企业老总英文简历模板最新版Word下载.docx
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企业老总英文简历模板最新版Word下载.docx
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marketing
aself-motivatedanddynamicseniorexecutivewith19-yearofregionalmanagementandinternationalexperience.extensiveexperienceworkingwithcallcenter/telecom/crmservicesandoutsourcinginthetelecom/finance/itarenas.
experiencedincontractmanagement,businessdevelopment,andoperationsconsulting.heldvariousseniorpositionsinbusinessdevelopment,sales&
marketingandoperationsincrmoutsourcingserviceprovider,isp,telcos,equipmentvendorandbillingsystemvender.
personal:
mr.charmondtsangc.l.mba,beng,mieetel:
+(86)133333333333/+(852)1234-*****e-mail:
professionaleducation:
1991-1994masterofbusinessadministration(mba)
--hendonbusinessschool,universityofmiddlesex,london,uk1987-1989beng(1stclasshonour)inelectronicsengineering
--universityofmiddlesex,london,uk
--awarded“theinstitutionprize”bythecouncilofiee
employmenthistory:
shanghaivavotelecomco.ltd.(shanghai,prc)(alocalpartnerofpccwteleservicesltd.)
vicepresident
achievementsandresponsibilities
builtandledthedevelopedofanewtelecomvalueaddedservicesbusinessunit.launchedanewtelecomvasserviceinshanghai.establishedeffectivesalesandservicechannels.
evaluatedandmanagedbusinesspartnerssuchasmajortelecomoperatorsandequipmentvendorsinchina.ensuredservicedeliveryaccordingtosowandcontracts.
actasthetechnicaldirector,performedvendorevaluationandon-goingimprovementontheinandsspplatforms.
ensuredthebusinessprocessesmeetvariesservicekpisandbudgets,suchasserviceprovisionleadtime,customersatisfactionindex,billingaccuracyandqualityindex.
nuvigocorporationsdn.bhd.,malaysia3/03to4/04
generalmanager
developednewbusinessopportunitieswithmajortelecomclientsinmalaysia,focusingincallcenter/telecom/crmanditoutsourcingandconsultingservices.
workedwithlocalsipartnerstojointlydevelopsolutionsandmanagedmajorclients’relationshiponanexecutivelevel.
deliveredcrmconsultationprojectforaninsurancecompanytoenhancetheircustomerservicingeffectivenessandefficiency.
pccw,hk8/02to2/03
assistantvicepresident–businessdevelopment
assumedtheroleofoperationshead,managedtheoperationsanddeliveredthekpisofthemalaysiacallcenterteam.
adoptedthebalancedscorecardframework,improvedthefirstcontactresolutionby10%andimprovedproductivityby15%whilemaintainedtheoperatingbudgets.
builtanddevelopednewcustomerinthetelecom/itsectorsacrossasiapacificregioncoveringmainlandchina,taiwan,hongkong,singaporeandmalaysia.
ledprojectteamsandsalesconsultantstodeliverprofessionalconsultationtomajortelecomclients.
managedmajorclients’relationshiponaseniorlevel;
identifypotentialbusinessopportunitiesandpartnershiparrangement.
securedmajorcontractswithbluechipclientsonlargescaleit/crmoutsourcingservices.
majorprojectsreference
amajormobileoperatorinmalaysia-successfullywonamulti-millionoperationsconsultationcontractofa200+seatscallcenterfacilities.
amajortelcoinmalaysia-providedbusinessconsultationofitscallcenterrationalizationandconsolidationprojectwithover1,000seatsandmultiplelocations.
aleadingmobileoperatorinmalaysia-providedmarketingandbusinessconsultationtotheformulationofitsloyaltyprogramstrategy.
clptelecom,hk±
5/01to12/01
seniorcallcentermanager
ledateamof30professionalsalesandserviceconsultantstoachievecompanykpiandsalestarget.
increasedtheproductivityofthecallcenterby30%.doubledthecallcentercallhandlingcapacitywith53%increasedinresources.
managed3rdchannelpartnerssuchastelemarketersanddirectsalestopromoteispservicestotargetedconsumermarket.
developedsalesstrategiesacrossdirectsales/telesales/channelsalespartnersforinternetservices.
fullyresponsiblefortheimplementation,managementandoperationsofthemulti-mediacrmcallcentertoachievecompany’ssalestargets.
builtandtrainedupthetelemarketingskillsofthein-housesalesconsultants.
performon-goingcoaching,motivationandtrainingtoenhancethesellingskillsofthesubordinates.
ledthedevelopmentandformulationofthecompany’scrminitiatives.i
implementedmulti-mediacrmprojectsinthecontractcenterenvironmenttoachievecompanysalesandservicesobjectives.
pccwteleservices,hk1/98to5/01
callcenteroutsourcingbu-headofsales&
fullp&
lresponsibilityofthebusinessunit.
ledateamofprofessionalsalesmanagersandmarketingmanagerstomeet
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