中西跨文化交际课程情景案例分析Word格式文档下载.docx
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中西跨文化交际课程情景案例分析Word格式文档下载.docx
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byphone/bymail
2.
Prepareeverythingbeforethearrivalofguests
3.
Receivingguests:
openthedoor/expresswelcome/taketheirovercoats/introduceguests/offerthemdrinks/makethemcomfortable
4.
Servingfood:
setthetable/soupfirst/maincourse/desert
5.
Postdinneractivities:
chat/playmusic/offermoredrinks
6.
Seeingguestsoff:
thankthemforcoming/goodnight
Litz’seveningpartywasnotverysuccessful,becauseshewasupsetbyoneofherguests.HerewastheinitialconversationbetweenLitzandLin:
Litz:
(opensthedoor)Oh,Lin,howniceyoucouldcome!
Lin:
It’snotdifficulttofindyourhouse.
Comeonin.
(comesin)
CanItakeyourcoat?
No,thanks.
Ok,thiswayplease.
(takeoffhercoatandhangsit)
Analysis:
LitzwashurtbecauseLindidnotletherhanghercoat.Litz’sofferingtohangLin’scoatisoneofLitz’sways(it’sonLitz’sschema).OnLin’sside,shethoughtthatLitzwashersupervisorandthatitwasinappropriatetolethersupervisorhanghercoat.Herewehaveaninstanceofoneactionattachedwithdifferentculturalvalues.
Case2:
FindinganInterestedBuyer
GeorageHallwasinBeijingattendingatradefairandlookingforanopportunitytodobusinessinChina.HehadbeenverysuccessfulinhisbusinessdealingsintheUSandpridedhimselfonhisability“togetthingsmoving.”Hisfirstdaywasgoingwell.Helookedaroundatthedisplaysofsportingequipmenttogetsomeideaofwhomhemightapproach.Hewassurethathisproducts,tennisracketswithanunusualnewdesign,wouldarousesomeinterests.Ontheseconddayheapproachedthecompanywhichhefeltwouldbemostresponsivetohisproducts.Heintroducedhimselftothegeneral,aMr.Li.SincehehadreadthatChinesefindgettingdowntobusinessimmediatelytooabruptandrude,hebeganacasualconversation,eventuallyleadinguptothetopicofhisproductsandsuggestinghowMr.Li’scompanymightbenefitfromusingthem.GeorgethensuggestedthathecouldarrangetogettogetherwithMr.Liandprovidemorespecificsanddocumentationonhisproducts.
Mr.LirespondedinfairlygoodEnglish,”Thatwouldbeinteresting.”
KnowingthathehadonlyafewdaysleftinBeijing,Georgewantedtonaildownatime,”Whencanwemeet?
”askedGeorge.
“Ah.Thisweekisverybusy,”repliedMr.Li.
“Itsureis,”saidGeorge,”Howabout10o’clock?
Meetyouhere.”
“Tomorrowat10o’clock?
”askedMr.Lithoughtfully.
“Right,”saidGeorge,“I’llseeyouthen?
”
“Hmm,yes;
whydon’tyoucomebytomorrow,”wasthereply.
“OK,”respondedGeorge,”Itwasnicemeetingyou.”
Thenextdayat10o’clockheapproachedMr.Li’scompany’sexhibitonlytofindthatMr.LihadsomeimportantbusinessandwasnotabletomeetwithGeorge.HecalledbacklaterinthedayandwastoldthatMr.Liwasnotavailable.
英美人士做事情讲究守时。
而中国人不太重视这方面。
本案列中,李先生不仅没有准时接见预约的客户,甚至放了他“鸽子”。
Case3:
ProfessorLianghaswrittenabookonChinesecultureinChinese.HisbookisputondisplayinBeijingInternationalBookFair’96.ProfessorLiangwouldliketohavehisbooktranslatedintoEnglishandsubmittedtoThompsonPublishers.ProfessorLianghasaskedLiYan,whomhemeetsregularlyintheEnglishCorner,tohelphimtotalktoPeterAllright,aThompsonrepresentative.
Prof.Liang:
奥莱特先生,这是鄙人的拙作。
LiTan:
Mr.Allright,thisaclumsybookwrittenbyyourhumbleservant.
MrAllright:
No,no,no,you'
renotmyhumbleservant.WedonotpublishbooksinChinese.
LiYan(toProfessorLiang):
不,不,不,你不是我的仆人,我们不出中文书。
ProfessorLiang:
我要请李艳翻译成英文。
LiYan(toMr.Allright):
ProfessorLiangwillaskmetotranslateitintoEnglish.
Mr.Allright:
Mmthat’sinteresting.
Chineseauthorsalmostalwaysbelittletheirworksbydescribingthemasclumsywritings,andtheyusethesamedescriptionwhentheypresentthemtoChinesepublishers.Butthiswillbecounter—productiveinEnglish.Instead,authorsshouldpointoutthemeritsoftheirworksratherthan“clumsiness”.
Unit2CultureShock
Theory:
1.Cultureshockcanbedescribedasthefeelingofconfusionanddisorientationthatoneexperienceswhenfacedwithalargenumberofnewandunfamiliarpeopleandsituations.
2.Thereisadesireforindependenceandseparateness,foundinforeigners'
needsfortheirownprivacyandautonomy
3.Hospitalitymeansthecordialandgenerousreceptionofordispositiontowardguests.
