeadWaiter/Waitress;
G=Guest)
Dialogue1
(招呼客人入座)
HW:
Goodafternoon,sir.WelcometoChineseRestaurant.
G:
Thanks.
No.
Well,howmanypersons(arethere)inyourparty,please?
Tableforfour,please.
Wherewouldyouprefertosit?
Well,bythewindow,please.
OK.I’llshowyoutoyourtable.Thisway,please.(领到某个桌子前)Isthisfine?
OK.That’llbefine.
Pleasetakeaseat,sir.
Awaiter/waitresswillcometotakeyourorder.Justamoment,please.
Dialogue2
(客满时如何处理)
Haveyoumadeareservation?
I’msorry,sir.We’refullnow.Wouldyoumindwaitingforawhile?
Howlongshallwewait?
Justawhile,sir.
OK.
Thanksforyourunderstanding.
ModuleThreeOrder-taking(点菜)
(一)询问是否可以点菜
Wordsoffoodanddrinks
maincourse主菜
special特价菜
chef’sdish拿手菜/例牌菜
specialties特色菜
localsnacks地方(风味)小吃
SlicedChickeninWine香糟鸡片
BlackMushroomSoup香菇汤
Here’sthemenu.
Wouldyouliketoseethemenunow?
Wouldyouliketoordernow?
MayItakeyourordernow?
Areyoureadytoordernow?
What’syourspecialty?
Doyouhavetoday’sspecial?
Wouldyourecommendtoday’schef’sdish?
9.
Theseareseasonings.
10.Well,Irecommendallourdishes,butourspecialdishesfortodayare…
11.Verygoodchoices,sir/madam.Wouldyoulikeanythingelse?
12.Couldyourecommendsomething?
13.Ithinkthechefshouldbeabletomakethis.I’llcheckwithhim.Justamoment,please.
SectionC:
Goodafternoon,sir.Here’sthemenu.MayItakeyourordernow?
Yes.ButIdon’tknowmuchaboutChinesefood.What’syourrecommendation?
Well,wehave…;
andtoday’sspecialsareSlicedChickeninWine,BlackMushroomSoupand…
OK.I’dlikeSlicedChickeninWineandBlackMushroomSoupwiththisandthistofollow.
Certainly,sir.Wouldyoulikelargeorsmallportions?
Ithinkthesmallportionswillbeenough.
Wouldyoulikericewithyourmeal?
No,thanks.
(Repeatingtheorder)OK.SlicedChickeninWineandBlackMushroomSoupwith…and…Thankyou,sir.Justamoment,please.
ModuleFourOrder-taking(点菜)
(二)推荐特色菜
1.stir-friedmushroomandcole香菇油菜
2.spicyhottofu麻辣豆腐
3.deep-friedseasonalvegetables干炸时蔬
4.scrambledeggswithtomato西红柿炒鸡蛋
5.brown-saucedbeef酱香牛肉
6.porkfiletinhotchilioil水煮肉片
7.friedblacktigerprawn油焖草虾
8.deep-friedbutterfish干炸小海昌
Wouldyouliketotrysomehotfood?
您想吃点辣菜吗?
Iwouldsuggestcrispyfriedduck,ourchef’sdish.我建议您点香酥鸭——我们厨师的拿手菜。
It’sthespecialtyofourrestaurant.这是我们餐馆的特色菜。
Specialspicychickenisourspecialty.怪味鸡是我们的特色菜。
Thesteamedseasonalfreshfishisverygood.清蒸时鲜鱼挺好。
Wehaveslicedchickensoup,sourandhotsoupandseafoodsoupwithseasonalvegetable.我们有鸡片汤、酸辣汤和时蔬海鲜汤。
WespecializeinShanxifood.我们主营山西菜。
Wehaveporkshredswithfishseasoning,chickencubeswithchilipeppersandsoon.我们有鱼香肉丝、辣子鸡丁等(菜)。
Goodevening,sir.Here’sthemenu.MayItakeyourordernow?
Yes.ButIdon’tknowmuchaboutChinesefood.Couldyourecommendsomethingforus?
Well,specialspicychickenisourspecialty.Wouldyouliketohaveatry?
OK.That’llbefine.Thanks.
You’rewelcome.
ModuleFiveOrder-taking(点菜)
(三)介绍饮品
Wordsofdrinks
Beverage饮料
1.Alcoholicdrinks酒类
YellowWine
黄酒
Liquor
白酒
Beer
Wine
Cocktails
2.Softdrinks软饮料
Spring/mineralWater
冰淇淋
Icecream
Coffee
Juice
Coca-Cola/Coke
Sprite
GreenTea
BlackTea
Willyouhavesomedrinks?
Whatwouldyouliketodrink?
Wouldyoulikecoffeeortea?
Fenwinetastesverygood.
Weserveblacktea,greenteaandPu’ertea.Whatwillyouchoose?
W:
Goodevening,sir.Willyouhavesomedrinks?
