HATM3504 CH3CH8 Review questions answersWord格式文档下载.docx
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20111259
Ch3.Environmentalandsustainabilitymanagement
1.Whatarepotentialmotivationsforinitiatingenvironmentalprograms?
Corporationsandindividualoperationshavevariousmotivationsforenvironmentalconcernsandactions.Amongthesemotivationsareeconomicconsiderations,regulatoryissues,marketfactors,andsocialresponsibility.
EconomicConsiderations:
Theeconomicdimensionsofenvironmentalactionsareoftenbothcompellingandsignificant.
RegulatoryIssues:
Legislationrequiringrecycling,restrictionsonwateruseduetoshortages,emissionanddischargeregulations,andotherenvironmentallimitationsmeanthatconcernforenvironmentalissuesisnotonlygoodbusiness,itisthelaw.
MarketFactors:
Theroleofmarketfactorsinmotivatingconcernaboutenvironmentalissueshasseveraldimensions.
TheSocialResponsibilityDimension:
Manyfirmbothwithinandoutsidethehospitalityindustryrecognizestheinteractionofenvironmentalpolicywithcorporatesocialresponsibility.InterContinentalHotelsGroupincorporatesitsenvironmentalactivitiesinitscorporatesocialresponsibilityactionsonitswebsite.
2.Whyiswastemanagementimportanttohoteloperators?
Wasteminimizationandmanagementinvolvesreduction,reuse,recycling,andwastetransformation,aswellascoststructureandmanagementofwastehaulagecontracts.Theseeffortscombinetominimizetheamountofwastedisposedandthecostofitsdisposal,andhelpensurethatfinaldisposalisdoneinanapprovedandenvironmentallysuitablemanner.
3.Whatareexamplesofre-use?
Recycling?
Wastetransformation?
Reuseasameansofwastereductionhasbeenpracticedinthehospitalityindustryformanyyears;
beveragecontainerssuchasthoseholdingsyrupconcentrateandbeerkegsaretypical.Furnitureandequipmentfromrenovationsisoftensoldtoliquidatorsorinotherwaysreusedandgivenanextendedlifetime.
Recyclingasameansofconservationcanbeturnedintoarevenuestream;
suchasglass,metals,plastics,paper,cardboardandyardwaste.
Wastetransformation:
anopportunitythatmaybeworthconsideringundercertaincircumstances.Unit-levelincinerationisoftentheoptionofchoicewherelandfilldisposalisnotfeasible-forexample,atlocationsinornearnationalparkswhereanimalswouldbedrawntolandfills.
4.Whatispulping?
Whatareitsbenefitstothehotelier?
Pulpingisanothermethodoftransformingwaste,inwhichapulpingmachinemixesfoodwastewithwater,grindsitup(muchlikeagarbagedisposal),pressesitandasaresultextractswaterfromthetankinwhichthewasteisground.Wastedoesnotenterthesewagesystems.Pulperscanhandletypicalfoodservicewastesuchasplasticutensilsandcontainers,papernapkins,aluminumfoil,straws,milkcartons,andcorrugatedcardboard.Garbagevolumeisreducedby75to80percent,whichdramaticallylowerswastedisposalcosts.Itisalsopossibletotransformfoodservicewasteswithapulperandmakethemeasiertohandleforeventualcomposting.
5.Whatarethefivecommonlyrecognizedhazardoussubstances?
Whatdangerpotentialdoeseachpresent?
Hospitalitybusinessesgenerallydonotcreateoruselargequantitiesofhazardoussubstances.Bydefinition,hazardousmaterialsincludethosethatare:
Toxic-substancesthatcausedamagetohealth,physicalormentalimpairment,ordeathwheninhaled,ingested,orabsorbed;
Flammable-substancesthatcanbeeasilyignitedbysparksorflamesandcausefires.
Explosive-substancescapable,bychemicalreactionwithinthemselves,ofproducingsuchatemperature,pressure,andspeedtocausedamagetothesurroundings.
Corrosive-materialsthatdestroyothermaterialsbychemicalreaction.Whenincontactwithhumantissues,thesesubstancesmaycauseburnsanddestroytissue.
Infectious-substancesthatcontainviablemicroorganismsandtheirtoxins,capableofcausingdisease.
Ch4.SafetyandSecuritySystems.
1.Whatactionsmighthelpreduceemployeeinjuries?
Somekeyelementsofsafetyprogramsthathavehelpedreduceemployeeinjuriesinclude:
a.Composingandcommunicatingtoallemployeesawrittenpolicyrelatingtheorganization`scommitmenttosafetyandwhatitexpectsofitsemployees.
b.Solicitingandusingtheinputoflineemployeesonsafetymatters.
c.Conductingregularsafetyinspectionsoftheproperty.
d.Settingrealisticgoalsforaccidentreduction,closelymonitoringprogress,andrewardingreductions.
e.Requiringaccountabilityforaccidentreduction.
f.Offeringamodifiedortransitionaldutyprogramtoreturninjuredemployeestoworksooner.
g.Creatingaheightenedsenseofsafetyawarenessthroughsigns,contests,rewards,andhealthfairs.
h.Training,retrainingandmoretraining.
i.Establishingspecificsafety-orientedbehavioursasaperformanceconsiderationformanagement.
