Overview of market trends in offshoringWord文件下载.docx
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EXECUTIVESUMMARYExperiencerevealsthatthepotentialfinancialimpactofITandbusinessprocessOutsourcing/Offshoringissignificant.However,countriesmaywinorloosefromOffshoringdependingonstructuralconditionsOffshoringisalreadyarealityinmanyindustries.ContinentalEuropeisstartingtoembarkinthistrend,withleadingplayershavingstarted5to10yearsagoEventhoughoffshoringcreatessignificantadvantages,thisimpactisnotdirectlytranslatedintomarketvaluation,butOffshoringstrategiesaremoreandmorefollowedbyfinancialanalystsThematurityandsizeoftheoffshoringmarketvariessubstantially.Indiaisamarketleaderwithadistinctivevalueproposition(costandquality)andathereareemergingOffshoringcenters(EasterEurope,Philippines,China,Malaysia,SouthAmerica)TheconstructionofOffshoringcenterspresentssignificantchallenges:
operationalrisks,language,andmanagementofoffshorelocations(i.e.attritioninIndiagoesfrom20%inITto70%incallcenters).Whenpoorlyexecuted,Offshoringactuallycandestroyvalue.ThereforeastructuredprogramiscriticaltoaddresstheexecutionchallengesSource:
McKinsey2COMPANIESUSETHREEDIFFERENTLEVERSTOCREATEVALUETHROUGHOUTSOURCING/OFFSHORINGLeversusedinExploitlaborcostarbitrageLeverageeconomiesImprovequalityandoperationalofscaleproductivityofprocessimprovementTransferofactivitytolow-Consolidationofproce-?
Lean?
and?
6-sigma?
programscostlocationsssestosharefixedcosttechniquesandexploiteconomiesofOrganizationalscale/skilltransformationprogramsUnitcostUnitcostUnitcostVolumeVolumeVolumeUsestandardofindustrialOperationalNewoperatingmodelwithCreationofsharedtoolsandmethodsimplementationprocesseson/offshoreservicesunitswithinaIntroductionofangrouporviapartnershipsoperationalperformancewithothercompaniesfocusedcultureImpactonITSystemsconsolidationUseofsystemstomonitorSystemintegrationisrequiressimplificationofperformance(firststep)typicallyrequiredarchitectureUseofsystemstofurtherUseofnewsystemsandDatamigrationandsystemenhanceprocessdatamigrationareintegrationareimportantproductivity(laterstage)importantsourcesofrisksourcesofcost/riskSource:
McKinsey3
THREEFUNDAMENTALQUESTIONSNEEDTOBEADDRESSEDTODEFINETHESCOPEOFOFFSHORINGPOTENTIALSourcingscope:
WhataretheSourcingalternatives:
Whereshouldservicestobesourced?
theybesourcedfrom?
CoreBusinessprocessesSupportOffshoreDevelopment1ScopeApplicationsMaintenanceDatacentres2OnshoreInfrastructureNetworksOfficeinfrastructureIn-houseOutsourceOwnership3LocationsareelectedbasedoncostandTheselectionofareastobesourcedqualitycharacteristicsaswellasstrategicneedtotakeintoaccountthestrategicimportanceforthegeographies.importanceofthearea,languageOwnershipisdeterminedbasedonrequirements,proximityandinternalskills,availabilityofproviders,interdependencieswithotherareasandeconomicinterestSource:
McKinsey4OUTSOURCINGANDOFFSHORINGYIELDIMPORTANTPOTENTIALBENEFITSFORTHECOMPANYIFRISKSAREMITIGATEDOutsourcingOffshoringValuecreationpotentialValuecreationpotentialIndex,100=totalprocesscostsIndex,100=totalprocesscostsAdditionalAveragesavings4555%savings3040%1020%10010080-906065203045551525~101525152210153035OriginalEcono-Opera-TransitionOut-NewcostOriginalLabourAdditionalOffshoreRe-engin-Newcostcostmiesoftionalandgo-sourcerbasecostcostcosts**locationeeringbasebase*scalefromimprove-vernancemarginbase*savingscostprovidermentcostsProcessmigrationProcessimprovementKeysuccessfactorsKeysuccessfactorsDealstructuring,governanceofventure,managementofsupplierDeveloporganizationalandmanagerialskillstostructureandrunStabilityoftheactivatestobeoutsourcedoperationsoffshoreReliabilityandskillsofsupplierAbilitytoensurethatbenefits(quality,cost)aresustainableEstablishproductiverelationshipwithsupplier(s)Establish?
meaningful?
locationsMainrisksMainrisksSocialrSocialriskrelatedtosuppressinganactivitylocallyandwithiskrelatedtotransferofactivitytooutsourcerNeedtorollbackdealifresultsarenotmetorchangeinstrategynegativeimpactonpublicimageFinancLackoforganizationaldisciplinedestroysvalueandincreasesialstabilityofsupplieroperationalrisks*Peopleandnon-peoplecost,**Management,telecomSource:
McKinsey5Location
HOWEVER,DEPENDINGONSTRUCTURALCONDITIONS,COUNTRIESMAYWINORLOOSEFROMOFFSHORINGGermanycaseForeveryeuroofcorporatespendingmovedtoIndi
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