HND员工培训与开发3.docx
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HND员工培训与开发3.docx
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HND员工培训与开发3
IndividualReport
A6HC34
TrainingandDevelopingtheworkforce
Outcome3
NAME:
SCN:
CLASS:
Contents
IntroductoryPreamble..3
a.TheoriesofLearning4
b・TheLearningCycle..4
c.LearningStyle・.・5
HowtoconductaSelectionInterview..5
a.Preparingfortheinterview..6
b.Conductingtheinterview..7
c.Advantagesanddisadvantagesoftheinterview.8
d.Discriminationandhowtoavoidit..9
TrainingSessionPlan.10
CostsofPreparingandDeliveringforCourse.10
h】力ticn12
IntroductoryPreamble
Thereportincludeshumanresourcemanagerstopreparefortrainingactivities,andthetrainingtimeis2to3hours.Thereportincludestheresourcesusedbyhumanresourcesmanagersintrainingandthecontentoftheinterview.Thethemeofthetrainingis“Howtoconductaselectioninterview・"Thereportfirstintroducesthelearningmethod,agoodlearningmethodcansupportthetraining.Themethodsofstudyincludetheoriesoflearningthelearningcycleandlearningstyle.Thesecondpartintroducestheprocessoftheinterview.ThecontentandprocessoftheinterviewincludePreparingfortheinterviewconductingtheinterviewadvantagesanddisadvantagesoftheinterviewanddiscriminationandhowtoavoidit.Traininginterviewmustfollowtheprincipleofequalityandrespect,sotheplacemustbecarefullychosenandmakechoice.Reflecttheimportanceofbusinessprofessionals,asmuchaspossibletoeasethepressure,tocreateanequal,warmandharmoniousatmosphere.Thereportintheformrefleetsthetrainingaixangementsandresourcesusedinthetraining,interviewwithwhatresources,trainingandtrainingofthespecificaixangementsandresourcesused・
Thetrainingprogrammainlyconsistsoffourparts:
Preparingfortheinterview
Conductingtheinterview
Advantagesanddisadvantagesoftheinterview
Discriminationandhowtoavoidit
Trainingprogramissupportedbythreetheories:
Theoriesoflearning
Thelearningcycle
Learningstyle・
Theoriesoflearning
Learningisaprocessofactiveengagementwithexperience.Itiswhatpeopledowhentheywanttomakesenseoftheworld.Itmayinvolveanincreaseinskills,knowledgeorunderstanding,adeepeningofvaluesorthecapacitytoreflect.Effectivelearningwillleadtochange,developmentandadesiretolearnmore.
Thelearningcycle:
Onetheoryoflearningsuggeststhattheprocessbywhichpeoplelearnisthroughthelearningcycle.Therearefourmainelementsofthecycleanditisimportanttonotethatalearningprocesscanbeginatanypoint.Itisalsoimportantforustobeawarethattocompletethelearningprocesslearnersneedtoworkallthewayaroundthecycle.
Learningstyle
Therearefoursessionsinthelearningstyleincludeactivists,reflector,theorist,pragmatists.Learningstylesrefertoarangeofcompetingandcontestedtheoriesthataimtoaccountfordifferencesinindividuals*learning.Thesetheoriesproposethatallpeoplecanbeclassifiedaccordingtotheir'style*oflearning,althoughthevarioustheoriespresentdifferingviewsonhowthestylesshouldbedefinedandcategorized.Acommonconceptisthatindividualsdifferinhowtheylearn.
Activists:
Althoughthesepeopledonothavelearningexperience,theirlearningstyleismodest,takeactionandconsiderthefutureimpact.Theyareactivelearning.
Reflectors:
Theirlearningstyleistoobservethesituationfromdifferentangles.
Theyliketocollectdataandthinkaboutanyconclusionsbefore.
Theorists:
Theythinktheproblemthroughstepbystep.Theyconsiderlearningnewknowledgethroughlogicalobservation.
Pragmatists:
Theyacquii'enewknowledgebypracticeandpractice・Theytaketheinitiativetoacquirenewideas,theoriesandtechniques.Theypositivelysearchoutnewideasandtakethefirstopportunitytoexperimentwithapplications・Theytendtobeimpatientwithruminatingandopen-endeddiscussions.
TrainingSessionPlan
Trainingofconductingaselectioninterview
Overallobjective:
Interviewingpeopleforpeoplecustomers
erviceroles
TrainingSessionPlan1
Subjectl:
Preparingfortheinterview
LengthofSession:
40minutes
Objective:
Toestablishafoiratmosphereandanefficientworkingenvironment.
Time
Title
Duration
Method
Resources
1:
20pm-
Arrangeafinal
10
Trainerlecture
Pens;
1:
30pm
interview
minutes
Handouts;
environment.
