FB preopening manualWord格式.docx

FB preopening manualWord格式.docx

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RestaurantConceptPage:

InteriorDesignConceptandTheme

SeatingCapacity

TargetMarket

OperationPhilosophyandObjective

HourofOperation

Entertainment

SpecialFeatures

ServiceandPersonalTouches

Menu

Uniform

Personnel

PricingPolicy

AdvertisementandPromotion

StandardJobDescriptionsPage:

4

ManagerAssistantManager

HeadwaiterAssistantHeadwaiter

HostessWaiter/Waitress

JuniorWaiter

BasicRulesofServicePage:

9

SeatingtheGuest

TakingOrders

Serviceduringthemeal

GeneralServicePoints

BeverageService

AfterMainCourse

RulesConcerningEmployeeConductinWorkingAreasPage:

10

RulesConcerningInteractionwithGuestsPage:

ServiceSequenceforLunchandDinnerPeriodPage:

11

Side-WorkandCleaningProceduresPage:

16

CleaningProceduresforRestaurantandKitchen

ProceduresforSide-Work

CleaningandMaintenance

KitchenCleaning

InventoryofCleaningSupplies

Manager’sChecklistPage:

18

Pre-ServiceChecklistforSpecialFunctions

ChecklistforService

CashieringProceduresPage:

20

PoliciesProceduresBillSettlement

KitchenPoliciesandProceduresPage:

21

TrainingScheduleandProceduresPage:

24

TypesofTrainingTheBasicLearningProcess

TheTrainerTrainingtheTrainer

TrainingProgramTrainingManual

TrainingScheduleTrainingDepartment

StandardizedMenuLayoutPage:

27

OperatingEquipmentChecklistPage:

LogbookProceduresPage:

28

Preface

Beingafinediningtypeorientalrestaurant,theLeonrestauranthasitsmissiontodelightitsguestwithfoodthatreflectstheverybestflavorsofCantonesecuisineandservicesprovidedbyattentiveandcourteousstaffinanexquisiteandcomfortablediningenvironment.

Inordertoperpetuatetheabove-mentionedmissioninallLeonrestaurants,theformationofanoperationmanualisimportantinunifyingtheoperationoftherestaurants.ThismanualencompassesnotonlytheoperatingconceptandphilosophyoftheLeonrestaurant,butalsoasetofpoliciesandstandardsfortheDirectorofFoodandBeverageaswellastheotherstaffconcernedtofollowthrough.

Thismanualcanalsoserveasacost-effectivetrainingaidforthenewmanagementstaff,especiallyduringthepre-openingstageoftherestaurant,becausetheycancaptureanoverallpictureoftheoperationandtherequiredstandardswithinashortperiodoftime.

Sincetheproductsandservicestandardsarenotabsolute,themanagementreservestherighttomakeappropriaterevisionsofthemanualwhendeemednecessary,soastokeepupwithmarkettrendsandconditions.Moreover,wealsoexpectthemanagementofindividualpropertiestoadaptandmodifytheoperationalguidelineslaiddowninthismanualtosuitlocalconditionsandrequirements.

RestaurantConcept

AllLeonRestaurantwithinLeonGrouparepositionedasflagshipsandtrendsettersinthelocalChineserestaurantmarkets.Theinteriordrawsawayfromtraditionaldecorations.MostlyfurnishedincombinationofChineseandmoderndesignconceptwhichcreatesanatmosphereofsimplicityandelegance.Carpetflooringisinharmonywiththerosewoodfurniture.AChineseFlyingFairyisthesignatureofLeonRestaurant.Speciallightingeffectsareusedtobringoutthethemeofthedesign.

NameofCapacity

Itshouldbewellrecognizedthatin-houseguestsdonotrepresentthemajorityoftheLeonmarket.Duringbothmealperiods,itshouldbefulloflocalbusinessmenentertainingtheirguests,agatheringvenueformoviecelebritiesandofficeexecutivesworkinginthearea.VIPdiningroomsareidealplacesforgovernmentandembassyofficialsorsomespecialgueststoholdsmallcelebrationsandprivateparties.Inordertoattractthelocalcommunity,Leonmustinevitablyhaveanidentificationasoneofthetopup-marketChineserestaurantsintown.

Apartment/HotelGuest

LocalGuest

Lunch

5%

95%

Dinner

15%

85%

Leoniswell-knownforitsqualityfoodandbeverageproductsandtheuniqueservicewhichstressestheextensionofpersonaltouchesinadditiontoefficiency.ThemenuprovidesChinesetraditionalfamilydishestocreateafeelingofdiningoutinaluxuryrestaurant,butstillcanenjoysomeoftheinexpensivefamilydishes.Uniqueandelegantchinaware,silverteawarmer,teatrolleyandliqueurtrolleycompletetheaspectofqualitynecessarytodistinguishourselvesfromourcompetitors.

DaysofOperation:

Sevendaysaweek

HoursofOperation:

Lunch:

11:

00-14:

30

Din