酒店情境英语-退房5优质PPT.ppt
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酒店情境英语-退房5优质PPT.ppt
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WordReference:
departv.离开,启程;
a.逝世的ndepartfor开往;
去往;
动身去ndepartfrom离开;
开出;
从出发departuren.离开;
出发;
违背laundryn.洗衣店,洗熨appreciatev.感激,赏识eg:
Ireallyappreciateyourhelp.efficienta.有效率的,能干的inquirev.询问,查究WordReference:
stressv.强调;
n.强调,压力attituden.态度,看法(towards)apta.有倾向的,灵巧的(to)neg,Peoplearemoreapttoseeksupportfromfamilyandfriends,whentheysuffer.incurv.招致incurhatred结怨hereafterad.今后,从此以后nTheHereafter来世nSweetHereafter意外的春天nFromHereafter从此后Asweallknow,checkingoutforguestsisthemostimportantdutythatthefrontcashierhas.Departingguestsespeciallyappreciateefficientcheck-outprocedures.Thecashiersstationiswheretheguestsgotocheckoutandsettletheirbills.IntroductionThusthecashiersarethelastmembersinthefrontofficetocomeintodirectcontactwiththeguests.Ashasbeenrepeatedlystressed,firstandlastimpressioncarriesthemostweight.Thelastisprobablyevenmoreimportant.Thatistheimpressionthattheguestscarryhomeandismostapttoremember.Itprobablyaffectstheirattitudeinlaterdiscussingtheserviceofthehotelwiththeirfriendsandbusinessassociates,andmaydecidewhethertheywillcometothehotelagainornot.Apleasantgreetingwhentheguestscometosettletheirbillsisnecessary.Moreover,theeffectoffastandefficientserviceincheckingthemoutisobvious.Whenhandlingcheck-out,thecashiersaretrainedtoinquireabouteveryrecentcharge,whichmaybeunrecorded.Allchargesthataguestincursmustbeentered,orposted,onhisorheraccountsassoonaspossible.InInadditionadditiontotothechargefortheguestsroom,theremayalsobechargesresultingfromtheuseofthetelephone,thelaundryservice,therestaurant,theroomservice,andsoon.Whentheguestagreesonthebill,heorshewillpayinthemannerofpre-stated,cashorcreditcard.Hereafter,thecashierwillkeeproomkeyandrelease“leavingnotice”.Finally,leavinginformationshallberecordedinthecomputer.【知识链接】n在酒店使用信用卡结账注意事项在酒店使用信用卡结账退房(Checkout)时,酒店会列出所有费用的清单,并在前面那张空白签账单上填上总金额,持卡人只要在单子上签名,退房的手续就完成了。
假如临时决定不用信用卡或要换另一张卡来结账时,一定要将前面刷的空白签账单要回撕毁,免得在外增加不必要的麻烦。
n在酒店会遇到一种情况叫快速结账,英文叫ExpressCheckOut。
酒店多半会把顾客的每一笔消费列在电脑上,如果顾客赶时间,不能到柜台结账,就可以按键表示要快速结账,酒店会将顾客原先刷的那一张空白签账单上填上消费总额,再把消费明细表及签账单的存根一并交给顾客。
酒店结账表格CheckoutIiTopicextensionWordsandexpressions:
Wordsandexpressions:
settlev.支付;
定居;
解决支付;
解决receiptn.收条;
收据收条;
收据favorn.好意;
关心;
支持好意;
支持infavor对;
偏向;
赞同对;
赞同Eg:
Noteveryonewasinfavorofthisbill.cosmeticn.化妆品化妆品Whiskyn.威士忌威士忌plainfriedcalfribs清煎小牛排清煎小牛排grilledlobster烤龙虾烤龙虾Wordsandexpressions:
miscalculationn.误算;
估错误算;
估错BellCaptain服务生领班服务生领班shoulderbag背包背包claimtag取物条取物条,行李票行李票breakablea.易碎的;
易碎的;
n.易碎品易碎品cloakroom寄物处寄物处结账常识n酒店结账的常见付款方式n酒店结账的常见付款方式包括现金(cash)、支票(cheque)、信用卡(creditcard)、贵宾卡(Vipcard)、会员卡(membershipcard)、签单(signingthebill)等。
nIdliketopaythebillincash/bysigningthebill/bycreditcard/withtravelerschequen酒店结账的种类n酒店结账的种类包括散客结账(individualschecking-out)和团队结账(tour/teamschecking-out)两种。
散客结账:
DialogueIDialogueIC:
C:
Goodmorning,sir,canIhelpyou?
G:
Goodmorning,IwanttoG:
Goodmorning,Iwanttosettlemybill.settlemybill.C:
Yournameandroomnumber,please?
RossGellerfromroom1109.G:
RossGellerfromroom1109.Check-outProcedureCheck-outProcedureC-CashierG-GuestC:
LetLetmemeseeYouseeYoucheckedcheckedininononWednesday.Wednesday.ItsItsFriday.Thatstwodays.AmIright?
Friday.Thatstwodays.AmIright?
YeahG:
Yeah.C:
HaveHaveyouyouusedusedanyanyhotelhotelserviceserviceduringduringyouryourstaystay?
Yes.Yes.IImademadeaalonglongdistancedistancecallcallyesterdayyesterdayandandhadhadbreakfastatthecoffeeshopthismorning.breakfastatthecoffeeshopthismorning.C:
Ok.Ok.WouldWouldyouyoupleasepleasewaitwaitaaminute?
minute?
IIwillwillcheckcheckwithwiththedepartmentconcerned.thedepartmentconcerned.HeresHeresyouryourbill,bill,sir.sir.ThatThatcomescomestoto2,9002,900YuanYuaninintotal.total.TopicExtensionG:
Ok.MayIOk.MayIpaybyacreditcardpaybyacreditcard?
Certainly.MayIhaveyourcard,Certainly.MayIhaveyourcard,please?
please?
Hereyouare.G:
Hereyouare.C:
WouldyouWouldyousignyournameheresignyournamehere?
Ok.G:
Ok.TopicExtensionC:
ThisThisisisyouryourcardcardandandyouryourreceipt.receipt.(递递递递送送送送物物物物品品品品的
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- 关 键 词:
- 酒店 情境 英语
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