运营管理 考试题库krajewskiom9tif01.docx
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运营管理 考试题库krajewskiom9tif01.docx
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运营管理考试题库krajewskiom9tif01
Chapter
1
CompetingwithOperations
TRUE/FALSE
1.Operationsmanagementreferstothedirectionandcontrolofinputsthattransformprocessesintoproductsandservices.
Answer:
True
Reference:
OperationsManagementAcrosstheOrganization
Difficulty:
Easy
Keywords:
operationsmanagement,inputs,process,transformation
2.Asafunctionalareaofabusiness,Operationstranslatesmaterialsandservicesintooutputs.
Answer:
True
Reference:
OperationsManagementAcrosstheOrganization
Difficulty:
Easy
Keywords:
operationsmanagement,inputs,process,transformation
3.ThethreemainlinefunctionsofanybusinessincludeOperations,FinanceandMarketing.
Answer:
True
Reference:
OperationsManagementAcrosstheOrganization
Difficulty:
Easy
Keywords:
operationsmanagement,inputs,process,transformation
4.SupportfunctionsinanorganizationincludeOperations,FinanceandMarketing.
Answer:
False
Reference:
OperationsManagementAcrosstheOrganization
Difficulty:
Easy
Keywords:
operationsmanagement,inputs,process,transformation
5.SupportfunctionsinanorganizationincludeAccounting,HumanResourcesandEngineering.
Answer:
True
Reference:
OperationsManagementAcrosstheOrganization
Difficulty:
Easy
Keywords:
operationsmanagement,inputs,process,transformation
6.Aprocessinvolvestransforminginputsintooutputs.
Answer:
True
Reference:
AProcessView
Difficulty:
Easy
Keywords:
process,inputs,outputs
7.
Inputstoaprocesscanincludehumanresources.
Answer:
True
Reference:
AProcessView
Difficulty:
Easy
Keywords:
inputs,process,resources
8.Everyprocesshasacustomer.
Answer:
True
Reference:
AProcessView
Difficulty:
Easy
Keywords:
process,customer
9.Anestedprocessreferstoaprocesswithinaprocess.
Answer:
True
Reference:
AProcessView
Difficulty:
Easy
Keywords:
nestedprocess
10.Atthelevelofthefirm,serviceprovidersofferjustservicesandmanufacturersofferjustproducts.
Answer:
False
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
manufacturing,service,similarity,goods,services
11.Attheprocesslevel,itismucheasiertodistinguishwhethertheprocessisprovidingaserviceormanufacturingaproduct.
Answer:
True
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
manufacturingprocess,serviceprocess,goods,services
12.Inaserviceprocess,outputcanbeinventoried.
Answer:
False
Reference:
AProcessView
Difficulty:
Easy
Keywords:
manufacturingprocess,serviceprocess,inventory
13.Manufacturingprocessestendtobecapitalintensive,whileserviceprocessestendtobemorelaborintensive.
Answer:
True
Reference:
AProcessView
Difficulty:
Easy
Keywords:
manufacturingprocess,serviceprocess,capitalintensive,laborintensive
14.
Qualityismoreeasilymeasuredinaserviceprocessthaninamanufacturingprocess.
Answer:
False
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
manufacturingprocess,serviceprocess,quality
15.Manufacturingprocessesusuallyhavelongresponsetimescomparedtoserviceprocesses.
Answer:
True
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
manufacturingprocess,serviceprocess,responsetime
16.Contactwiththecustomerisusuallyhigherinamanufacturingprocessthaninaserviceprocess.
Answer:
False
Reference:
AProcessView
Difficulty:
Easy
Keywords:
manufacturingprocess,serviceprocess,customercontact
17.Acoreprocessisasetofactivitiesthatdeliversvaluetoexternalcustomers.
Answer:
True
Reference:
TheSupplyChainView
Difficulty:
Moderate
Keywords:
coreprocess,supplychain
18.Asupplychainisthecumulativeworkofafirm’sprocesses.
Answer:
True
Reference:
TheSupplyChainView
Difficulty:
Easy
Keywords:
process,supplychain
19.Thesupplierrelationshipprocessselectsthesuppliersofservices,materialsandinformation,whiletheorderfulfillmentprocessfacilitatesthetimelyandefficientflowoftheseitemsintothefirm.
Answer:
False
Reference:
TheSupplyChainView
Difficulty:
Moderate
Keywords:
supplierrelationship,process,orderfulfillmentprocess
20.Environmentalscanningreferstotheuniqueresourcesandstrengthsthatanorganization’smanagementconsiderswhenformulatingastrategy.
Answer:
False
Reference:
TheSupplyChainView
Difficulty:
Moderate
Keywords:
environmentalscanning,strategy
21.
Afirm’scorecompetenciesshoulddetermineitscoreprocesses.
Answer:
True
Reference:
TheSupplyChainView
Difficulty:
Easy
Keywords:
corecompetency,coreprocess
22.Competitiveprioritiesarethemeansbywhichoperationsimplementsthefirm’scorporatestrategies.
Answer:
False
Reference:
CompetitivePrioritiesandCapabilities
Difficulty:
Moderate
Keywords:
competitivepriority,corporatestrategy
23.Flexibilityisapossiblecompetitivepriority.
