供应链管理第三版Unit17习题与答案.docx
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供应链管理第三版Unit17习题与答案.docx
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供应链管理第三版Unit17习题与答案
Chapter17
InformationTechnologyandtheSupplyChain
True/False
1.Informationiscrucialtotheperformanceofasupplychainbecauseitprovidesthebasisuponwhichsupplychainmanagersmakedecisions.
Answer:
True
Difficulty:
Easy
2.Informationisthesupplychaindriverthatservesastheglueallowingtheotherthreedriverstoworktogethertocreateanintegrated,coordinatedsupplychain.
Answer:
True
Difficulty:
Moderate
3.Informationmakesthesupplychainvisibletoamanagersothathecanmakedecisionstoimprovethesupplychain’sperformance.
Answer:
True
Difficulty:
Moderate
4.Informationisnotnecessaryformanagementtomakedecisionsoverabroadscopethatcrossesbothfunctionsandcompanies.
Answer:
True
Difficulty:
Easy
5.Informationmustbe100percentcorrectinordertomakegooddecisions.
Answer:
False
Difficulty:
Moderate
6.Tomakegooddecisions,amanagerneedstohaveaccurateinformationregardlessofhowlongittakestoacquireit.
Answer:
False
Difficulty:
Hard
7.Oftencompanieswillhavelargeamountsofdatathatarenothelpfulwithdecisionmaking.
Answer:
True
Difficulty:
Moderate
8.Informationisonlyakeyingredientateachstageofthesupplychain,notwithineachphaseofsupplychaindecisionmaking.
Answer:
False
Difficulty:
Moderate
9.ThedriverofITinthesupplychainhasincreasinglybeentheenterprisesoftwaredevelopedtoenableprocessesbothwithinandacrosscompanies.
Answer:
True
Difficulty:
Moderate
10.Theunsuccessfulcategoriesofsoftwarewillbethosefocusedonthesupplychainmacroprocesses.
Answer:
False
Difficulty:
Easy
11.Thisbroadeningofscopeacrosswhichcompaniesmakedecisionsemphasizestheimportanceofincludingprocessesallalongthesupplychainwhenmakingdecisions.
Answer:
True
Difficulty:
Moderate
12.Toincreasethesupplychainsurplus(andthereforetheirfirm’sownprofitability)mosteffectively,firmsmustfocusprimarilyonimprovinginternalprocesses.
Answer:
False
Difficulty:
Moderate
13.Functionalperformanceisimportanttocustomersbecauseitprovidesthemwithcapabilitiestocreateacompetitiveadvantage.
Answer:
True
Difficulty:
Moderate
14.Theabilitytointegrateisimportanttoacustomerbecauseapplicationsthatareeasytointegratearegenerallyhardertogetimplementedandproducingvalue.
Answer:
False
Difficulty:
Moderate
15.Firmsthatworkwellwithimplementationpartnersandbuilduplargegroupsofcustomerstrainedontheirsolutionshavebuiltahighlydefensibleposition.
Answer:
True
Difficulty:
Moderate
16.ThegoaloftheCRMmacroprocessistonegotiateaneffectivecontractthatestablishesparametersforasupplierinawaythatbestmeetsenterpriseneeds.
Answer:
False
Difficulty:
Hard
17.WeaknessintheCRMprocessresultsindemandbeinglostandapoorcustomerexperiencebecauseordersarenotprocessedandexecutedeffectively.
Answer:
True
Difficulty:
Easy
18.CRMprocessesarecrucialtothesupplychainbecauseofthelackofinteractionbetweenanenterpriseanditscustomers.
Answer:
False
Difficulty:
Moderate
19.Thecustomermustbethestartingpointwhentryingtoincreasethesupplychainsurplusbecausealldemand,andthereforerevenue,ultimatelyarisesfromthem.
Answer:
True
Difficulty:
Moderate
20.Whenforecastingdemand,ISCMinteractionwithSRMisessentialastheSRMapplicationshavethemostdataandinsightoncustomerbehavior.
Answer:
False
Difficulty:
Easy
21.TheISCMprocessesshouldhavestrongintegrationwiththeSRMmacroprocess,becausesupplyplanning,fulfillment,andfieldservicearealldependentonsuppliersandthereforetheSRMprocesses.
Answer:
True
Difficulty:
Moderate
22.Everyindustryhasthesamekeysuccessfactors.
Answer:
False
Difficulty:
Easy
23.SomeoftheworstITdisastersareduetothefactthatcompaniestrytoimplementITsystemsinawidevarietyofprocessesatthesametime.
Answer:
True
Difficulty:
Easy
24.CompaniesshoulduseITsystemstomakedecisions,becausethesoftwareavailabletodaycanmakemanysupplychaindecisionsformanagement.
Answer:
False
Difficulty:
Easy
MultipleChoice
1.Informationtechnology(IT)consistsofthetools
a.usedtogainawarenessofinformation.
b.toanalyzeinformation.
c.toactoninformationtoimprovetheperformanceofthesupplychain.
d.alloftheabove
e.bandconly
Answer:
e
Difficulty:
Easy
2.Informationis
a.thesupplychaindriverthatservesastheglueallowingtheotherthreedriverstoworktogethertocreateanintegrated,coordinatedsupplychain.
b.crucialtosupplychainperformance.
c.thekeytothesuccessofasupplychain.
d.alloftheabove
e.aandconly
Answer:
d
Difficulty:
Easy
3.Information
a.providesthefoundationonwhichsupplychainprocessesexecutetransactionsandmanagers
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