服务质量英文自我评价报告Word文档格式.docx
- 文档编号:14379189
- 上传时间:2022-10-22
- 格式:DOCX
- 页数:4
- 大小:17.91KB
服务质量英文自我评价报告Word文档格式.docx
《服务质量英文自我评价报告Word文档格式.docx》由会员分享,可在线阅读,更多相关《服务质量英文自我评价报告Word文档格式.docx(4页珍藏版)》请在冰豆网上搜索。
服务质量英文自我评价报告篇一
AsawaitereverydayIhavetofacealargenumberofguests,theimpactoflarge,sotheserviceworktopayspecialattentiontoetiquette,totheguestsleftagoodimpression.Hereismyself-identificationasawaiter.Firstofall,astheexternalimageofthetotalstationservicestaff,Idressneat,notmakeup,donotwearexpensiveornaments,payattentiontopersonalhygiene,Jichibeforeworkhasastrongtasteoffoodstimulation.Standingintheservice,alwaysfullofenergy,greetguestswithasmile,activeenthusiasm.
Haveprofessionalism,donotleavetheworkplacetodoprivatematters.WorkinghoursIdonotchatwithothers,donotignoretheguests.Inanycase,donotdisputewiththeguests,theuseofcivilizedandpolitelanguage,notridiculed,satiricalguests,notvulgarlanguage,rudebehavior.Second,Iamintheattitudeofserviceattitudeenthusiasticandsincere.Whenguestscomplainedaboutservicedissatisfaction,Ipatientlylisten,sincerelyaccept,donotinterrupttheguestsoftheconversation,nottoignore,sincereapologytotheguests,andimmediatelyproceedtosolvetheproblem.Sothatallguestsaretreatedequally,enthusiasticservice.
IdoInsider,100askpatiently.Answerquestionsconciseandclear,accurate,articulate.Thelocationofthevarioushotels,servicetime,avarietyoffacilitiessuchasthehelm,donot"
may"
"
probably"
andothervaguewordstoanswerguestinformation.IwaskindenoughtobeagoodcounselorwhenIaskedtheguests.Iamalsofamiliarwithotherlocalserviceindustries,suchastouristattractions,round-triproutes,transportation,shoppingandotherrelevantinformation,soastoprovideservicestoguestsatanytime,toavoidaskingquestions.
Intheguestsencounterdifficulties,Itrymybesttodoeverythingtohelp,neverrefusedforanyreason,suchastheguestsonbehalfofthesizeofitemssuchasrepairs.Ifyoucannotmeettherequirementsoftheguests,Iapologizetotheguestsinatimelymanner,inordertoforgive,notfreetocompilereasons,prevaricationprevarication.Ipromisetodothingsinthepromiseoftheguests,notnegligence,orevenforgotten.
Gueststocheckoutthetotalstation,Iamenthusiasticattitude,applyquicklyandaccurately,soasnottodelaythegueststime.Checkthesituationonthespot,themoneyfacetofacesettlement.Checkouttheguestsshouldbecompletedtothank,andwelcomegueststovisitagain.BecauseIknowtheappropriatefarewell,youcanimpressthegueststoattractguestscomeback.
服务质量英文自我评价报告篇二
IJuly20,20xx-October31,2018toGuangzhouCityPhoenixhotelinternship,thistimeIhaveagreatharvest.Hotelserviceisamixtureoftangibleproductsandintangibleservices,thehotelservicequalityevaluationcriteriaistheguest&
#39;
s"
satisfaction."
Guestsinthebuyer&
smarketshouldtakethecustomerdemandasthestartingpointofthemarketingwork,thelobbyonbehalfofthehotelandgueststomeettheneedsoftheguestsofthehotelservicestoacceptcomplaintsfromcustomerstosolvecustomerproblems,isthehotel&
snervecenter.Itisbasedonthese,thestatusandroleofthelobbyisparticularlyimportant.Althoughthefrontlobbyisnotthehotel&
smainbusinesssector,butthehotel&
smarketimage,servicequalityandevenmanagementlevelandoperatingefficiencyhasacrucialimpact.TheFrontOfficeisthecrowningtouchtohotelmanagement.ThroughthisinthePhoenixhotelclosetofourmonthsofinternship,Ibenefitgreatly.Thehotelistantamounttoamicrocosmofsociety.TheinternshipisundoubtedlyforthenearfutureintothecommunityIprovideanimportantopportunity.
1,toimprovecommunicationskills:
Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel&
soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesandevenhigher,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.
2,emergencyresponsecapacitytoimprove:
workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydayto
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 服务质量 英文 自我 评价 报告