人力资源管理 1.docx
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人力资源管理 1.docx
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人力资源管理1
True/FalseQuestions
1.Humanresourcemanagementpracticeshavebeenshowntopositivelyimpactcompanyperformancebycontributingtoemployeeandcustomersatisfaction,innovation,productivity,andcompanyreputation.
Answer:
TruePage:
4LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
2.Humanresourcemanagementreferstopolicies,practices,andsystemsthatinfluenceemployees'behavior,attitudes,andperformance.
Answer:
TruePage:
4LO:
1Difficulty:
Easy
AACSB:
6,10BT:
Knowledge
3.Thehumanresourcedepartmentismostlikelytocollaboratewithothercompanyfunctionsonoutplacement,laborlawcompliance,testing,andunemploymentcompensation.
Answer:
FalsePage:
5LO:
1Difficulty:
Easy
AACSB:
1,6,10BT:
Knowledge
4.ThethreeproductlinesofHRincludea)administrativeservicesandtransactions,b)financialservices,andc)strategicpartners.
Answer:
FalsePage:
7LO:
1Difficulty:
Medium
AACSB:
6BT:
Knowledge
5.HRprofessionalsneedtohavesixcompetenciesasidentifiedbytheHumanResourceCompetencyStudy.
Answer:
TruePage:
7LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
6.TheroleofHRMinadministrationhasremainedthesamedespiteadvancesintechnology.
Answer:
FalsePage:
9LO:
1Difficulty:
Medium
AACSB:
6,12BT:
Knowledge
7.AdvancesintechnologyhaveallowedHRservicestobeofferedmoreonaself-servicebasisthaninthepast.
Answer:
TruePage:
9LO:
1Difficulty:
Medium
AACSB:
6,12BT:
Knowledge
8.ManyadministrativeactivitiesofHR,suchaspayrolladministration,training,andselection,arebeingoutsourced.
Answer:
TruePage:
9LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
9.Humanresourcedepartmentshaveonlyrecentlycometobeviewedasadministrativeexpertsandemployeeadvocates.
Answer:
FalsePage:
10LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
10.Evidence-basedHRprovidesmanagerswithdatatomakedecisions,insteadofjustintuition.
Answer:
TruePage:
11LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
11.Stakeholdersofacompanyincludesemployeesandshareholders.
Answer:
TruePage:
13LO:
2Difficulty:
Easy
AACSB:
6BT:
Knowledge
12.AccordingtotheU.S.BureauofLaborStatistics,morethan25percentoftheworkerswillreachretirementageby2010,resultinginapotentialworkershortageof10million.
Answer:
TruePage:
14LO:
2Difficulty:
Easy
AACSB:
6BT:
Knowledge
13.By2012,employmentdemandisexpectedtobegreatestinprofessionalandrelatedservices.
Answer:
TruePage:
14LO:
2Difficulty:
Easy
AACSB:
6BT:
Knowledge
14.Occupationsthatarefastestgrowingprovidethehighestpayrelatedtotheoccupation.
Answer:
FalsePage:
17LO:
2Difficulty:
Medium
AACSB:
6BT:
Knowledge
15.Alearningorganizationembracesacultureoflifelonglearning,enablingallemployeestocontinuouslyacquireandshareknowledge.
Answer:
TruePage:
20LO:
2Difficulty:
Medium
AACSB:
6BT:
Knowledge
16.Thepsychologicalcontractdescribeswhatanemployeeexpectstocontributeandwhatthecompanywillprovidetotheemployeeinreturnforthesecontributions.
Answer:
TruePage:
20LO:
2Difficulty:
Easy
AACSB:
6BT:
Knowledge
17.Theuseofalternativeworkarrangements,whichincludeindependentcontractors,on-callworkers,temporaryworkers,andcontractcompanyworkers,isshrinking.
Answer:
FalsePage:
22LO:
2Difficulty:
Easy
AACSB:
6BT:
Knowledge
18.Tobeeffective,balancedscorecardsmustbecustomizedbycompaniestofittheirmarketsituations,products,andcompetitiveenvironments.
Answer:
TruePage:
24LO:
3Difficulty:
Medium
AACSB:
6,13BT:
Knowledge
19.Thebalancedscorecardshouldbeusedtolinkmarketingtothecompany'shumanresourcemanagementactivities.
Answer:
FalsePage:
25LO:
3Difficulty:
Medium
AACSB:
6BT:
Knowledge
20.CorporatecultureswithincompaniesthatsuccessfullyimplementTQMtypicallyemphasizeindividualism,hierarchy,accountability,andprofits.
Answer:
FalsePage:
28LO:
3Difficulty:
Medium
AACSB:
6BT:
Knowledge
21.ISO9000certificationisanintegralcomponentofW.EdwardsDeming'squalitycontrolprocess.
Answer:
FalsePage:
28LO:
3Difficulty:
Medium
AACSB:
6BT:
Comprehension
22.Inthecomingyears,theU.S.workforceispredictedtobecomemorediverseintermsofage,ethnicity,andracialbackground.
Answer:
TruePage:
31LO:
3Difficulty:
Easy
AACSB:
6BT:
Knowledge
23.Asmanyolderworkersleavetheworkforcepermanently,anewchallengearises,howtocapturetheiruniqueknowledgeandexpertise.
Answer:
TruePage:
32LO:
3Difficulty:
Medium
AACSB:
6BT:
Knowledge
24.Culturaldiversitycanprovideacompanyacompetitiveadvantageregardingproblem-solving.
