实用酒店英语(第三版)unit4结账退宿服务优质PPT.pptx
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实用酒店英语(第三版)unit4结账退宿服务优质PPT.pptx
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Idliketopaymybillnow.J:
CanIgetyournameandroomnumber,please?
StephenNobel.Room6503.J:
Yes,Mr.Nobel.YoucheckedinthreedaysagoontheafternoonofMarch19,didntyou?
Yes.J:
Andwhenareyouleaving?
Rightafterlunch.J:
Soyoullcheckoutbefore12:
00?
Yes,exactly.J:
Justamoment,please.Illprintthebillforyou.Sorrytohavekeptyouwaiting.Hereyouare.Thisisyourbill,RMB1550,including10percentservicecharge.Pleasecheckit.S:
OK.Oh,thatsallright.J:
YouhavepaidanadvancedepositofRMB2000,haventyou?
Yes,hereisthereceipt.J:
Thankyou.Thisisyourinvoiceandyourchange,RMB450.Countit,please.S:
Thatsquiteallright.Goodbye.J:
Wehopeyoullenjoyyourtrip,Mr.Nobel.Goodbye.,Dialogue1PayingtheBillinCash现金结账,大连理工大学出版社,Dialogues,Unit4Check-outServices,J=Jane(Cashier)S=StephenNobel(Guest),S:
Idliketocheckout,please.J:
MayIknowyournameandroomnumber,sir?
ImMr.Nobel.Room2608.J:
Yes.Haveyouusedthemini-barorotherservicesthismorning?
Ididntusethemini-bar,andIpaidcashformybreakfast.J:
OK.Mr.Nobel.OnemomentwhileIcheckthefolio.YourbilltotalsRMB780.Hereyouare.Haveacheck,please.S:
Correct.ButIdonthaveenoughcashforit.MayIpaybymycreditcard?
J:
Yes,wedoacceptsomemajorcreditcards.Whatcarddoyouhave?
VisaCard.J:
Fine.Letmetakeanimprintofit.S:
Hereitis.J:
Thankyou.Justamoment.Pleasesignyournameontheprint,Mr.Nobel.S:
OK.Hereyouare.J:
Thankyou.Pleasetakeyourcreditcardandkeepthereceipt.,Dialogue2PayingtheBillbyCreditCard信用卡结账,大连理工大学出版社,Dialogues,Unit4Check-outServices,J=Jane(Cashier)S=StephenNobel(Guest)J:
Yes,IdliketoexchangetheseUSdollarsintoRMB.J:
Sure.Pleasefillinthisformandsignyournamehere.S:
OK.Iwouldliketoexchange1,000dollars.J:
Noproblem.Theexchangeratetodayis1dollarto6.12yuan,sothatwillgiveyouRMB6120.S:
OK.Idliketohavesomesmallnotes.J:
Noproblem.Willthisbealright?
Yes,thanks.J:
Yourealwayswelcome.Pleasekeepthereceipt;
youllhavetoproduceitwhenyouwanttochangeyourmoneybackagain.S:
Alright,thankyou.,Dialogue3MoneyExchange兑换货币,大连理工大学出版社,Dialogues,Unit4Check-outServices,大连理工大学出版社,UsefulDrills,大连理工大学出版社,Unit4Check-outServices,1.CheckOutforGuest为客人结账MayIhaveyourroomcard,please?
请把房卡给我好吗?
Iwilldrawupyourbillforyou.我帮您结算账单。
Justamoment,please.Thecashierwillhaveyourbillreadyinamoment.请稍等,收银员马上会准备好您的账单。
Hereisyourbill.这是您的账单。
Wouldyouliketocheckit?
您要核实一下吗?
Heresyourreceipt.这是您的收据。
UsefulDrills,大连理工大学出版社,Unit4Check-outServices,2.AnyOtherCharge询问客人结账当天是否使用客房设施或其他服务Haveyouusedthemini-barthismorning?
您今天早上用过小冰箱里的食物吗?
Haveyouhadyourbreakfastinthehotelrestaurantthismorning?
您今天早上在酒店餐厅用过早饭吗?
Haveyouusedanyroomfacilitiesthismorning?
您今天早上使用过房间内的设施吗?
UsefulDrills,大连理工大学出版社,Unit4Check-outServices,3.WrongAccount算错账时Weareverysorry.Illcheckitwiththedepartmentconcerned.很抱歉,我去跟有关部门核对一下。
Thereisamistake.Letmecheckagain.有点问题,让我再检查一下。
Weareverysorry;
itisourmistake.很抱歉,这是我们的错。
Illcorrectyourbill;
pleasewaitaminute.我来把您的账单改过来,请稍等。
UsefulDrills,大连理工大学出版社,Unit4Check-outServices,4.WaystoPay询问客人付款方式Howdoyouwishtopayyourbill?
Incash,bychecksorcreditcards?
请问您希望以何种方式付账?
现金,支票,还是信用卡?
Howwouldyouliketopayyourbill?
请问您想要以何种方式付账?
Whatisyourideatopayyourbill?
请问您打算以何种方式付账?
Whatsyourwaytopayyourbill?
请问您的支付方式?
Whatkindofcreditcarddoyouhave?
您的是哪种信用卡?
UsefulDrills,大连理工大学出版社,Unit4Check-outServices,5.ForeignCurrencies外币兑换服务Wedoofferexchangeservice.我们可以提供外币兑换服务。
Accordingtothetodaysexchangerate,100USdollarsisanequivalentofRMB612.今天的外汇牌价是100美元可以兑换人民币612元。
Howmuchwouldyouliketochange?
请问您要兑换多少?
Wouldyouliketoshowmeyourpassport?
请出示您的护照。
Thankyou.Please
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