民航客舱服务英语教程课件.ppt
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民航客舱服务英语教程课件.ppt
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CivilAviationCabinServiceEnglish,民航客舱服务英语教程,Contents,Unit6SpecialPassengersService,Unit5DrinkandMealService,Unit4ReasonsforDelay,Unit3Safetycheckbeforetake-off,Unit2PassengerReception,Unit1PreparationfortheFlight,Unit7EmergencyProcedures,Contents,Unit8,Unit12Pre-arrivalandafterarrival,Unit11Customs,ImmigrationandQuarantine,Unit10,Unit9,In-flightentertainment,DutyFreeSales,Transferservice,Unit1,PreparationfortheFlight,IntroductiontoCabinServices,Haveyoueverbeentakenanairplane?
Howdoyouthinkaboutthejobasaflightattendant?
Questions:
whatshouldwedotobecomequalifiedflightattendants?
Whatdoflightattendantsneedtododuringtheflight?
IntroductiontoCabinServices,Whatdoesthechiefpurserneedtodobeforethebriefing?
1.Ensureallthecrewmembersarepresentedforbriefingontimeandproperlydressed.2.Completecrewmemberintroductions.3.Assigncrewworkposition.4.Gatherinformationfromcrewmembersinpreparationforpossibleonboardemergencies.5.Assignandensureproperhandlingofspecialpassengersandmeals.,IntroductiontoCabinServices,Checkpersonalmake-upandappearance.Self-introductionIntroductionofflightdutiesIntroductionofflightroutesEmphasizetheimportanceofthecabinsafety,IntroductiontoCabinServices,Checkcabinsafety1.Checkthewaterextinguisher.2.Checktheserviceequipment.3.Checkalltheemergencyexit.Proceduresforthecabinservice1.Checkallthingsinthecabinbeforeboarding.2.welcometothepassengers.3.TakegoodcareofthespecialpassengerssuchasVIP,CIP,disabledperson.4.Drinkandmealservice5.Forthefirstandbusinessclass,weshouldoffernameservice.Foreconomyclass,weshouldturn,IntroductiontoCabinServices,onthereadinglightsforpassengerswhoarereadingandprovideblanketstopassengerswhoaresleeping.Payattentiontothesleepingpassengerswhodidnthavetheirmeal.6.Keepagoodenvironmentinthecabin.Pleasekeepthetoiletincleanandkeepadequateamountofthetissuesandtoiletpapersinstorage.7.Alwayskeepthegalleyclean.8.Ifyouhavefinishedyourjob,takesometimetohelpothers.,IntroductiontoCabinServices,EverydayEnglishHottopic1.Self-introduction,Wordsreview,7.seatbelt,8.tray,3.windowseat,2.overheadcompartment,9.buckle,1.carryonbag,7.安全带,8.托盘,9.锁扣,3.靠窗座位,2.座位(头顶)上方行李箱,1.随身行李,4.申报表,5.毛毯,6.(椅后)置物袋,Wordsrevieew,16.headphone,17.console,12.footrest,11.boardingpass,18.armrest,10.passport,16.耳机,17.控制台,18.座位的扶手,12.踏脚处,11.登记卡,10.护照,13.靠枕,14.靠近过道的座位,15.枕头,Unit2,PassengerReception,Warm-upquestions,Whataretheflightattendantsdoinginthepicture?
Canyouguesswhattheflightattendantssaytothepassenger?
Welcomeaboard!
Excuseme,canIhelpyou?
Excuseme.MayIhelpyoutoputyourbaggage?
Howdoyouthinkaboutthejobasaflightattendant?
Ontheonehanditisveryproud,beautifulandhighsalary,ontheotherhanditislaborious,painstakinganddangerous.,Whatdoflightattendantsneedtododuringtheflight?
Themainresponsibilityisthesafetyofpassengersonthatflight.Besidesensuringthesafetyofpassengersflightattendantsshouldprovideacomfortableservice.,Doyouthinkhowtobecomeaqualifiedflightattendant?
Aqualifiedflightattendantshouldbefriendly,warm-hearted,patient,helpful,optimistic,industrious,intelligent,confident,courteousandcareful.,Thequestionsmetonboard.1.Apassengercantfindhisseat.Howwouldyouhelphim?
2.Apassengerwantstosittogetherwithherfriendin6A.Thepassengerasksforyourhelp.,Newwordsexpressions,FlightattendantPurserBoardingcard/passRucksackluggage【英国英语】行李=【美国英语】baggage,stewardess/steward,chiefpurser,旅行用帆布背包,=flightattendant,stewardess/steward,=cabinattendant,purser,chiefpurser,乘务员,乘务长,主任乘务长,Welcomeaboard.,欢迎登机,boardingcard=boardingpass,登机牌,e.g.:
Excuseme.MayIseeyourboardingpass/card?
打扰一下,我可以看一下您的登机牌吗?
WordsandExpressions,luggage【英国英语】行李=baggage【美国英语】行李,carry-onluggage随身携带的行李handluggage手提行李luggagerack行李架luggagetag行李牌trunk(旅行)大衣箱,5.overheadrack=,overheadcompartment,=overheadbin,舱顶行李架,6.valuable下机时请带好您的贵重物品。
Pleasetakeyourvaluableswithyouwhendeplane(下飞机).,7.emergencyexit,紧急出口,7.aisleseat,窗户座位,过道座位,windowseat,Grouprole-play,Afterwatchingthemovie,pleasemakeupthefollowingdialogues.,1).Amanwhoissittingineconomyclasswantstomovetothefirstclassorbusinessclassashethinksitstoonoisyandcrowedhere.Aflightattendantcomesuptohelphim.2).Apassengerstandingintheaislelookspuzzledbecausehedoesntknowhowtoputhisbigbag.Atthistimeaflightattendantcomesup.,Pre-classreview,Worddictation空乘,过道,行李,紧急出口,珍贵的,头晕眼花,登机卡,乘务长衣柜,舱顶行李架,背包,确认、鉴定、下飞机摄像机,SectionADialoguesandAnnouncements,Explainthedialogues1.Welcomeaboard!
2.WhatcanIdoforyou?
欢迎登机,提供帮助CanIhelpyou?
IsthereanythingIcandoforyou?
HowmayIhelpyou?
Doyouneedmyhelp?
Replies:
6.Imafraid.7.Is
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