2OralEnglish问答Word文档格式.docx
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2OralEnglish问答Word文档格式.docx
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Theywillcheckthepassengers’numberineachclassandwillcheckthelifevest,oxygenmaskandcabinequipment.Theywillcheckalldocumentsnecessaryfortheflightandputeverythingintotherightposition.
UNITTHREE
1.Apassenger’sseatnumberis4A,howcanyouhelphimfindhisseat?
2.Whenpassengersareboarding,oneofthemisblockingthewayinthecabin,whatdoyousaytohim?
Couldyoupleasestepasideandallowtheotherpassengerstogothrough?
(Andifyouhaveanytroubleinfindingyourseatorstowingyourbaggage,pleasefeelfreetocallmeandIwilltrymybesttohelpyou.)
3.Willpassengersbeabletochangeseatsfreelyduringtheflight?
No.Wemustbalancetheplanewhenittakesoff.Aftertake-off,thepassengerscantakeanyemptyseattheylike.
4.Whenapassengerwantstoupgrade,whatwouldyousay?
Youcanupgradetothefirstclassifyouwouldliketopaytheextrafare.
或I’msorry,sir.I’mafraidyoucan’tupgradetothefirstclass.(wecan’tmanagetheupgradeproceduresonthisflight.)Itisfulltoday.
UNITFOUR
1.
Nevermind.Wouldyoumindmestowingitsomewhereelse?
I’llkeepitsecureforyou.
2.Whenapassengerwantstoputbaggageinthegalley,whatwouldyousay?
Sorry,sir.We’llbeworkingtherepreparingthemeal.Ihopeyoudon’tmind.I’llputitsomewhereelse.
3.Apassengerdoesn’tknowwheretoputhiscoat.Howdoyouhelphim?
4.Apassengerwithababywantsacot(摇篮),buttherearenocotsontheplane.Whatwouldyousay?
Sorry,wehavenocotsonboard.Butwemayhavesomeemptyseats.Ifthathappens,I’llremoveanarmrestsoyourbabycanliethere.
5.Ifapassengerputhisbagneartheemergencyexit,whatwouldyousaytohim?
UNITFIVE
1.Apassengerwithababydoesn’tknowhowtofastenherseatbelt.Whatwouldyousaytohelpher?
2.Apassengerreclineshisseatbackassoonashegetsonboard.Buthedoesnotknowhowtoreturnittotheuprightpositionbeforetake-off.Howdoyouhelphim?
3.Theplaneisgoingtotakeoff.Butapassengerwantstogotothelavatory.Whatwouldyousaytohim?
Sorry,theplaneisabouttotakeoff.Youmustremaininyourseatwithyourseatbeltfastened.Youwillhavetowaituntilwereachourcruisingaltitude.
4.Apassengerissmokinginthecabin.Howdoyoustophim?
Excuseme,sir.Pleaseputoutyourcigaretteimmediately.Becausetheairline’sregulationsforbidsmokingonallflights(smokingisnotpermittedinthecabin).Aftertake-off,wecanofferyousomechewinggum.
5.Apassengerisusinghismobilephonebeforetake-off.Howdoyoustophim?
Excuseme,sir.Wouldyoupleaseturnoffyourmobilephone?
Youarenotallowedtouseelectricalequipmentonboard.Itmightinterferewithournavigationsystem.
UNITSIX
1.Howdothecabinattendantstellthepassengerswhatdrinksareavailable?
Wehavetea,coffee,Cola,Sprite,fruitjuiceandmineralwater.Whichwouldyouprefer?
2.ApassengerwantsabottleofBlackLabelthathasrunoutofstockontheflight.Whatdoyousaytothepassenger?
Sorry,sir.Wedon’thaveBlackLabelonboard.Wouldyoulikesomethingelse?
3.
Sorry,sir.Idon’tknowhowthathappened.I’llgetyouonerightaway.Withlemonormilk?
4.
Sorry,sir.Youweresleepingwhilewewereserving.Ididn’twanttodisturbyou.Nowwhatwouldyouliketodrink?
UNITSEVEN
1.Generally,whatisthemaindish(course)onboard?
Roastbeef,chicken,fishandsteak.
2.Apassengerwantssomemorechicken,butactuallythereisnomorechickenleftinthegalley.Whatwouldyousay?
Sorry,sir.I’mafraidwehavenomorechickenleft.Wouldyoulikesomethingelse?
3.Whenpassengersareofferedmealsonboard,besidesthemaindish,whatelsecantheybeserved?
Beverages,salad,dessertandsnack.
4.Ifacabinattendantwantstopassthetraytothepassengersbythewindow,whoareoutofherreach,whatshouldshedo?
Excuseme,sir,butcouldyoupassthetraytothepassengerbythewindow?
5.What’sthedifferencebetweenthemealserviceofFirstClassandEconomy?
TheserviceinFirstClassissimilartothatinafinerestaurant,withmanydifferentcoursesandwines.IntheEconomyClass,theprocedureandthecoursearemuchsimpler.
UNITEIGHT
1.Apassengerisavegetarian.Heasks:
“Doyouhaveavegetarianmealforme?
”
Justamomentplease.Iwillcheckinthegalley.Wecanofferyouavegetarianmeal.Wehavespicedvegetablestewwithrice,vegetablesoup,fruitorasweet.Whichwouldyoulike?
