robbinsmgmt10tb12.docx
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robbinsmgmt10tb12.docx
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robbinsmgmt10tb12
Management,10e(Robbins)
Chapter12ManagingChangeandInnovation
1)Thechangeindemandforhealthcaretechniciansisanexampleofaneconomicchange.
Answer:
FALSE
Diff:
3PageRef:
259
Topic:
TheChangeProcess
2)The"calmwaters"metaphorofchangeisconsistentwithLewin'sconceptofunfreezing,changing,andrefreezing.
Answer:
TRUE
Diff:
3PageRef:
259
Topic:
TheChangeProcess
3)Inthe"white-waterrapids"metaphorofchange,managersshouldexpectchangeatanytime,anditmaylastforunspecifiedlengthsoftime.
Answer:
TRUE
Diff:
2PageRef:
260
Topic:
TheChangeProcess
4)Organizationalchangecanbeanyalterationsinpeople,structure,ortechnology.
Answer:
TRUE
Diff:
2PageRef:
262
Topic:
TypesofOrganizationalChange
5)Anymanagercanbeachangeagent.
Answer:
TRUE
Diff:
2PageRef:
261
Topic:
TypesofOrganizationalChange
6)Changingstructureincludesanychangeinstructuralvariablessuchasreportingrelationships,coordinationmechanisms,employeeempowerment,orjobredesign.
Answer:
TRUE
Diff:
2PageRef:
262
Topic:
TypesofOrganizationalChange
7)Computerizationisatechnologicalchangethatreplacespeoplewithmachines.
Answer:
FALSE
Diff:
2PageRef:
262
Topic:
TypesofOrganizationalChange
Skill:
AACSB:
Technology
8)Competitivefactorsornewinnovationswithinanindustryoftenrequiremanagerstointroducenewequipment,tools,oroperatingmethods.
Answer:
TRUE
Diff:
2PageRef:
262
Topic:
TypesofOrganizationalChange
9)Probablythemostvisibletechnologychangesinrecentyearshavecomethroughmanagers'effortstoexpandcorporatefinancing.
Answer:
FALSE
Diff:
2PageRef:
262
Topic:
TypesofOrganizationalChange
Skill:
AACSB:
Technology
10)ManagersuseddifferentODtechniquesduringthestrategicchangeincludingteambuilding,surveyfeedback,andintergroupdevelopment.
Answer:
TRUE
Diff:
2PageRef:
263
Topic:
TypesofOrganizationalChange
11)Sensitivitytrainingisamethodofchangingbehaviorthroughunstructuredgroupinteraction.
Answer:
TRUE
Diff:
1PageRef:
263
Topic:
TypesofOrganizationalChange
12)Changethreatenstheinvestmentyou'vealreadymadeinthestatusquo.
Answer:
TRUE
Diff:
1PageRef:
264
Topic:
ManagingResistancetoChange
13)Onereasonpeopleresistchangeisthatitsubstitutesambiguityforuncertainty.
Answer:
FALSE
Diff:
3PageRef:
264
Topic:
ManagingResistancetoChange
14)Onereasonpeopleresistchangeisthebeliefthatthechangeisincompatiblewiththegoalsandinterestsoftheorganization.
Answer:
TRUE
Diff:
3PageRef:
265
Topic:
ManagingResistancetoChange
15)Negotiationreferstocovertattemptstoinfluence,twistinganddistortingfacts,orwithholdinginformation.
Answer:
FALSE
Diff:
2PageRef:
265
Topic:
ManagingResistancetoChange
16)Cooperationreferstocovertattemptstoinfluence.
Answer:
FALSE
Diff:
2PageRef:
265
Topic:
ManagingResistancetoChange
17)Manipulationistheuseofdirectthreats.
Answer:
FALSE
Diff:
2PageRef:
265
Topic:
ManagingResistancetoChange
18)Amajordisadvantageofcoercionisthatitismaybeillegal.