Water
1:
30pm-l:
40
Readytouse
10
Trainerlecture
Pens;
pm
hardwareand
minutes
Handouts;
software
Water;
facilities
1:
40pm-
Listthe
10
Trainerlecture
Pens;
1:
50pm
questionsinthe
minutes
Handouts;
interview
Water;
1:
50pm-
2:
00pm
Determinethe
numberof
peoplewho
needtobe
interviewed.
lOminutes
Trainerlecture
Pens;
Handouts;
Water;
TrainingSessionPlan2
Subject2:
Conductinganinterview
LengthofSession:
40minutes
Objective:
Askquestionsabouttheparticipants,listencarefullytotheii*answers,andrecordthekeypoints・
Time
Title
Duration
Method
Resources
2:
00pm-2:
10
pm
Question
lOminutes
Casestudy
PC;PPT;
Projection;
Desks;
2:
10pm-2:
20
pm
Listening
10
minutes
Casestudy
PC;PPT;
Projection;
Desks;
2:
20pm-2:
40
pm
Observing
10
minutes
Casestudy
PC;PPT;
Projection;
Desks;
TrainingSessionPlan3
Subject3:
Advantagesanddisadvantageso
minutestheinterview
LengthofSession:
20
Objective:
Byunderstandingtheparticipantstounderstandtheinterviewtochoosewhatadvantageanddisadvantage・
Time
Title
Duration
Method
Resources
2:
40pm-2:
50
pm
Analysis
Advantageof
10
minutes
Lecture
Meeting
room;
interview
Analysis
Handouts;
PC;
PPT;Projecti
on;
2:
50pm-
3:
00pm
disadvantage
ofinterview
10
minutes
Lecture
Meetingroom;Handouts;
PC;
PPT;Projection;
TrainingSessionPlan4
Subject4:
Discriminationandhowtoavoid
it
LengthofSession:
30hours
Objective:
Interviewersandparticipantsshouldavoidtheoccurrenceofdiscrimination.
Time
Title
Duration
Method
Resources
3:
00pm-3:
20
pm
Training
instructorstelltheinterviewertoavoid
discrimination.
Theinterviewerrespectsthe
interviewer.
20
minutes
Lecture
PPT;
Projection;
Desks;
Recordingpen;
Conference
room
3:
20pm-3:
40
pm
Theintervieweraskquestions.
20minutes
Lecture
PPT;
Projection;
Desks;
Recording
pen;
Conferenceroom
3:
40pm・
4:
00pm
Trainer
summary
20minutes
Trainer
PPT;
Projection;
Desks;
Recordingpen;
Conference
room
Evaluation
Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards・Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecisiomaking;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresuItsofanysuchactionthathasbeencompleted・Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectionandassistintheidentificationoffuturechange.
Level1Reaction:
Thislevelisassessedbythelearnefsperceptionofthetrainingcourse.Inthecase,AGBellLtd.?
smanagersshouldobservehowlearnersfeel.Thislevelcanassessthecourseresponsetocompanyrepresentatives.
Level2Learning:
Thedegreetowhichtheparticipantsinthetrainingprogramgottheknowledgeandskills・Inthecase,thetrainerofAGBellLtd.?
scanlearntheskillsofthetraineesthroughthetest.
Level3Behavior:
Trainingintheworkofthetraining,thetrainerswiththeii*traininginwhattheyhavelearnedtocarryouttraining.Inthiscase,thislevelcanassessAGBellLtd.'sgoals,whichcanassessfinancialprogress・
Level4Results:
AsaresultofthetrainingtowhatextenttheresuItsrefleettheestablishedobjectives.Inthiscase,itcanmeasureemployeeturnoverandcustomersatisfaction.Atthesametime.Thecompanycanunderstandthecompany'sadvantagesanddisadvantages・
Evaluationreferstotheevaluationanddemonstrationoftheprogramtodeterminewhetherornottotake・Intheprocessofdesigningatrainingprogrammer,humanresourcemanagersshouldassesswhetheritisthegoalofachievingthefuture.
CostsofPreparingandDeliveringforCourse
Listofappropriatecost(preparingpart)
Resource
Cost
Costofbuyingrelevantbooks
£100
Brochures
£100
CostofQuestionnaire
£200
Totalcost
£400
Listofappropriatecost(deliverypart)
Resource
Cost
Computer
£900
Interactivewhiteboards
£100
Handout
£100
Pen
£50
Paper
£50
Questionnaiies
£50
ConferenceRoom
£200
PC
£300
Trainer
£600
Totalcost
£2350
Evaluation
Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificance,usingcriteriagovernedbyasetofstandards・Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecisiomaking;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted・Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectionandassistintheidentificationoffuturechange・
LevellReaction:
Thisleve1isassessedbythelearner'sperceptionofthetrainingcourse・
Level2Learning:
Thedegreetowhichtheparticipantsinthetrainingprogramgottheknowledgeandskills・
Level3Behavior:
Trainingintheworkofthetraining,thetrainerswiththeii*traininginwhattheyhavelearnedtocarr
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- 关 键 词:
- HND 员工 培训 开发