G:
Yes.ButIdon’tknowwhattodrink.Couldyourecommendsomethingforus?
Sure,sir.WhataboutFenwine?
Itreallytastesgood.
ButIdon’twantanyalcoholicdrinks.Haveyougotanysoftdrinks?
Yes.We’vegotkindsofsoftdrinks.WhataboutChinesetea?
Goodidea!
ModuleSixOrder-serving(上菜)
(一)上菜、客人等得不耐烦时
1.tender-friedchickenslices滑炒鸡片
2.stewedbeefandpotato土豆烧牛肉
3.sauté
edporkwithpepperandchili尖椒回锅肉
4.meatballsinbrownsauce红烧丸子
5.friedporkandpotatoslices小炒肉土豆片
6.Sauté
edgreencorn清炒玉米粒
上菜
Yourfriedpeanuts,sir.
Theroastduckisserved,sir.
Yourfishiscoming.
MayIbringyourricenow?
Enjoyyourdrink!
Takeyourtimeandenjoyit.
7.Hopeyou’llenjoyyourdinner.
客人等得不耐烦时
1.Waiter,wouldyouhurryup?
2.Whyisittakingsolong?
3.Sorry,thisdishtakesquitesometimetoprepare.
4.We’reshortofhelp.
5.It’sourbusiesttime.Butwearepreparingyourfoodnow.
Waiter,Iorderedmymealatleastthirtyminutesagoanditstillhasn’tcome.Whyisittakingsolong?
服务员,我至少在30分钟前点的菜,到现在还没来。
为什么要这么久?
I’mverysorry,sir.I’llcheckyourorderwiththechef.真对不起,先生。
我会和主厨核对您点的菜。
Pleasedoanyhurryup!
I’vegotanappointmentinfifteenminutes.请快一点!
15分钟后我有个约会。
Justamoment,please.I’llbringorderatonce.请稍等。
我马上为您上菜。
(Afteramoment)
Yourmeal,sir.We’reverysorryforthedelay.Pleaseenjoyyourlunch.先生,您的菜。
抱歉耽搁了。
请享用您的午餐。
ModuleSevenOrder-serving(上菜)
(二)说明菜肴
1.wrap打包
2.decoration//n.装饰
3.edible/adj.可食用的
4.taste/v.尝起来;
n.味道
5.sweetbeensauce甜面酱
6.pancake/n.薄煎饼
7.traditional/dish传统菜肴
Sichuanfoodisspicyandhot.川菜很辛辣。
Cantonesefoodisabitlight.粤菜偏清淡。
Beijingfoodisheavyandspicy.京菜口味重、香料多。
Shanghaifoodisabitoilyandsweet.上海菜有点油重而且偏甜。
Thisfoodisbestwhileeatenhot.Pleaseenjoyyourmeal.这道菜趁热吃最好。
请您慢慢享用。
Thisleafisfordecorationonly.It’snotedible.这叶子是用来做装饰的,不能吃。
Thisisourtraditionaldishfortheguestofhonor.这是我们为贵宾准备的传统菜肴。
PleasewraptheBeijingduckinthepancakewiththespringonionandthesweetbeansauce.请将北京烤鸭同葱和甜面酱一起包在薄煎饼里。
Pleasehaveatry,sir.You’llfindthetasteisgood.先生,请尝一口试试。
您会发现味道很好。
10.Thisisthecompletecourse.Ifyouwouldlikeanythingelse,pleasecallme.这是全部的菜。
如果您还想要别的什么,请叫我。
Waiter,what’sthenameofthisdish?
服务员,这是什么菜?
Oh,it’ssauté
edporkwithpepperandchili,akindofSichuanfood.It’shotandspicy.哦,这是尖椒回锅肉,川菜的一种。
有点辣。
ModuleEightOrder-serving(上菜)
(三)上错菜
1.curry/5kQri/n.咖哩e.gbeefcurry咖喱牛肉
2.bill/bil/n.帐单
3.mistake/mis5teik/n.错误
4.apologize/E5pClEdVaiz/v.道歉
5.immediately/i5mi:
djEtli/adv.立即;
马上
6.cross…off勾掉;
划掉
ThisisnotwhatIaskedfor,I’mafraid.恐怕这不是我点的菜。
Wehaven’torderedthisdish.我们并没有点这道菜。
Waiter,Iorderedthechickencurrybutyougavemethebeefcurry.服务员,我点的是咖喱鸡肉你却给我拿来了咖喱牛肉。
I’mverysorry,sir.Theremusthavebeensomemistakes.真是对不起,先生。
一定是出了什么差错了。
Idoapologizeforgivingyouthewrongdish.很抱歉给您上错了菜。
Oh,verysorry,sir.MayIaskwhatyouorderedagain?
对不起,先生。
能再问一下您点的是什么菜吗?
I’llchangeitimmediatelyforyou.我立即给您换去。
We’llcrossitoffthebill.我们会在您的菜单上划掉这道菜的费用。
Waiter,thisisn’twhatIordered
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