Answer:
TRUE
Diff:
2PageRef:
265
Topic:
ManagingResistancetoChange
19)Culturalchangeiseasierwhentheorganizationalcultureisstrong.
Answer:
FALSE
Diff:
1PageRef:
266
Topic:
ManagingResistancetoChange
20)Aleadershipchangecanfacilitateculturalchange.
Answer:
TRUE
Diff:
2PageRef:
266
Topic:
ManagingResistancetoChange
21)Culturalchangeislikelytotakeplacewhenadramaticcrisisoccurs.
Answer:
TRUE
Diff:
2PageRef:
266
Topic:
ManagingResistancetoChange
22)ThenumberofemployeesexperiencingjobstressintheUnitedStatesrangesanywherefrom40to80percent.
Answer:
TRUE
Diff:
3PageRef:
267
Topic:
ManagingResistancetoChange
23)Stressisthephysicalandpsychologicaltensionanindividualfeelswhenheorsheisfacingorexperiencingextraordinarydemands,constraints,oropportunitiesforwhichtheoutcomeisperceivedtobebothuncertainandimportant.
Answer:
TRUE
Diff:
2PageRef:
267
Topic:
ContemporaryIssuesinManagingChange
24)Stresscanbecausedbypersonalfactorsandbyjob-relatedfactors.
Answer:
TRUE
Diff:
2PageRef:
268
Topic:
ContemporaryIssuesinManagingChange
25)Stresssymptomscanbegroupedunderthreegeneralcategories:
physical,psychological,andbehavioral.
Answer:
TRUE
Diff:
2PageRef:
268
Topic:
ContemporaryIssuesinManagingChange
26)Intermsoforganizationalfactors,anyattempttolowerstresslevelshastobeginwithemployeeselection.
Answer:
TRUE
Diff:
2PageRef:
268
Topic:
ContemporaryIssuesinManagingChange
27)Arealisticjobpreviewduringtheselectionprocesscanminimizestressbyreducingambiguityoverjobexpectations.
Answer:
TRUE
Diff:
2PageRef:
268
Topic:
ContemporaryIssuesinManagingChange
28)Havingcreativepeopleisnotenoughtogetinnovativeproductsandworkmethods.
Answer:
TRUE
Diff:
2PageRef:
271
Topic:
StimulatingInnovation
29)Managingchangeisanintegralpartof________.
A)topmanagement'sjob
B)middle-levelmanagement'sjob
C)thefirst-linemanager'sjob
D)everymanager'sjob
Answer:
D
Diff:
2PageRef:
261
Topic:
TypesofOrganizationalChange
30)TheSarbanes-OxleyActisanexampleofwhichofthefollowingformsofenvironmentalchange?
A)internal
B)technology
C)governmentlawsandregulations
D)labormarkets
Answer:
C
Diff:
2PageRef:
259
Topic:
TheChangeProcess
31)Assembly-linetechnologyischangingdramaticallyasorganizations________.
A)developnewproductsforthemarket
B)replacehumanlaborwithrobots
C)replaceoldmanuallycontrolledmachineswithnewermachines
D)findnewmarketsfortheirproducts
Answer:
B
Diff:
2PageRef:
262
Topic:
TheChangeProcess
Skill:
AACSB:
Technology
32)Changinghumanresourcemanagementactivitiestoattractandretainhealthcarespecialistsduetoincreasedneedsforthoseworkersisanexampleofwhatkindofenvironmentalchangefactor?
A)marketplace
B)technology
C)labormarkets
D)economic
Answer:
C
Diff:
3PageRef:
259
Topic:
TheChangeProcess
33)Fallinginterestratesareanexampleofwhatexternalforce?
A)marketplace
B)governmentlawsandregulations
C)labormarkets
D)economicchanges
Answer:
D
Diff:
1PageRef:
259
Topic:
TheChangeProcess
34)Whichofthefollowingisnotaninternalforceofchange?