4.Politenessreferstotheconsiderationforothers,tact,andobservanceofacceptedsocialusage.
5.Privacycouldbeunderstoodastherightofanindividualtoself-determinationastothedegreetowhichtheindividualiswillingtosharewithothersinformationabouthimself.
Jane,anAmericanteacherintheUS,hadjuststartedteachingEnglishtoagroupofJapanesestudents.Shewantedtogettoknowthestudentsmoreformally,sosheinvitedthemtoherhouseforparty.Thestudentsallarrivedtogetheratexactly8:
00p.m.Theyseemedtoenjoytheparty:
theydanced,sang,andatemostofthefood.Atabout10:
00p.m,oneofthestudentssaidtotheteacher,“Ithinkit’stimeformetoleave.Thankyouverymuchfortheparty.”Thenalltheotherstudentsgotuptogo,andallleftatthesametime.Janedecidedshewouldneverinvitethemagain!
在日本以及其他很多的亚洲国家里,年轻人通常成群结队的一起去参加一些社交聚会,然后一道离去。
在他们看来这是很正常不过的事。
然后Jane认为这是一种侮辱,因为他们在同一时间里一下子全部离开了。
在美国以及其他一些英语国家,晚上10点离开一个聚会相对来说是比较早的。
FourSecretariesandTheirJobs
FourclassmatesfromatopChineseuniversityalltookjobsassecretariesaftergraduation.Fiveyearslaterthefourformerclassmateshadareunionanddiscussedtheirjobs.
ChenQiandDaiYunbothworkasbilingualsecretariesforaFinnishcompanyinBeijing.ChenQiissecretarytotheFinngeneralmanger,andDaiYunissecretarytotheChineselocalmanger,apositiononlyslightlylowerthanthatoftheFinnmanger.
ZhangYingisfromapoliticallyprominentfamilyandwashiredasthesecretarytotheleaderofasmallgovernmentbureauinthecapitalcityofherhomeprovince.LuYanworksforastaterunenterpriseinthesamecitywhereshewashiredasthesecretarytothenewmanagerforinternationalmarketing.ThecompanyhasnevermarketeditsproductsabroadbeforesothisofficeandLuYan’spositionarenewtothecompany.
FiveyearslaterChenQiissatisfiedwithherjobwiththeFinnishcompanybutDaiYunisnot.TheFinnmanagerreceivesordersfromthecompany’shomeofficeinFinland,andhegivesorderstothosebelowhiminChina,includinghissecretaryChenQi.Hetellsherhowhewantshistimescheduledandshethenmakesappointmentsforhimaccordingtohisinstructions.ShetranslatesmemosandotherdocumentsandinterpretsfromChinesetoEnglishtoChinese.IfthemanagerdoesnotthinkChenQihasdoneherworkwell,hetellsherrightaway.Heisverydemanding,butChenQifeelsthatsheknowswhatherdutiesareandknowswhathermanagerexpects.Sheisconfidentthatsheisdoingagoodjob.
DaiYunoftendoesnothaveasmuchworktodoasChenQidoes,becauseherbossscheduleshisownappointmentsanddoesalotoftheofficepaperworkhimself.Whenheisoutoftownshehastimetostudyforthegraduateentranceexam.However,sheisnotsurewhetherornotsheisdoingagoodjob.Hermanagertellsherwhatsheisexpectedtodo,buthedoesthisdaybyday.Whenpeoplecallorcometotheofficetoseeherboss,shegreetstheminEnglishorChineseasnecessary.Shereceivestheirmemosandothermessagesaswellastheirquestionsandrequestsandpassesthemontohermanager.DaiYunthinksofherjobasdoingwhathermanagerwantshertodo.Shepayscloseattentiontohismoodsandbehavior,andsometimessheisabletoanticipatewhathewouldlikewithouthimtellingher.
Analysis:
许多中国人在外企工作,不同国家的外企领导有不同的工作作风和标准。
本案列中,戴云给不同的外国上司做秘书,在工作中出现由于不同的文化冲突而引起的各种工作以及沟通中的问题就很常见了。
Case3:
OnecoldwinterdayinaChinesecity,WangLinonhiswaytothelibrarymetanAmericanprofessorwhoknewverylittleaboutChina.Aftergreetinghim,Wangsaid:
“It’srathercold.You’dbetterputonmoreclothes.”Buttheprofessordidn’tappearhappyonhearingthis.
美国人以及大部分西方国家的人们不喜欢被告知要怎么做怎么做,他们比较喜欢独立,然而中国人则习惯关心别人,这个案例中王林的建议表达的就是一种对他人的关心,可是美国教授却不习惯这样的表达。
Case4:
Inagoodrestaurant,fourteenpeoplearegatheredtosaygoodbyetotheirprofessor,whoismovingtoanotheruniversity.
Steven:
MayIhaveyourattentionplease?
I’dliketocalluponBentosayafewwords.
Ben:
Thankyou,Steven.ProfessorShore,colleagues:
Tonightisoneofthoseparadoxes---it’sasadtimeandyetit’sahappytime.Sad,because.
Wearelosingoneofourbestprofessors;
happybecausewearepleasedtoseeProfessorShore
gaintherecognitionthatherichlydeserves.I’mnotsurewhowillbeabletocontrolusand
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