案例:英国石油公司的知识管理实践和经验PPT文档格式.ppt
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- 上传时间:2022-10-30
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案例:英国石油公司的知识管理实践和经验PPT文档格式.ppt
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WhatwebothknowActionsBPsknowledgemanagementframeworkIndividuals&
TeamsGoalsResultsUsingKnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeFindingsolutionstobusinessissues!
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Whywasthereadifference?
Whatcanyoulearnfromit?
Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.Retrospects:
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Whatdidweachieve?
Whatwerethesuccesses?
Why?
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Howcanwerepeatthesuccess?
Whatwerethedisappointments?
Howcanweavoidtheminfuture?
Marksoutof10Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedAfewmoreWhatarethetoptenthingsIneedtoknow?
WherecanIgetmoredetail?
WhatcanIre-use?
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EvenmoreStillMoreMoreLessonsMoreLessonsLessonsLearnedContextanddetailwhereandwhenyouneedit“KnowledgeinpeopleandnetworksCapturedKnowledgeIndividuals&
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Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttoolTargetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecordedResultsarecollatedandanalyzedanda“bigpicture”iscreatedThrougha“datingagency”,businessunitsarebroughttogethertosharetheirstrengthsGoodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”Morale&
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