A)technology
B)strategy
C)workforce
D)employeeattitudes
Answer:
A
Diff:
2PageRef:
259
Topic:
TheChangeProcess
35)Whichofthefollowingisnotanexternalforceofchange?
A)marketplace
B)governmentlawsandregulations
C)economicchanges
D)workforce
Answer:
D
Diff:
2PageRef:
259
Topic:
TheChangeProcess
36)Internalforcesthatstimulatetheneedforchangetendtooriginateprimarilyfromtheimpactofexternalforcesorfrom________.
A)theforcesofcompetition
B)changeintechnology
C)customerdemandfortheproductsthecompanyproduces
D)theinternaloperationsoftheorganization
Answer:
D
Diff:
2PageRef:
259
Topic:
TheChangeProcess
37)Increasingthenumbersofemployedwomenandminoritiesforcesmanagerstopayattentiontowhatchangefactor?
A)strategy
B)workforce
C)equipment
D)technology
Answer:
B
Diff:
2PageRef:
259
Topic:
TheChangeProcess
Skill:
AACSB:
MulticulturalandDiversity
38)Laborstrikesareanexampleofwhatchangefactorthatmayencourageachangeinmanagementthinkingandpractices?
A)workforce
B)equipment
C)employeeattitudes
D)strategy
Answer:
C
Diff:
1PageRef:
259
Topic:
TheChangeProcess
39)Oneoftheprimaryviewsofthechangeprocessis________,whiletheotherviewis________.
A)problematic;encouraged
B)occasional;continuous
C)costly;conservative
D)optimistic;pessimistic
Answer:
B
Diff:
3PageRef:
259
Topic:
TheChangeProcess
40)Lewin'stheoryisconsistentwithwhichviewoforganizationalchange?
A)continuous
B)contemporary
C)Mayo's
D)"calmwaters"
Answer:
D
Diff:
2PageRef:
259
Topic:
TheChangeProcess
41)AccordingtoKurtLewin,whichofthefollowingisnotastageinthechangeprocess?
A)unfreezing
B)changing
C)refreezing
D)restraining
Answer:
D
Diff:
2PageRef:
259
Topic:
TheChangeProcess
42)AccordingtoKurtLewin,increasingthedrivingforces,whichdirectbehaviorawayfromthestatusquo,isameansofdoingwhichofthefollowing?
A)unfreezing
B)changing
C)restrainingforces
D)refreezing
Answer:
A
Diff:
2PageRef:
259
Topic:
TheChangeProcess
43)Theunfreezingstepofthechangeprocesscanbethoughtofas________.
A)thawingtheorganizationloosefromthecurrentstatustothenewstatus
B)makingthemovetotheneworganizationalcondition
C)looseningtheorganizationfromtheoldconditionandmovingittothenewcondition
D)preparingfortheneededchange
Answer:
D
Diff:
2PageRef:
260
Topic:
TheChangeProcess
44)AccordingtoLewin,whichofthefollowingistheobjectiveofrefreezing?
A)directsbehaviorawayfromthestatusquo
B)hindersmovementawayfromexistingequilibrium
C)eliminatestheneedforfuturechange
D)stabilizesthenewsituation
Answer:
D
Diff:
2PageRef:
260
Topic:
TheChangeProcess
45)The________isconsistentwithuncertainanddynamicenvironments.
A)calmwatersmetaphor
B)white-waterrapidsmetaphor
C)contemporarymetaphor
D)continuousmetaphor
Answer:
B
Diff:
2PageRef:
260
Topic:
TheChangeProcess
46)Inthewhite-waterrapidsmetaphor,changeisanaturalstate,andmanagingchangeis________.
A)anacceptedpractice
B)anexpectedpractice
C)acontinualprocess
D)amaintenanceprocess
Answer:
C
Diff:
2PageRef:
260
Topic:
TheChangeProcess
47)Whati
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