Answer:
True
Reference:
CompetitivePrioritiesandCapabilities
Difficulty:
Easy
Keywords:
flexibility,competitivepriority
24.Consistentqualityisnotimportanttotoday’sconsumers.
Answer:
False
Reference:
CompetitivePrioritiesandCapabilities
Difficulty:
Easy
Keywords:
consistentquality,competitivepriorities
25.Deliveryspeedismeasuredbytheelapsedtimebetweenreceiptofacustomer’sorderandfillingit.
Answer:
True
Reference:
CompetitivePrioritiesandCapabilities
Difficulty:
Moderate
Keywords:
deliveryspeed,order,filltime
26.Volumeflexibilityinvolvesacceleratingordeceleratingtherateofproductionofservicesorproductstohandlelargefluctuationsindemand.
Answer:
True
Reference:
CompetitivePrioritiesandCapabilities
Difficulty:
Hard
Keywords:
volumeflexibility
27.Afirmoncemadepurchasingdecisionsbasedonwhichsupplierhadthelowestcost.Butoncecashflowwashealthy,purchasingdecisionsweremadebasedonwhichcompanycouldprovidethegoodsandservicesthefastest.Inthiscase,deliveryspeedisclearlytheorderqualifier.
Answer:
False
Reference:
CompetitivePrioritiesandCapabilities
Difficulty:
Moderate
Keywords:
competitivepriority,orderqualifier
28.
Strategicplansaredevelopedfartherintothefuturethantacticalplans.
Answer:
True
Reference:
OperationsStrategyAsaPatternofDecisions
Difficulty:
Easy
Keywords:
strategicplans,tacticalplans
29.Productivityismeasuredasinputdividedbyoutput.
Answer:
False
Reference:
TrendsinOperationsManagement
Difficulty:
Easy
Keywords:
productivity,input,output
30.Laborproductivityisanindexoftheoutputperpersonorhoursworked.
Answer:
True
Reference:
TrendsinOperationsManagement
Difficulty:
Moderate
Keywords:
laborproductivity,output
31.Mostproductstodayarecompositesofglobalmaterialsandservicesfromthroughouttheworld.
Answer:
True
Reference:
TrendsinOperationsManagement
Difficulty:
Moderate
Keywords:
globalization,products
32.Theincreasedglobalpresenceofmanyfirmshaslessenedtheburdentobehaveethically.
Answer:
False
Reference:
TrendsinOperationsManagement
Difficulty:
Easy
Keywords:
ethics,globalpresence
MULTIPLECHOICE
33.RegardlessofhowdepartmentslikeAccounting,Engineering,Finance,andMarketingfunctioninanorganization,theyarealllinkedtogetherthrough:
a.management.
b.processes.
c.customers.
d.stakeholders.
Answer:
b
Reference:
OperationsManagementAcrosstheOrganization
Difficulty:
Moderate
Keywords:
departments,functions,processes
34.
Whichoneofthefollowingstatementsregardingoperationsmanagementistrue?
a.Inputstoaproductionsystemincludecapitalandmaterials,butnothumanresources.
b.Operationsmanagementdealsonlywithmanufacturingorganizationsbecauseserviceorganizationsdonothavetangibleoutputs.
c.Typicalinputstoaproductionsystemareprocessesandconsumergoods.
d.Customerparticipationandinformationonperformancearetwospecialtypesofinputstoaproductionsystem.
Answer:
d
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
operations,participation,information,input
35.Operationsmanagementispartofaproductionsystemthatcanbedescribedinthefollowingmanner:
Organization:
inputsprocessesoutputs.
Whichoneofthefollowingcorrectlydescribesaproductionsystem?
a.Airline:
pilotsplanestransportation
b.Bank:
tellerscomputerequipmentdeposits
c.Furnituremanufacturer:
woodsandingchair
d.Telephonecompany:
satellitescablescommunication
Answer:
c
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
productionsystem,input,process,output
Table1.1
YouaretheProductionManagerforthetoymanufacturingprocessattheABCCompany.
LUMBERCOMPANY
ABCTOYMANUFACTURINGCOMPANY
TOYSTOREATTHEMALL
36.UsetheinformationprovidedinTable1.1.Anexampleofaninternalcustomeris:
a.Thelumbercompany
b.TheReceivingDepartmentatABC
c.TheShippingDepartmentatABC
d.Thetoystoreatthemall
Answer:
c
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
internalcustomer
37.
UsetheinformationprovidedinTable1.1.Anexampleofaninternalsupplieris:
a.Thelumbercompany
b.TheReceivingDepartmentatABC
c.TheShippingDepartmentatABC
d.Thetoystoreatthemall
Answer:
b
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
internalsupplier
38.UsetheinformationprovidedinTable1.1.Anexampleofanexternalcustomeris:
a.Thelumbercompany
b.TheReceivingDepartmentatABC
c.TheShippingDepartmentatABC
d.Thetoystoreatthemall
Answer:
d
Reference:
AProcessView
Difficulty:
Moderate
Keywords:
externalcustomer
39.UsetheinformationprovidedinTable1.1.Anexampleofanexternalsupplieris:
a.Thelumbercompany
b.TheReceivingDepartmentatABC
c.TheShip
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