ESS7EtestbankCH02Word文件下载.docx
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ESS7EtestbankCH02Word文件下载.docx
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EasyReference:
p.44
2.
Decidingwhethertointroduceanewproductlineistheresponsibilityofanoperationalmanager.
FalseDifficulty:
p.47
3.
Operational-levelmanufacturingsystemsdealwiththefirm’slong-termmanufacturinggoals,suchaswheretolocateanewplant.
MediumReference:
p.48
4.
Transactionprocessingsystemsaremostcommonlyencounteredatthemanagementlevelofanorganization.
p.51-53
5.
Atransactionprocessingsystemisacomputerizedsystemthatperformsandrecordsthedailyroutinetransactionsnecessarytoconductbusiness.
p.51
6.
Ahotelreservationsystemisatypicalexampleofamanagementinformationsystem.
7.
Management-levelsystemsdonotsupportnonroutinedecisionmaking.
p.53-55
8.
Thedecisiontograntcredittoacustomerisnormallymadebythemiddlemanager.
p.53
9.
Transactionprocessingsystemsarethebasicbusinesssystemsthatservetheoperationalleveloftheorganization.
10.
ManagersneedTPSstomonitorthestatusofinternaloperationsandthefirm’srelationswiththeexternalenvironment.
11.
MostMISsusesophisticatedmathematicalmodelsorstatisticaltechniques.
p.54
12.
Decision-supportsystemshelpmanagersmakedecisionsthatareunique,rapidlychanging,andnoteasilyspecifiedinadvance.
p.54
13.
Decision-supportsystemsuseinternalinformationaswellasinformationfromexternalsources.
14.
ESSsaredesignedtoservethemiddlemanagementoftheorganization.
p.55
15.
ESSsaredesignedtoincorporatedataaboutexternalevents,buttheyalsodrawsummarizedinformationfrominternalMISandDSS.
16.
ESSsaredesignedprimarilytosolvespecificproblems.
17.
Informationsuppliedbyanenterprisesystemisstructuredaroundcross-functionalbusinessprocesses.
p.58
18.
Enterprisesystemsoftenincludetransactionswithcustomersandvendors.
p.59
19.
Supplychainmanagementsystemsaremoreexternallyorientedthanenterprisesystems.
p.59-60
20.
Maintainingonlinedirectoriesofemployeeswithspecialareasofexpertiseisoneapplicationofknowledgemanagementsystems.
p.63
Multiple-ChoiceQuestions
21.
Analysis
Kia’sdifficultiesingettingacompletepictureofdefectsintheircarsillustrates:
a.thedifficultiesincreatingaccuratetrackingsystems.
b.thechallengesposedbyhavingmultipleinformationsystemsthatarenotlinked.
c.thedifficultiesincomplyingwithgovernmentregulations.
d.thecompromisesmadeindrawingaccuratereportsfrompoorlyplannedinformationsystems.
bDifficulty:
p.40
Analysisintermsofdifferentiating
22.
(Analysis,Synthesis)HowwouldyoubestcategorizethetypesofsystemsKiaimplementedintheirdefectearlywarningsystem?
a.ATPStostorebasicdataaboutvehicles,parts,sales,andwarranties,andanMIStocreatereportsonthedata.
b.ATPStostorebasicdataaboutvehicles,parts,sales,andwarranties,andaDSSforhigh-levelanalysisandforecasts.
c.AnMIStocreatereportsfromexistingTPSsandaDSSforhigh-levelanalysisandforecasts.
d.AproductionandmanufacturingsystemtorecordbasicdataaboutfaultypartsandaDSSforhigh-levelanalysisandforecasts.
cDifficulty:
HardReference:
p.39-41
Analysisintermsofdifferentiating,Synthesisintermsofbringingpartsofknowledgetogether.
23.
Thefivebasicentitiesthatmakeupanybusinessaresuppliers,customers,employees,productsandservices,and:
a.itsenvironment.
b.manufacturingandproduction.
c.salesandmarketing.
d.invoicesandpayments.
dDifficulty:
p.43
24.
Whichofthefollowingisacross-functionalbusinessprocess?
a.hiringanemployee.
b.identifyingacustomer.
c.fulfillingacustomerorder.
d.creatinganinvoice.
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