Key to Unit 3 秘书英语高职高专 王毅主编Word格式.docx
- 文档编号:16259484
- 上传时间:2022-11-22
- 格式:DOCX
- 页数:13
- 大小:26.05KB
Key to Unit 3 秘书英语高职高专 王毅主编Word格式.docx
《Key to Unit 3 秘书英语高职高专 王毅主编Word格式.docx》由会员分享,可在线阅读,更多相关《Key to Unit 3 秘书英语高职高专 王毅主编Word格式.docx(13页珍藏版)》请在冰豆网上搜索。
B:
Yes,IwouldliketoseeMr.LingYunplease.
Doyouhaveanappointment?
No.I’mafraidIhaven’t.I’mfromWilsonMotors,andI’vecometoseeMr.Lingtodiscusssalesofournewmodel.
5.
请问,您的名字是…?
福斯特,约翰•福斯特,来自威尔森汽车公司。
福斯特先生,请您坐一会,让我看看凌云先生有空没有。
谢谢。
(通过分机,对凌云先生说)我这里有一位威尔森汽车公司的福斯特先生想要见您。
谢谢。
(对福斯特先生说)凌云先生五分钟后就下来见您,福斯特先生。
那边的桌子上有一些杂志,您如果愿意可以看一看。
谢谢您。
Section2BeingCourteousandEfficient
1.Receiving,2.routine,3.rise,4.knowledge,5.attention,6.Directly,7.available,8.instead,9.reception10.accompanies,11.gesture,12.impression,13.arrive,14.announces,15.comfortable,16.apologize
1.becreated,isdecorated,waiting,relax,informed,iskept,having,is
3.
秘书应该知道怎样接待没有预约的来访者,使他们觉得自己是受欢迎的。
在引见他们之前,先询问他们来访的目的。
如果老板当时无法接见他们,有礼貌地请来访者等候一会儿,或者预约改日再见。
5.
1.a,a,2.a,a,the3.the,a,the,an4.the,the5.the,the,the
Section3GettingSomeKnowledgeofEnglishLetters
(2)
I
1.styles2.effective3.further4.Clarity5.clearly6.clearness7.completeness8.Conciseness9.short10.paragraphing11.specifically12.concreteness13.correctness14.punctuation15.courtesy16.consideration17.customers18.considerate19.Punctuating20.b-u-s-i-n-e-s-s
III.
2
DearMs.White,
IhavereceivedyourletterofDecember10th,invitingustoyourlastfashionshow.IdowishMr.WangBing,ourExportManager,couldattendyourshowinShanghai.Butit’sapitythatMr.WangisnowinNewYorkonabusinesstrip,sohewillbeunabletoacceptyourinvitationtothefashionshowonDecember20th.
Sincerely,
Ms.ZhangYi
ExecutiveSecretary
3.
DearMr.Ling
OurExportManager,Mr.JohnsisvisitingtheFarEastCompanynextmonthandplanstobeinBeijingonJanuary3rd.HewouldverymuchliketomeetyourSalesManageronthemorningof6thor7th,andhewonderswhetheroneofthosedayswouldbeconvenient.AsMr.Johnsisleavingforhistripverysoon,weshouldbemostgratefultohaveyourreplyassoonaspossible.
YoursSincerely,
DorisWhite
Section4GettingSomeKnowledgeofBusinessEtiquette
(2)
1.important2.office3.business4.informal5.helpful6.help7.body8.own9.take10.ideas11.under12.accept
1.
1)Thesecretaryshouldviewclothingasauniformthatfitstheimageoftheofficeandthusadvancesthesecretary’scareergoalsalongwiththepurposeoftheoffice.
2)Ifthereisnodeclareddresscode,cluesaboutformalityshouldbetakenfromtheotheremployeesintheoffice.
3)Thesecretarywhowishestobenoticedandmovedaheadwillwearclothingthatisjustashademoreformalandmoreprofessional.
3.
1)are2)arerequired3)fits4)betaken5)benoticed6)look,feel7)concentrating
4.1)as2)as,with,of3)in
2)Usedress,hairstyleandsoforthtoconveyconfidenceandprofessionalism.
3)Givesincerecompliments.
4)Bewillingtoexchangeideasandlearnfromothers.
5)Learnhowtoworkeffectivelyunderpressure.
Tapescripts
Unit3HowDoesaSecretaryReceiveVisitors?
Dialogue1
Goodmorning,Sir.
Goodmorning,Miss.IsthisMr.LingYun’soffice?
Yes,itis.MayIhelpyou?
I’dliketoseeMr.LingYun,please.I’mTimSmithofNeville.
I’msorry,butMr.LingYunisoutoftownrightnow.
Whendoyouexpecthimback?
Heiscomingbackthedayaftertomorrowmorning.Wouldyouliketoleaveamessage?
Yes,please.Wouldyoutellhimtoringmeassoonashe’sback?
Thisisquiteurgent.
Allright,sir.MayIhaveyournameagain?
Yes,Smith,S-M-I-T-H,Timsmith.
Wouldyougivemeyourbusinesscardplease?
OK.Hereyouare.
Thankyou,Mr.Smith,I’lltellhimtocallyoubackassoonashecan.
Thankyou,goodbye!
Goodbye,Mr.Smith.
Dialogue2
Goodafternoon,Ms.ZhangYi.I’dliketoseeMr.LingYunforafewminutes,ifIcould.
Nicetoseeyou,Mr.Li.Letmeseeifheisavailable.Wouldyouwaitjustamoment,please?
