酒店英语实训 全套课件.pptx
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酒店英语实训 全套课件.pptx
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,对外经济贸易大学出版社,(“十二五”规划商务英语高职高专系列教材),UnitOne,IntroductiontoHotelIndustry,ExerciseinClass,Task1,TalkingFacetoface,Task2,MaintainingaSharpEye,ExerciseinClass,PassageOnePassageTwo,PutinUse,Operator:
(3)willyoubecomingfrom,sir?
Operator:
(9),sir.Welook(10)to,Operator:
Goodmorning,JinshengHotel.
(1)MayIhelpyou?
Guest:
Yes.Couldyou
(2)tellmheowtogettoyourhotel?
Wher,Gue1s.t:
CForommpltehteertaheilewfaoyllsotwatiinogn.dialoguebyputtinginOperattohre:
Imseises,isnigr.wGoorsdtsra.ightnorthfromthe(4)statio,followtheroadandturnleftatthethird(5)ncross,inyouwill(6)finditontheright.gGuest:
(7)Howisitfromthestation?
Operator:
Itsabfaoruta20-minutewalk.Ifyoulike,youcan(8)takeNo.30Bus.Itlltakeyourighthere.Guest:
Good,thankyou.,Youare,servingwyeolcuo.me,forward,PutinUse,Bellman:
(1)Heresyourroom,MissGreen.Afteryou,(这是p您le的as房e.间,格林小姐,您先请。
)Guest:
Thankyou.HowcanImaketeaorcoffee?
Bel2lm.aCno:
m(2p)leteYtohuecfoanllomwaiknegydoiuarloogwunetbeayatrnadnscolaffteinegbytheChineusseinignttoheEenlgelcistrhic.kettleonthedesk.(您可以用桌上的电水壶烧水泡茶或冲咖啡。
)Guest:
Isthereahairsaloninyourhotel?
Bellman:
(3)Yes,itisontheleftsideoftheSouthGate.Itopensfrom9:
00a.m.to11:
00p.m.(有,在南大门的左边。
营业时间是上午9点到晚上11点。
),PutinUse,Guest:
CanyoutellmesomethingaboutyourChineseRestaurantofyourhotel?
Bellman:
(4)Certainly.WearegoodatBeijingfood.YoucantryBeijingroastduckhere.(我们擅长北京菜,您在我们这可以品尝到北京烤鸭。
)Guest:
Thankyouverymuch.,ReadandThink,.Answerthefollowingquestionsaccordingtothepassage.1.Accordingtothepassage,whatisthedefinitionofthehospitalityindustry?
Thehospitalityindustryisaphrasecoveringavarietyofserviceindustriesfromreceivingacustomertoservicingthem,suchasprovidingthemfoodandbeverages,orprovisionofaroomandbed2.Itnowslheaetpw.aysisthehospitalityindustrydifferentfromotherindustries,especiallythosethatproducetangibleproducts?
Theentirehospitalityindustryisinaconstantstateofmakinganddeliveringproducts,whichareproducedandconsumedatvirtuallythesametime,allowinglittlemarginforerror.,ReadandThink,3.Whatarethefivebasictypesofhotels?
Thefivebasictypesofhotelsarecommercial,resort,residential,extended-stay,andcasino.4.Duringtheoff-season,howdosomeresorthotelsandmotelsfilltheiremptyrooms?
Bysolicitingconventions,salesmeetings,andincentivetours.5.Whatisthedistinguishedfeatureofcasinohotels?
Theyprovidelodginginhotelfacilitieswithacasinoonthepremises,includingtablewageringgamesandothergamblingactivities.,ReadandThink,ornearnaturalsettings,suchas,II.Completeeachofthefollowingstatementsaccordingtothepassage.1.Commercialhotelsandmotelsusuallyarelocatedicnitiesorsuburbanareasandoperateyearround.2b.aLnaqrugeetrrhoootmels,aenxdhimbiotthealsllso,ftaenndhsapvaeciousballroomstoaccommodateconventions,businessmeetings,weddingreceptions,andothersocialgatherings.3.Resortstypicallyarelocatedinvamcaotuionntains,destinations,theseashore,themeparks,orotherattractions,ReadandThink,4.Residentialhotelsprovidelivingquartersforpermanentandsemi-permanentresidents.,5.Extended-stayhotelscombinefeaturesofaresortandaresidentialhotel.,ReadandJudge,I.Arethefollowingstatementstrueorfalseaccordingtothepassage?
WriteT/Faccordingly.,1.Onewayofcategorizinghotelsisbyhow,2.Chinesehotelsadoptthewayofcategorizinghotelbydifferentclientstheyserve.3.Allhotelsprovideaplacetosleepandaplaceformeals.,F,manyservicestheyoffer.Themoreservices,themoreluxurious.F,T,ReadandJudge,4.Referralgroupsusuallyhavestandardsfordesign,dcor,equipment,andoperating,F,procedurestowhichallpropertiesmustadhere.T5.Ahotelthatsatisfiesitsguestsislikelytobefinanciallysuccessfulaswell.,ReadandJudge,II.ReadandtranslatethefollowingsentencesintoEnglish.1.我们把一个饭店的成功归因于多种因素。
Weattributethesuccessofahoteltovariouselements.,attributeto,element,ReadandJudge,2.饭店的形象与饭店管理以及员工的态度有关。
Theimageofahotelhastodowithitsmanagementandtheattitudeofitsstaff.,havetodowith,ReadandJudge,Courtesyandfriendlinessgoalongwayinattractingreturningguests.,goalongway,3.礼貌友好对吸引回头客有帮助。
returningguests,ReadandJudge,4.在旅游饭店业工作的员工需具备多种特性。
Theemployeesworkinginthehospitalityindustryentailvariousattributes.,entailattribute,ReadandJudge,5.商业饭店主要强调提供商务客人所需的各种服务和设备。
Abusinesshoteltypicallyplacesgreatemphasisonprovidingalltheservicesandequipmentnecessarytothebusinesspeople.,placegreatemphasison,UnitTwoRoomReservation,ExerciseinClass,Task1,TalkingFacetoface,Task2,MaintainingaSharpEye,ExerciseinClass,PassageOnePassageTwo,PutinUse,Whattypeofroomwouldyoulike?
Guest:
Adoubleroom.Whatsthe(5),?
themissingwords.,Reservationist:
Goodafternoon,HongyunHotel,RoomReservation.MayIhelpyou?
Guest:
Yes,Idli
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