2.Whatstepscanbetakentoreducethechancethatguestsandemployeeswillinjurethemselvesintheguestbathroom?
a.Setguest-usewatertemperaturesnohigherthan120℉(49℃)atthesourceand110℉(43℃)atthetap.
b.Separatehotelwatersystemssupplyingcommercialfacilities,guestroomsandlockerroomsfromthosesupplyingkitchensandlaundries.
c.Installbathandshowervalvesthatprovidepressureandtemperaturecompensation.Thesevalvesmaintainapresetmixofhotandcoldwaterandautomaticallyadjusttosystemchanges.
3.Whatareadvantagesofusingelectroniclocks?
Arethereanydisadvantages?
Ifamasterkeyislost,thecostlyreplacementofalllocksisnotnecessary,sincethecentralcomputerandindividualunitscanbereprogrammed.Inaddition,thecostofmostkeysusedinelectroniclocksystemsismuchlessthanthatofmechanicallocks.
Electroniclockshavegreatlyimprovedguestroomsecurity.
4.Whatarethe“fiveR`s”ofkeycontrol?
Whatroledoeskeycontrolplayinahotel`ssecurityefforts?
Whatproblemscanarisewhenkeycontrolislax?
Centraltosecurityforhotelsiskeycontrol.Keycontrolforlockingsystemsiscriticaltoestablishingandmaintainingsecurityatthefacility.Whethermechanicalorelectroniclocksareused,theneedforkeycontrolisessentiallythesame.Mechanicalsystemsrelymoreoncontinuousmanagementinvolvement,whileelectronicsystemsembodyalargeamountofkeycontrolwithinthesystemitself.
Oneapproachtothetopicistoremember“thefiveR`sofkeycontrol”:
Rationale
Records
Retrieval
Rotation
Replacement
5.Howdophysicalfacilitiesandmanagerialpracticescombinetocreateahighlevelofsecurity?
Howcanfacilitydesignhelptopreventcrime?
Ahotelthatmaintainsahighlevelofsecuritydoessothroughamixoffacilitydesignandmanagerialpractices.Physicalfacilitiesdesignedwithsecurityinmindhelprestricthotelaccesstoguestsonly.Theyaredesignedtoinhibitforcedentry,toallowsupervisionofentrancesandexits,andtoprovideadequatelighting.Managerialpracticesthatincreasesecurityrangefrominstitutingprocedurestoensureguestprivacy,tokeepingadequaterecordstosupportsecurity-relatedneeds,andtoadheringtoproceduresthatenhancethesecurityoftheproperty.
Toreducethepotentialforsecurityproblemsathotels,severaldesignandoperationalfeaturesshouldbeconsidered.Theseinclude:
Installingelectroniclocks,probideingguestswithinformationaboutpropertysecurityandsafebehaviorsforguests,equippingguestswithphonestoenablegueststomakeemergencycalls,installingguestroomdoorsthatself-closeandlockautomatically,installingdeadboltlocksonbothsidesoftheconnectingdoors,ensuringthatoperableguestroomwindowsandslidingglassdoorshaveameansofbeinglocked.
Ch5.WaterandWastewaterSystem
1.Whenisusingadeductmeteragoodidea?
Whatshouldyouknowbeforeinstallingadeductmeter?
Thehighcostofdisposalhighlightsthepotentialbenefitofusingadeductmeteronthewatersupplytocoolingtowers,irrigation,and(toalesserextent)theswimmingpool,whichtogethercanconstitute50percentormoreofafacility`stotalwaterusage(althoughabout20percentismoretypical).
2.Howdoestheorganizationofplumbingrisersaffectmaintenanceneeds?
Thebuildingwatersystemsareusuallydesignedtogrouproomstogethervertically,particularlyinhigh-risedesigns.Inaddition,whetherhigh-riseorlow-rise,buildingsareusuallydesignedtohavetheguestbathroomsback-to-back.Thesetwodesignfeaturesresultinagroupingofroomsinsetsoftwobyfloorandverticallywithintheguestroomblocksforthesupplyofpotablewaterandremovalofwaste.Thisgroupingintoplumbingrises,astheyareknown,hasmaintenanceimplications.Itwillsometimesbenecessarytoshutdowngroupsofroomsaboveandbelowalocationwithawatersystemprobleminordertoperformneededmaintenance.
3.Whatisthemostimportantwaterqualityconcern?
Whatareseveralsecondaryqualityconcerns?
Themostimportantconcernisclearlyrelatedtoportability-thatis,suitabilityfordrinking.Itinvolvesexaminingavarietyofcriteria,includingthepresenceinthewaterofbacteria,nitrates,tracemetals,andorganicchemicals.Otherwaterqualityconcernsnotdirectlyrelatedtoportabilityincludecolor,odor,taste,clearness,mineralcontent,andacidity/alkalinityandlegionnaires`disease.
4.WhatisLegionnaires`Disease?
Whatstepsshouldbetakentohelpavoidanoutbreakofthisdisease?
Itcalledlegionellapneumophila.Firstdiagnosedin1976attheBellevue-StratfordHotelinPhiladelphia,thispotentiallydeadlydiseasehassincebeenencounte
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