how-to-improve-communication-skillPPT资料.ppt
- 文档编号:13062222
- 上传时间:2022-10-04
- 格式:PPT
- 页数:29
- 大小:1,017KB
how-to-improve-communication-skillPPT资料.ppt
《how-to-improve-communication-skillPPT资料.ppt》由会员分享,可在线阅读,更多相关《how-to-improve-communication-skillPPT资料.ppt(29页珍藏版)》请在冰豆网上搜索。
,SoftwareTestingHelp,PROCESSOFCOMMUNICATION,SoftwareTestingHelp,Source:
Whytocommunicate?
Whattocommunicate?
Usefulnessofthecommunication.AccuracyoftheInformationtobecommunicated.,PROCESSOFCOMM(cntd),Encoding:
Theprocessoftransferringtheinformationyouwanttocommunicateintoaformthatcanbesentandcorrectlydecodedattheotherend.Abilitytoconveytheinformation.Eliminatesourcesofconfusion.Fore.g.culturalissues,mistakenassumptions,andmissinginformation.Knowingyouraudience.,WrittenCommunicationChannelsLetters,e-Mails,Memos,Reports.,VerbalCommunicationChannelsFace-To-Facemeetings,Telephones,VideoConferencing.,PROCESSOFCOMM(cntd),SoftwareTestingHelp,StrengthsandWeaknessesVerbalCommunication:
Strength-RoleofBodyLanguage.Weakness-NotpossibletogivelonglistofdirectionsWrittenCommunication:
Strength-AproofofacommunicationWeakness-Writtenwordsdoesnotshowapersonsactualfeelings.,PROCESSOFCOMM(cntd),SoftwareTestingHelp,EFFECTIVEDECODING:
Listenactively,Readinginformationcarefully,AvoidConfusion,Askquestionforbetterunderstanding.,PROCESSOFCOMM(cntd),Theaudienceorindividualstowhomwearesendingtheinformation.THEINFLUENCEFORRECEIVER:
Thepriorknowledgecaninfluencethereceiversunderstandingofthemessage.Blockagesinthereceiversmind.Thesurroundingdisturbances.,FEEDBACK:
Feedbackcanbe:
VerbalReactionsandNon-VerbalReactions.PositivefeedbackandNegativefeedback.,PROCESSOFCOMM(cntd),SoftwareTestingHelp,CONTEXT:
VariousCultures(Corporate,International,Regional,etc),Language,LocationorPlace(Restaurant,Office,Auditorium,Room,etc).SituationThesenderneedstocommunicatethecontexttothereceiverforbetterclarityinthecommunicationprocess.,PROCESSOFCOMM(end),SoftwareTestingHelp,COMMUNICATIONGAME#1,RULE:
MakeagroupofFour.Sequentiallyassignanumbertoeveryindividual.1representativePickuponchitfromthelot.Memorizethesentenceandreturnthechit.Gobackandutterthesentencetothe2ndperson.Nooneelseshouldhearthesentence.Thenthe2ndpersonshouldutterittothe3rdpersonandsoon.Thelastpersonshouldannouncethesentencetoall.And1stpersonreadsthechit.,WHATDIDWELEARN?
Onlyverbalcommunicationcancreatechaoswhileitreachesthelastperson.Everypersonsthoughtprocessinfluencestheindividualunderstanding.Sobeanactivelistener.,SoftwareTestingHelp,FewtipstowardsActiveListening:
Understandyourowncommunicationstyle.Beanactivelistener.Usenormalcommunication.GiveFeedback,ACTIVELISTENING,SoftwareTestingHelp,1.Understandyourowncommunicationstyle:
Highlevelofself-awarenesstocreatinggood&
longlastingimpressiononothers.Understandhowothersperceiveyou.AvoidbeingCHAMELEONbychangingwitheverypersonalityyoumeet.Makeotherscomfortablebyselectingappropriatebehaviorthatsuitsyourpersonalitywhilelistening.(Ideallynoddingyourhead).,ACTIVELISTENING(cntd),SoftwareTestingHelp,2.BeAnActiveListener:
Peoplespeak100to175WPMbutcanlistenintelligently300WPM.Onepartofhumanmindpaysattention,soitiseasytogointominddrift.Listenwithapurpose.Purposecanbetogaininformation,obtaindirections,understandothers,solveproblems,shareinterest,seehowanotherpersonfeels,showsupport,etc.Ifitisdifficulttoconcentratethenrepeatthespeakerswordsinyourmind.,ACTIVELISTENING(cntd),SoftwareTestingHelp,3.UseNon-verbalCommunication:
Smile,Gestures,Eyecontact,Yourposture.,ACTIVELISTENING(cntd),SoftwareTestingHelp,4.GiveFeedbackRememberthatwhatsomeonesaysandwhatwehearcanbeamazinglydifferent.Repeatbackorsummarizetoensurethatyouunderstand.Restatewhatyouthinkyouheardandask,HaveIunderstoodyoucorrectly?
ACTIVELISTENING(cntd),SoftwareTestingHelp,Somemajorareasofnonverbalbehaviorstoexploreare:
EyecontactFacialexpressionsGesturesPostureandbodyorientationProximityParalinguisticHumor,SIXWAYSOFUSINGNON-VERBALCOMMUNICATIONSKILLSEFFECTIVELY,SoftwareTestingHelp,SIXWAYSOF(cntd),EYECONTACT:
Eyeisandirectandmostexpressivepartofourbody.DifferentwaysofEyeContactDirectEyeContact:
(Showsconfidence)Lookingdownwards(ListeningcarefullyorGuilty)Singleraisedeyebrow(Doubting)Bothraisedeyebrows(Admiring)Benteyebrows(Suddenfocus)Tearscomingout(Emotionaleitherhappyorhurt)andmanymore,FACIALEXPRESSION:
Smilecoversthemostpartoffacialexpression:
Smilingisapowerfulcuethattransmits:
HappinessFriendlinessWarmthLikingAffiliation,SIXWAYS
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- how to improve communication skill
![提示](https://static.bdocx.com/images/bang_tan.gif)