完整word版商务交际英语1期末复习Word文档格式.docx
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完整word版商务交际英语1期末复习Word文档格式.docx
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A.Upward,formal,internal
2.WhichsentencecontainsfiveW’s?
B
B.Newemployeesshouldreportat8:
30a.m.onMonday,Octoberforanorientationsession.
3.Whichofthefollowingmainideasshouldbecommunicatedinabusinessmessageinindirectorder?
D
D.Yourlibrarybooksareoverdueandafinehasbeenassessed.
4.Whichofthefollowingdescribesacross-culturalcommunicationsituation?
C
C.Areceptionistspeaksslowlytoaclientwhospeakswithaheavyaccent.
5.Insteadofmakingjudgementsbasedonsterotypes,youshouldB
B.learntounderstandpeopleasindividuals
6.AkeytoreceivinghonestfeedbackisC
C.thesender’sattitude
7.AnagendaisB
B.theorderofbusinesstobediscussedduringameeting
8.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethecompanyandsomeareoutside)?
C.Areport
9.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?
D.Perhapsyouoverlookedlastmonth’sstatement,asyouraccountispastdue.
10.TheheadingofamemointraditionalformatconsistofB.
B.TO,FROM,DATE,andSUBJECTlines
11.Whichofthefollowingisaninternalbarriertocommunication?
A.Theshynessofperson.
12.Whichofthefollowingstatementsbestdefinescommunication?
C.Thesendingandinterpretingofmessages.
13.ThesendersignshisorherinitialsornametomemotoindicatethatheorsheC
C.hasreadthememo
14.Whichofthefollowingisaformofsecondaryresearch?
A.Readinganarticleinamagazine.
15.Whichofthefollowingsentencescontainsaredundantexpression?
A.CurrentlywehaveanoverstockofredandblueT-shirt,asofhisweek.
16.Whichtypeofletterisconsideredagoodwillletter?
A.Aletterofacknowledgement.
17.Whichofthefollowingwouldbepartofananalyticalreport?
D.Alloftheabove.
18.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?
D.Ireceivedyourorderfor15speakersets.
19.Whichofthefollowingisbasedondate?
A.Findings.
20.Whichofthefollowingisanexampleofexternalcommunication?
B.Acollectionlettersenttoacustomer.
21.CulturaldifferencescanbecommunicationbarriersbecauseD.
D.technologiesusedbypeopleofdifferentculturesvary.
22.Whichofthefollowingletterpartsisoptional?
A.dateline
23.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?
B.HereatABEcompany,wesincerelyappreciateyourbusiness.
24.Whichofthefollowingisasupplementarypartofaformalreport?
C
C.Talbeofcontents
25.EffectiveteamsB.
B.strivetoavoidconflict
二.正误判断(每小题2分,共20分)选自练习册中的正误判断练习。
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.
T1.ThepopulationoftheUnitedStatesisbecomingevenmoreculturallymixed.
F2.ThebusinessenvironmentintheUnitedStatedissodominatedbywhiteAmericansthatacompanyisunlikelytobeownedbyanon-U.S.citizen.
F3.Amuutinationalcompanysimplysellsproductsorpurchasesgoodsfromanothercountry.
T4.Communicatingwithacoworkerwhosebackgrounddiffersfromyourowncanbejustaschallengingascommunicatingwithacolleaguevisitingfromaforeigncountry.
T5.Culturaldifferencescanbecommunicationbarriers.
F6.TheEnglishlanguageisthemostwidelyusedlanguageintheworld.
T7.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferencecultures.
T8.MostAmericansarecomfortablewithapersonalspaceofatleast18inches.
T9.Learningtospeakatleastafewpolitewordsofanotherlanguageisusuallytakenasasignofrespectbyotherswhospeakthatlanguage.
F10.ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;
theywillmorethanlikelybeinsulted.
F11.CulturaldiversityisthemostcommonandmostimportanttypeofdiversityfoundintheAmericanworkplace.
F12.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.
T13.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.
T14.Membersofeffectiveworkteamshaveastronggroupidentityandfosterimprovementbyreviewingbothsuccesesandfailures.
T15.Allbusinessmessagesshouldpromotegoodwill.
F16.Thesupportinginformationcontainsthemainidea.
F17.Generally,businesscommunicationsthatcontainpositivemessagesareorganizedindirect-indirector
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