(ToMr.LingYunonhisextension)Mr.LingYun,Mr.Liishereandwouldliketoseeyouforafewmoments.
C:
I’mbusyrightnow.Wouldyoufindoutwhathewantstoseemeabout?
Certainly,Mr.Ling.(ToMr.Li)Mr.Lingisoccupiedatthemomentandwantstoknowifyourbusinessisurgent.
Well,I’vefoundaprobleminthecontractheaskedmetoexamineyesterday.Hetoldmethatitwasanurgentmatter.
Isee.Letmeaskhimagain.Wouldyoupleasehaveaseatandwaitforamoment?
Thankyou.(ToMr.LingYunonhisextension)Mr.Ling,Mr.Lisaidthathehadfoundaprobleminthecontractyouaskedhimtolookatyesterday.
Isee.Well,thatisimportant.Askhimtocomein.
Allright,Mr.Ling.(Tothevisitor)Pleasegorightin.
Thankyou.
Dialogue3
Goodafternoon.CanIhelpyou?
Yes,IhaveanappointmentwithMr.LingYun.
AreyouMr.LarryWizel?
Yes,that’sright.
I’mafraidMr.LingYunisengagedatthemoment.Wouldyoumindwaitingforawhile?
Well…Howlongwillthatbe?
Abouthalfanhour.
Oh,that’stoolong.Iwillhavealunchwithoneofmyclientsat11:
30.
CantheAssistantManagerdealwithit?
No.IgotintouchwithMr.LingYunmyselfonthetelephoneyesterdayanddiscusseddetailswithhim.Idoubtifanyoneelsewouldknowaboutthematter.
Perhapsyouwouldliketomakeanappointmentforsomeothertime?
Yes,butI’llleavemycardjustincasehehaslosttheoneIgavehimlasttime.
Thankyou,Mr.Wizel.I’msorryabouttheconfusion.
That’sallright.Thankyou.Goodbye.
Dialogue4
Goodmorning.MynameisTomRay,andI’mfromJohnson’sPharmaceuticals.IhaveanappointmentwithMr.LingYun.
Yes,Mr.LingYunisexpectingyou,Mr.Ray.Ifyou’dliketotakeaseat,I’lllethimknowyou’rehere.(ThesecretarythendialsMr.LingYun’sextensionnumber.)Mr.RayofJohnson’sPharmaceuticalsisheretoseeyou.ShallIshowhimin?
Thankyou.(tovisitor)Mr.LingYunwillcomedowntoseeyourightaway,Mr.Ray.
Thankyouverymuch.
Receivingvisitorsandguestsisasecretary’sdailyroutineintheoffice.Asasecretary,yourepresentyourcompany,andyoushouldtrytomakeagoodimpressiononvisitorswhenyougreetthem.Asecretaryshouldalwaysrisetogreetavisitorandbefriendlyandhelpful.Asecretaryshouldhaveagoodknowledgeofthestructureoftheorganizationanditsstaff.Whentalkingwiththevisitor,asecretaryshouldpayattentionandlistentothevisitorcarefully.
Mostimportantly,asecretaryshouldfindoutifthevisitorhasanappointmentornot.Ifthevisitorhasanappointment,asecretaryneedstochecktheappointmentbookfirst.Ifthevisitordoesnothaveanappointment,findoutthereasonforhisvisitandthepersonhewantstosee.Findoutimmediatelyifthepersonthevisitorwishestoseeisavailableandwhetherhewillreceivethevisitorwithoutanappointment.Ifthepersoncannotseethevisitorwithoutanappointment,suggestanotherpersonthevisitormaysee,ormakeafurtherappointment.
Ifthevisitorisanimportantcustomer,thebosswillcomedowntothereceptionroomtogreetthevisitor.Sometimesthesecretaryescortsoraccompaniesthevisitortotheboss’soffice.
Usingthevisitor’snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthecompanyororganization.Whenthesecretaryandthevisitorarriveattheboss’soffice,thesecretaryannouncesthevisitor’sname,titleandposition,andintroducesthebosstohimifthisistheirfirsttimemeeting.
Ifthevisitorwishestoleaveamessage,writeitdownimmediatelyandmakesureitreachestherightpersonassoonaspossible.Ifthevisitormustwaitfortheboss,seethathehasacomfortablechairandsomereadingmaterials.Asecretaryshouldnotforceconversationuponthevisitorunlessheseemswillingtotalkwhileheiswaiting.
Whenavisitorcannotbesatisfied,thesecretaryshouldapologizeandmakesomesuggestionforanalternativemeeting.Ifameetingisimpossible,thesecretaryshouldexpressregretandexplain,withcareandtact,whathashappened,sothatthevisitorwon’tgethurt.
Asecretaryshouldkeeparecordwhichincludesdates,times,namesandtheorganizationthevisitorworksfor.Asecretarycanthenturntothisforreferenceifthereisarequestforrelevantinformation.Anexampleofthisisasfollows:
VisitorRegistrationChart
Date
NameofVisitor
Firm
TimeofArrival
Referredto
TimeofDeparture
Remarks
Sept22
P.LJones
P&
GCo.
9:
30
R.Dunne
10:
15
Appointment
July12,9:
TomRay
JunenCo.
25
MaggieKulaien
11:
00
Seen
M.Elaine
JohnWilsonandSons
13:
35
CharlesM.
14:
08
YvettePutnam
NYSteelExportLimited.
15:
06
16:
MessageleftforR.Dunne
Section3Get
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- Key to Unit 秘书英语高职高专 王毅主编 秘书 英语 高职 主编