Western Etiquette contentsWord下载.docx
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Western Etiquette contentsWord下载.docx
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✓Speakclearlyandslowly.
✓Prepareyourintroduction
✓Shakehandafterintroducingyourself.
4.Introduceotherpeople:
Saythenameofthelessimportantpersonfirst.Itisanhonourtoknowothers’statusfirst.
5.Whattosayafteryouareintroduced?
✓‘Howdoyoudo?
’
✓‘Pleasedtomeetyou.’
✓‘Nicemeetingyou.’
6.Handshakes:
higher-rankingpersonshouldextendhisorherhandfirst.
7.Shakinghandswithmorepeople
✓Basicorder:
fromtheeldertotheyounger,fromthehigher-rankedtolower-ranked,fromladiestogentlemen,fromteacherstostudents...
✓Asavisitortosomebody’shouse:
reachouthandsfirsttothehosttoexpressthankfulnessonthewayoff
✓Asahostofthehouse:
reachouthandsfirsttotheguesttowelcomehis/hervisit.
8.Otherbodylanguageswhileshakinghands
✓Speak:
‘Gladtoseeyou’,‘makeyourselfathome’,‘Welcometoourparty’
✓Smile:
warmly,seriously(lookatpeople’seyes)
✓Standup:
Evenifyoucan’t,youmustshowyouwantto.
9.SomeDon’tsinhands-shaking
✓Don’tshakehandswithyourgloveson,exceptladieswiththindressgloves
✓Don’tshakehandscrossly.
10.Kissing:
Waitingtoseeyourfriends’action,butgenerallytouchcheeksandkisstheair.
11.Howtoprepareforyourpersonalinformationcard?
✓Keepthemhandy.
✓Updateyourinformationregularly
✓Exchangecardswithtwohands(inmostplaces),butrighthandonlyintheMiddleEast.
✓Acceptingotherpeople’scardswithtwohands,readit(silently)andacknowledgeit.
12.Howtoacceptandacknowledgeacard?
✓Standup
✓Expressingthankfulness(‘thankyou’,‘nicetoseeyou’…)
✓Readthecard(trytoremembertheperson’sname,title,job)
✓Putitaway(intoyourcardbox,walletorpurse)
13.Howtorequireacard?
Principle:
thelower-rankedgivetheircardsto
thehigher-ranked
Methods:
exchangewithone’sowncard
requirestraightly
requestingfurthercontacts
…
14.Orderofgivingcards
✓Fromthehigher-rankedtothelower-ranked
✓Fromneartofar
✓Clockwise
15.Makingsmalltalk:
16.Conversationsaroundtheworld.
✓Speakslower,notlouder.
✓Avoididioms,jargonandbuzzwords.
✓Avoidtoomanyjokesorhumor.
✓Learnafewwordsinotherlanguages.
✓Uselastnameswithtitles.
17.Culturaldifferences
Eyecontact.Space.Gestures.
ChapterTwoProfessionalAppearanceandDressCode
1.Hierarchyofclothing--‘Dressforsuccess’isnotjustaslogan
Professionalappearance
Socialappearance:
trendy,unique,characteristic
casualappearance:
naturalandeasy
2.(professionalappearance)
Mostprofessionallook—abusinesssuitformen;
askirtsuitforwomen
Fairlyprofessional—sportjacketandtrousersformen;
pantsuitsforwomen;
adresswithajacket,mix-and-matchslacks,skirts,blousesandjackets,anddresseswithoutjackets
3.(BusinessCasual)
Tailoredjackets(menandwomen)
Tailored,well-fittingslacks
Silk,cotton,ormicrofiberT-shirtsorblouses
Basiccolors,solids,stripes,checks
Golfshirts
Khakis(trousersorskirts)
Closed-toeshoes
4.BusinessCasualisn’t
See-throughclothing
Strappysandals,particularlywithhighheels
Shortsorcut-offjeansorjeanswithholes
Thigh-highbootswithminiskirts
Halterortanktops
Sweats
T-shirtswithoffensivestatements
Scrunchiesorbananaclipsforhair
5.FACSmethod
A.Fit–Doyourclothesfitproperly?
Ifitistootightortoobig,itisn’tgoingtolookgood.Professionalattireshouldnotbetoocolorful,orfloral,orbright,orsmall,ortransparent,ortight.
B.Accessories–Areyouraccessoriestoobig,toobold,ortoobright.Accessoriesshouldbegood-qualityitemsthataddtoyouroutfitwithoutoverpoweringit.Ifyouweartoomanyoriftheyaretoostrong,peoplemaypaymoreattentiontothemthantoyou.
C.Color–Dark,brown,darkgrey…Darkercolorsusuallyconveymoreauthoritythanlighterones.Brightcolorsmay‘shout’.
D.Style–Trendyclothescouldtakeattentionawayfromyou.‘Yourclothesspeaksoloudly,Ican’thearyou.’Classic,conservativeclothingwearsbetter,lastslonger,anddoesn’tgooutofstyleasquickly.
6.Threeprinciplesofwearingwesternsuits:
Threecolors(forbothmenandwomen):
Top,trousers,shirt,(tie),socks(orstockings),shoesshouldbewithinthreecolors.
