饭店客人结账退宿Check-outPPT推荐.ppt
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- 上传时间:2022-10-09
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饭店客人结账退宿Check-outPPT推荐.ppt
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Unit5Check-out,结账退宿的操作流程,询问客人姓名、房号询问是否有刚发生的费用,同时通知查房出示账单,说明消费总额解释客人有疑问的款项按照约定的付款方式收款,并开具发票送别客人将单据汇总归类,(通知)更改房态,账单上常见的缩写,ROOM(roomcharge)房租SERV(servicecharge)服务费RESTR(restaurant)餐饮费L.DIST(longdistancecall)长话费LNDRY(laundry)洗衣费,词汇,Account账目、户头Businesscard名片Cashier收银(员)Change零钱Creditlimit信用卡限额Foreigncurrency外币Makepayment付账Exchangerate兑换率,听力对话,1分钟,重点句型,Thankyouforwaiting,MissLiu,hereisyourbill.Wouldyouliketocheckit?
@#@“L”standsforlaundry,and“T”meanstelephonecallcharge.Howwouldyouliketosettlethebill?
@#@MayIhaveaninvoice?
@#@Iamafraidthiscurrencyisnotacceptedinourhotel.,重点句型听力,7分钟,对话练习,朗读课文情境对话,情境对话,Mrs.SmithisinRoom2210andsheischeckingout.Herbillis¥1250.Shewantstosettlethebillwithcash.YoufindthatthecashisnotRMBorUSDbutHKD.Asthehotelregulation,HKDisnotaccept.Trytohelphertocheckout.,情境对话,MissChenhasstayedinthehotelfor4daysandsheisgoingtocheckout.ShefindsthatifshereservedbyCtripshecouldget15%discount.Nowsherequiresthediscount.Butyoufindthatshemadethereservationbytelephone.Trytodealwiththisproblem.,情境对话,Mr.LiisinRoom5233andhedliketocheckout.Hisbillis$320.Heasksthecashiertoexplaintheaccount,include$180roomcharge,15%servicecharge,$40forlaundryand$73forfood.Mr.Lidoesntagreetopayfortheservicechargebecausehebelievesthathehasgiventhetips.Trytodealwiththisproblem.Atlast,Mr.Lilikestosettlethebillwithcreditcard.,阅读理解,TextA,Questions,Whatisaccount?
@#@Whatisfolio?
@#@Differentiateaccountfromfolio.,Thankyou!
@#@,
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- 关 键 词:
- 饭店 客人 结账 Check out