2.Amotheraskedacabinattendant:
“Mybabyisnotusedtothefoodontheplane.Doyouhaveanythingelseforhim?
”Whatwouldyousay?
Sorrytohearthat.Wecanofferhimsomesoftcakeandmilk.Andwecancooksomehotcongeeifhedoesn’tmindwaitingafewminutes.(Yes,wehavemilkandcongee.Whichwouldyoulike?
)
3.Whenarepassengersservedmealsonboard?
15minutesaftertakingoff.
4.Ifitisashortflight,whatcanpassengersbeserved?
Weonlyservebeverages/drinksandrefreshments/dessert.
5.Whenapassengerisn’tsatisfiedwiththefoodservedinthemenu,whatwouldyousay?
I’msorrytohearthat.Wouldyoulikesomefreshfruitsorvegetablesinstead?
UnitNine
1.Apassengerwantstoreadsomething.Whatdoyousay?
Wehavein-flightmagazinesandsomelocalnewspapers(someEnglishnewspapers).Whichwouldyouprefer?
2.Howdoyouintroducethein-flightentertainmenttopassengers?
Youcanreadsomething.Wehavein-flightmagazinesandsomelocalnewspapers(someEnglishnewspapers).Youcanenjoysomemusic,suchaspopmusic,classicalmusic,folksongsandlightclassics.Youcanalsowatchsomemovies.
3.Whenpassengersdon’tknowhowtousetheheadsets,howdoyouinstructthem?
Letmeshowyou.Firstputtheplugsintoyourears.Thenputthejackintothisholeatyourarmrest.Afterthatpressthisbuttontoselectthechannel.
4.Whatdoyouoftenprovideforchildrenonboard?
Wehaveamenitykitsforchildrenthatcontainastory-book,crayonsandsoforth.
UnitTen
1.WhenapassengerwouldliketobuyabottleofBlackLabelbutithasbeensoldout.Howdoyouexplaintothepassenger?
Sorry,sir.Wehavesoldout.(Wecanonlycarryalimitedstockofeachitemandthisonehasbeenverypopulartoday.)Wouldlikesomethingelse?
2.Whenapassengerwantstobuytoomanyduty-freecigarettesonboard,whatadvicedoyougive?
AsfarasIknow,visitors(You)areallowed200cigarettesor50cigarsatmost.
3.Whenapassengerwantstobuytoomanyduty-freealcoholicdrinksonboard,whatadvicedoyougive?
AsfarasIknow,visitors(You)areallowed2bottlesofalcoholicdrinksatmost.
4.WhenapassengerplanstobuysomethingtypicallyChinesesuchascloisonné
(景泰蓝),oraTangHorse,whichyoudon’tcarryonboard,whatdoyousaytohim?
Sorry,sir.Wedon’tcarrythoseitems(becausetheyarefragilearticles).Wouldyouliketohavealookatoursilktiesorsilkhandkerchiefs?
5.ApassengerwantstopayinEurotravelers’checksfortheduty-freeitems,butyoudon’tacceptthem.Whatdoyousay?
I’mterriblysorry,sir.Weregretthatwedon’tacceptthatkindoftraveler’schecks.Youcanpayincashorcreditcard.
6.Whenapassengerasksyoutogivehimadiscount,whatdoyousay?
I’msorry.Ican’tgiveyouanydiscount.Alltheitemswesellonboardaremarkedprices.
UnitEleven
1.Theplaneisdelayedbecauseofbadweatherattheairport.Thedelaywillbe15minutes.Pleaseexplainthesituationtothepassengers.
I’msorrytotellyouthattheweatherconditionsareunfavorable.Ourplanewillbedelayedfor15minutes.
2.Theplanewillbedelayedbecauseseveralpassengerswhohavecheckedinarelateinarriving.Pleasegivethereasonforthedelay.
3.Makeanannouncementabouttheweatherconditionatyoubasecity.
Ladiesandgentlemen:
We’llbelandingatBeijingairport.Theweatherforecastsaysitwas3degreesbelowzero.Andit’sgoingtosnowtonight.WehopeyouhaveanicestayinBeijing.
Thankyou!
4.Saysomethingaboutthepassengerserviceunitsystem.
Aboveyourheadisthepassengerserviceunitsystem.Itincludesthecallbutton,readinglightandairflowsystem.
5.Apassengerasks:
“Theairflowisblowingrightonme.HowcanIadjustit?
”whatdoyousay?
Youjustturnthistowhicheverdirectionyoulike,oryoucanshutitoffbyturningittightlytotheright.
6.Whenpassengersdon’tknowhowtousetheairflowsystem,howdoyouinstructthem?
Youmayregulate/adjusttheairflowsystemtogetmorefreshairbyturningthisknobtotheleft.Andyoucanturnthistowhicheverdirectionyoulike,oryoucanshutitoffbyturningittightlytotheright.
UnitTwelve
1.OnaninternationalflightfromNewYorktoBeijing,howdoyoutellpassengerstoadjusttheirwatches?
NewYorkis12hoursbehindBeijing.That’shalfadaybehind.Soyoucanputyourwatch12hoursforwardforBeijing.
2.Whenapassengersays:
“Ihavelostoneofmybagsintheterminalbuilding.Canyouhelptogetitback?
”Whatdoyousay?
Don’tworryaboutit.Pleasegiveusyourname,homeaddressandadescriptionofyourhandbag.Ourgroundst
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