酒店房务部全套术语3英文Word格式.docx
- 文档编号:15923190
- 上传时间:2022-11-17
- 格式:DOCX
- 页数:11
- 大小:22.16KB
酒店房务部全套术语3英文Word格式.docx
《酒店房务部全套术语3英文Word格式.docx》由会员分享,可在线阅读,更多相关《酒店房务部全套术语3英文Word格式.docx(11页珍藏版)》请在冰豆网上搜索。
Anapproachtoensuringtheconsistentdeliveryofservices.
QUEEN
Aroomwithaqueen-sizebed;
maybeoccupiedbyoneormorepeople.
QUEENBED
Abedapproximately60inchesby80inches.
RACKRATE
Thestandardrateestablishedbythepropertyforaparticularcategoryofrooms.
RATEPOTENTIALPERCENTAGE
Thepercentageoftherackthatahotelactuallyreceives,foundbydividingtheactualaverageroomratebythepotentialaveragerate.Alsocalledtheachievementfactor.
RATIO
Themathematicalexpressionofasignificantrelationshipbetweentworelatednumbersthatresultsfromdividingonebytheother.
RATIOANALYSIS
Theanalysisoffinancialstatementsandoperatingresultsusingratios.
RECRUITMENT
Theprocessbywhichqualifiedapplicantsaresoughtandscreenedtofillcurrentlyorsoon–or–bevacantpositions.Theprocessinvolvesannouncingoradvertisingjobvacanciesandevaluatingapplicantstodeterminewhomtohire.
REFERRALGROUP
Agroupofindependenthotelsthathavebandedtogetherfortheircommongood.Hotelswithinthegrouprefertheirdepartingguestsorthosegueststheycannotaccommodatetootheraffiliatedproperties.
REFUSALREPORT
SeeTurnawayReport.
REGISTRATION
Theprocedurebywhichanincomingguestsignifieshisorherintenttostayatapropertybycompletingandsigningaregistrationcard.
REGISTRATIONCARD
Aprintedformforaregistrationrecord.Inmoststates,theguest’ssignatureonaregistrationcardisrequiredbylaw.
REGISTRATIONRECORD
Acollectionofimportantguestinformationcreatedbythefrontdeskagentfollowingtheguest’sarrival.Theregistrationrecordincludestheguest’sname,address,telephonenumber,andcompanyaffiliation;
methodofpayment;
anddateofdeparture.
RESERVATION
Anagreementbetweenthehotelandaguestthatthehotelwillholdaspecifictypeofroomforaparticulardateandlengthofstay.
RESERVATIONCONFIRMATION
Anoralorwrittenverificationoftheinformationcontainedinareservationrecord.SeealsoLetterofConfirmation.
RESERVATIONFILE
Acomputer–basedcollectionofreservationrecords.
RESERVATIONRACKSLIP
Aformusedtorecordaguestreservationthatisfiledinareservationrack.
RESERVATIONRACKS
Rackswhichstorethereservationrackslipsorregistrationcardsofanticipatedarrivals.Inanadvancereservationrack,reservationrackslipsarearrangedbytheguests’scheduleddatesofarrivaland,withineachday’sgrouping,alphabeticallybytheguests’orgroups’names.Acurrentreservationrackisaportablesubsetoftheadvancereservationrackusedbyfrontdeskagentsduringregistration.
RESERVATIONRECORD
Acollectionofdatathatidentifiesaguestandhisorheranticipatedaccuratelyschedulestaff.
RESERVATIONSTATUS
Anindictorofaroom’slong–termavailabilityforassignment.
RESERVATIONTRANSACTIONSREPORT
Asummaryofdailyreservationsactivityintermsofrecordcreation,modification,andcancellation.
RESERVATIONSAGENT
Anemployee,eitherinthefrontofficeorinaseparatedepartmentwithintheroomsdivision,whoisresponsibleforallaspectsofreservationsprocessing.
RECERVATIONSCONTROLBOOK
Abinderwithatallypageforeachdayoftheyear.Usedinnon-computerizedhotelstotrackreservations.
RESERVATIONSHISTORY
Acollectionofstatisticsonallaspectsofthereservationsprocess,includingthenumberofguests,occupiedrooms,reservationsbysource,no-shows,walk–ins,overstays,andunderstays.
RESERVATIONSMANAGEMENTSOFTWARE
Afrontofficecomputerapplicationthatenablesahoteltorapidlyprocessroomrequestsandgeneratetimelyandaccuraterooms,revenue,andforecastingreports.
RESERVATIONSWALLCHART
Aspeciallydesignedchartthatdisplayshotelroomsverticallyanddaysofthemonthhorizontally.Whenaccommodationsareavailable,thereservationsagentcanassignaspecificroombytapingoverthelinethatrepresentsthatroom.Alsocalledareservationsdensitychart.
RESIDENTIALHOTEL
Ahotelwhoseguestquartersgenerallyincludeasittingroom,bedroom,andkitchenetteforpermanentorsemi-permanentguests.Manyothertypesofhotelsalsoofferresidentialaccommodationsandresidentialhotelmayoffershort-termaccommodations.
RESORTHOTEL
Ahotelthatprovidessceneryandactivitiesunavailableatmostotherproperties,andwhoseguestsaretypicallyvacationers.Resorthotelsaretheplanneddestinationoftheirguests.
REVENUEFORECASTREPORT
Aprojectionoffuturerevenuecalculatedbymultiplyingpredictedoccupanciesbycurrentroomrates.
ROOMASSIGNMETN
Theidentificationandallocationtoaguestofanavailableroominaspecificroomcategory,finalizedaspartoftheregistrationprocess.
ROOMNIGHT
Oneroomoccupiedforone
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 酒店 房务部 全套 术语 英文