ThreeOnes(formen):
shoes,leatherbeltandsuitcaseshouldbeinonecolor
Threemistakes(formen):
tradetagofsuitsnotremoved;
usingtieclips;
suitswithwhiteornylonsocks
7.Wearingaccessories:
✓Wearing3setsatmost,2piecesatmostforeveryset.
✓Samequality,somecolor.
✓Adjusttocustoms(e.g.wearingrings)
✓Matchwell.(followthetraditionunlessyouareBillGates)
8.Basicprinciplesofprofessionalappearance:
Neat
Natural
Interactive
9..Hair
✓Getagoodhaircut.
✓Nowildspikes(穗状)oroutlandishcolors.
✓Nolong,flowingmanes(长头发).(Womenwithhairbelowthecollarboneshouldputitback,putitup,orcutitofftoavoidbeingtoonaiveordistracting)
10.Bodysmell
Toavoidanyirritatingbodysmell,professionalpeoplecanusecologneorperfumesparingly,butnottoomuch.
11.Cosmetics
✓Informaloccasions,makeupcanmakepeopleappeartobeincontrol,inrespectandingoodpreparation.
✓Groomingyourselfinpublicisnotokay.Doitintheprivacyofyourownhome,arestroom,oryouroffice(withyourdoorclosedorlocked).Thisappliestonailpolish,lipstick,trimorfileyournails,removingfoodinyourteethorshaving.
12.Facialexpressions
✓Eyecontact:
lookatpeopleontheirface,evenintheireyestoshowsincerity.Ina10-minuteconversation,eyecontactshouldlastfor3or4minutes.
interactively
13.Mannersandbehaviors
✓Stand:
youcanstandtallnomatteryourheight.Donotcurveyourbackandpullyourshouldersin.Standwithyourbackandshouldersstraight.Youfeetshouldusuallybe4to6inches.
✓Sit
✓Getinto/outofacar
✓Pickingup
14.Thesefollowinggesturesshouldbeavoided:
✓Nervousgestures:
noplayingwithpensorpaperclips,tappingfingernailsontables,drillingwithyourfeet,bitingourlip,orwringingyourhands.
✓Offensivegestures:
pointingyourfingersorpoundingthetable
✓Arrogantgestures:
snappingyourfingersorlacingyourhandsbehindyourheaddistancesyoufrompeople
Chapter3Tele-CommunicationsEtiquette
1.Generaltelephoneetiquette
1.1Donotmultitask.
Donottalkonthephoneandwriteanemailorconductanyotherbusinessatthesametime,becausepeoplewillgetimpatientwhilewaitingforyourresponsesonthephone.
1.2NocellYell.
Remindyourselftospeakinaquiet,conversationvoiceandloweryourchinsoyourmouthisfacingdown.Thevolumecarrieslessthatway.
1.3Donotanswerthephoneinfrontofothers.
Answeringthecellphonewhileothersarepresentissimplyrude.Thepersonisignoringtheotheronepresent.
1.4Donotdiscussprivateorconfidentialbusinessinpublicplaces.
1.5Selectappropriateringtonesorputitonvibrate.
Donotletaringingphonedisturbother.Keepitsimple,makeitsomethingyoucaneasilyidentifyandsetthevolumetoanaudiblebutnotblaringlevel.
1.6Don’tberudetoamobilephoneabuser.
Youcanpolitelyasksomeonetolowerhisorhervoiceorputhisorherphoneonvibrate.Usethewordpleaseandexplainthereasonforyourrequest.Putyourrequestintheformofaquestion–‘Couldyoupleaseloweryourvoice?
Wecanhearyourwholeconversation.’It’sagentlerwaytoassertyourself.
2.Whenplacingacall
✓Identifyyourselfimmediately.
✓Addressthepersonyouspeakto:
Ifyouareunsurewhethertouseaperson’sfirstnameorlastname,usethelastname.
3.Whenansweringthephone:
✓Letitringatleastoncebeforeansweringit.
✓Ifyoupickthephoneupmid-ring,youmaymakeyourcalleruncomfortable.Peopleexpectthephonerings.
4.Whentakingamessage:
Whentakingamessageforsomeoneelse,besureyougetthefollowinginformationrecorded:
✓Thecaller’snameandcompany/department
✓Dateandtimeofthecall
✓Completetelephonenumber
✓Briefexplanationforcall.
5.UsingVoicemail
✓Stateyournameandphonenumber.
✓Besttimeforthereceivertoreturnthecall.
✓Briefsummeryofthereasonforcalling.
✓Asatelephoneowner,checkyourmessagesregularly.
6.Generalprinciplesinusingemail:
✓Nooffensiveorsexistcommunication.
✓Donotpullupinappropriatewebsites.
✓Donotsayanythingyouwouldn’tsaytotheperson’sface.Ifyoudon’twantitknown,don’tsendit.
✓Takeabreathwhensendinganemailinanger.
✓Don’t’useemailtosolvecomplexissues.
7.Theformationofanemail:
7.1Thesubjectline.(Alwaysuseatargetedsubjectlinethatconveysthewholemessage.)
Withsomanyemailseachday,manypeopleonlyopenmessagesthatseemtoapplytothemandskipthosethatdon’t.Agoodsubjectlinecanbemoreeffective.
7.2Thesalutation.
✓Internalemail:
nosalutationneeded,butyoumightwanttoaddsomethinglike:
‘Hi’,‘Sally’,or‘Hi,Sal
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