Answer:
TruePage:
35LO:
3Difficulty:
Easy
AACSB:
6BT:
Knowledge
25.TheSarbanes-OxleyActof2002setsstrictruleforcorporatebehaviorandsetsheavyfinesandprisontermsfornoncompliance.
Answer:
TruePage:
38LO:
3Difficulty:
Medium
AACSB:
6BT:
Knowledge
26.Nearly80percentofpeopleaccesstheInternetmostoftenfromhome,while30percentdosoatwork.
Answer:
FalsePage:
43LO:
4Difficulty:
Medium
AACSB:
6BT:
Knowledge
27.E-HRMismoreapplicabletopracticesassociatedwithrecruitingandtrainingthanthoseassociatedwithanalysisanddesignwork,selection,andcompensationandbenefits.
Answer:
FalsePage:
46LO:
5Difficulty:
Medium
AACSB:
6,12BT:
Comprehension
28.HRdashboardisaseriesofindicatorsthatmanagersandemployeeshaveaccesstoonthecompanyintranetorhumanresourceinformationsystem.
Answer:
TruePage:
48LO:
6Difficulty:
Medium
AACSB:
6BT:
Knowledge
29.Compensatinghumanresourcesinvolvesmeasuringemployees'performance.
Answer:
FalsePage:
53LO:
7Difficulty:
Medium
AACSB:
6BT:
Knowledge
MultipleChoiceQuestions
30._____referstoacompany'sabilitytomaintainandgainmarketshareinitsindustry.
A)Outsourcing
B)Competitiveness
C)Self-service
D)Empowerment
Answer:
BPage:
4LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
31.ManycompaniesrefertoHRMasinvolving_______.
A)“motivationpractices”
B)“financialpractices”
C)“peoplepractices”
D)“compensationpractices”
Answer:
CPage:
4LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
32.StrategicHRManagementincludesallbutoneofthefollowing.Nametheexception.
A)Financialplanning
B)Traininganddevelopment
C)Performancemanagement
D)Recruitingtalent
Answer:
APage:
5LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
33.WhichofthefollowingisNOTaresponsibilityofHRdepartments?
A)Recruiting
B)Benefits
C)Communityrelations
D)Financialmanagement
Answer:
DPage:
6LO:
1Difficulty:
Medium
AACSB:
6BT:
Knowledge
34.Whichofthefollowingisnotaproductlineofhumanresources?
A)Administrativeservicesandtransactions
B)Strategicpartner
C)Humancapitalpartner
D)Businesspartnerservices
Answer:
CPage:
6LO:
1Difficulty:
Medium
AACSB:
6BT:
Knowledge
35.Whichofthefollowingbestdescribesaculturalsteward?
A)Shapestheorganization
B)Deliversresultswithintegrity
C)Facilitateschange
D)Recognizesbusinesstrendsandtheirimpactonthebusiness
Answer:
CPage:
6LO:
1Difficulty:
Hard
AACSB:
6BT:
Knowledge
36.Givingemployeeson-lineaccesstoinformationaboutHRissuessuchastraining,benefits,andcompensationisknownas
A)outsourcing.
B)continuouslearning.
C)self-service.
D)strategicplanning.
Answer:
CPage:
9LO:
1Difficulty:
Easy
AACSB:
6,12BT:
Knowledge
37.Thepracticeofhavinganothercompany(avendor,third-partyprovider,consultant)provideservicestraditionallyassociatedwiththeadministrativeroleofHRisknownas
A)e-commerce.
B)empowering.
C)outsourcing.
D)benchmarking.
Answer:
CPage:
9LO:
1Difficulty:
Easy
AACSB:
6BT:
Knowledge
38.Traditionally,theHRMdepartmentwasprimarilya(n)______?
A)businessminded
B)financeexpert
C)employeradvocate
D)administrativeexpert
Answer:
DPage:
9LO:
1Difficulty:
Hard
AACSB:
6BT:
Knowledge
39.WhichoneofthefollowingstatementsabouttheHRprofessionisnottrue?
A)AcollegedegreeisrequiredofHRspecialists,butnotofgeneralists
B)GeneralistsusuallyperformthefullrangeofHRMactivities,includingrecruiting,training,compensation,andemployeerelations
C)ProfessionalcertificationinHRMcontinuestobelesscommonthanmembershipinprofessionalassociations
D)TheprimaryprofessionalorganizationforHRMistheSocietyforHumanResourceManagement
Answer:
APage:
12LO:
1Difficulty:
Hard
AACSB:
6BT:
Comprehension
40.Allofthefollowingcompetitivechallengesfacedbycompanieswillincreasetheimportanceofhumanresourcemanagementexcept
A)theglobalchallenge.
B)thechallengeofsustainability.
C)theeconomicchallenge.
D)thetechnologychallenge.
Answer:
CPage:
13LO:
2Difficulty:
Medium
AACSB:
6BT:
Comprehension
41._____referstotheabilityofacompanytosurviveandsucceedinadynamiccompetitiveenvironment.
A)Competitiveness
B)Empowerment
C)Sustainability
D)Resourcemanagement
Answer:
CPage:
13LO:
2Difficulty:
Medium
AACSB:
6BT:
Knowledge
42.Sustainabilityincludesallofthefollowingexcept
A)putmethodsinplacetodetermineifthecompanyisexceedingprofitexpectationsforthebenefitofstockholders.
B)theabilitytodealwitheconomicandsocialchanges.
C)engageinresponsibleandethicalbusinesspractices.
D)providehighqualityproductsandservices.
Answer:
APage:
13LO:
2Difficulty:
Medium
A
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