酒店英语之在接待处.docx
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酒店英语之在接待处.docx
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酒店英语之在接待处
酒店英语之在接待处
28.iwantadoubleroomwithabath.
我要一间有浴室的双人房。
29.howmuchadaydoyoucharge?
每天收费多少?
30.itishundredyuanadayincludingheatingfee,butexcludingservicecharge.
一百元一天,包括供暖费但不包括服务费。
31.it'squitereasonable.
收费十分合理。
32.howlongdoyouintendtostayinthishotel?
您准备住多久?
33.haveyougotthroughwiththecheck-inprocedure?
你是否已经办妥住宿登记手续?
34.canibookasingleroomformyfriendbeforehandashewillarriveinshanghaitomorrowmorning?
我能为我的朋友预订一间单人房吗?
他将于明天早上到达上海。
35.wouldyoumindfillinginthisformandpayahundredyuaninadvanceforhim.
请填好并预付一百元钱。
36.thisisareceiptforpayinginadvance.pleasekeepit.
这是预付款收据,请收好。
37.haveyouanyvacant(spare)roominthehotel?
旅馆里有空余房间吗?
38.sorry,wehavenovacant(spare)roomforyou.buticanremendyoutotheorienthotelwhereyoumaygetaspareroom.
对不起,我们已经客满了。
但是我可以介绍您去东方饭店,那里有空余的房间。
39.goodafternoon,myroomnumberis321.anymailforme?
下午好!
我的房号是321。
有我的信吗?
40.yes.youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.
有的。
您有两封信和一封电报,一小时前有一位小姐来电话留言给您。
41.i'llmailalettertou.s.a.byairmail.
我要寄一封航空信到美国。
42.howmuchdoihavetopayforyou?
我要付多少钱?
43.alettergenerallymailstoamerica-europe-africabyairmail.first20gramsis20yuan.
通常一封寄到美国、欧洲、非洲的航空信,20克收费20元。
dialoguea
(a:
receptionistb:
guest)
b:
iwantadoubleroomwithabath.howmuchaadaydoyoucharge?
a:
itisahundredyuanadayincludingheatingfeebutexcludingservicecharge.
b:
it'squitereasonable.
a:
howlongdoyouintendtostayinthishotel?
b:
ishallleaveinafortnight(halfamonth).
a:
haveyougotthroughwiththecheck-inprocedure?
b:
oh,yes,i'mgoingtofillintheformofregistrationrightnow.canibookasingleroomformyfriendbeforehandashewillarriveinshanghaitomorrowmorning?
a:
sure.hereistheformforreservations.wouldyoumindfillinginthisformandpayhundredyuaninadvanceforhim.
b:
allright.thisisonehundredyuantopayformyreservation.
a:
thankyou.thisisareceiptforpayinginadvance.pleasekeepit.
dialogueb
b:
haveyouanyvacant(spare)roominthehotel?
a:
sorry,wehavenovacant(spare)roomforyou.buticanremendyoutotheorienthotelwhereyoumaygetaspareroom.
b:
thatsoundsverygood!
canibooktheplaneticket(trainticket,shipticket)here?
a:
pleasegotothecaacofficetobookyourplaneticket.ifyouwanttobookyourtrainticketorshipticket,you'dbettergototheshanghaiinternationaltravelservice.
b:
couldyou___mehowmanykindsofroomsdoyouhave?
a:
therearesinglerooms,doublerooms,suitesanddeluxesuitesinourhotel.everyroomisequippedwithabathandatelephone.
b:
oh,isee.thanks.
a:
youarewele.
dialoguec
(a:
guestb:
receptionist)
a:
goodafternoon,myroomnumberis321.anymailforme?
b:
yes.youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.
a:
letmeseewhocalled...?
ihavetomakeaphonecall.willyougetmetheparty?
hereisthenumber.
b:
ok.waitformoment....hereisyourparty.
a:
thankyou.i'llmailalettertou.s.a.byairmail.howmuchdoihavetopayforyou?
b:
alettergenerallymalltoamerica-europe-africabyairmail.first20gramsis20yuan.eachadditional20gramsis15yuan.
a:
oh,isee.thankyouverymuch.
wordsandexpressions
heatingfee供暖费
excludevt.把……排除在外
reasonablea.价钱公道的,不贵的
fortnightn.十四日,两星期
proceduren.过程,步骤,程序[page]
check-inprocedure住宿登记手续
registrationn.登记,注册
deluxesuites豪华套房
44.yes,wedohaveareservationforyou.
对了,我们这儿是有您预订的房间。
45.wouldyoupleasefilloutthisformwhileiprepareyourkeycardforyou?
请您把这份表填好,我同时就给您开出入证,好吗?
46.whatshouldifillinunderroomnumber?
“房间号码”这一栏我该怎么填呢?
47.i'llputintheroomnumberforyoulateron.
过会儿我来给您填上房间号码。
48.youforgottoputinthedateofyourdeparture.
您忘了填写离店日期了。
49.andhereisyourkey,mr.bradley.yourroomnumberis1420.
给您房间的钥匙,布拉德利先生。
您的房间号码是1420。
50.itisonthe14thfloorandthedailyrateis$90.
房间在14层,每天的房费是90美元。
51.pleasemakesurethatyouhaveitwithyouallthetime.
请务必随时带着它。
52.mybusinessnegotiationhasprogressedmuchmoreslowlythanihadexpected.
我的业务谈判进行得比我原先预料的慢了许多。
53.iwonderifitispossibleformetoextendmystayatthishotelfortwodays.
我想知道是否可以让我在这儿多呆两天。
54.i'lltakealookatthehotel'sbookingsituation.
我来查看一下本店房间的预订情况。
55.i'mgladthatwe'llbeabletoaeptyourextensionre-quest.
很高兴我们有办法接受您延长住宿的要求。
56.buti'mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.
不过,恐怕最后两天我们得请您搬到别的房间去。
57.wehavealreadyletyourroomtoanothergentleman.
我们已经把您住的房间租给了另外一位先生。
58.that'snoproblematall.
没问题。
dialoguea
a:
goodmorning,sir.canihelpyou?
b:
goodmorning!
ihaveareservationforasingleroomwithabathhere.
a:
mayihaveyourname,sir,please?
b:
bradley,johnbradley.
a:
justamoment,sir,whileilookthroughourlist.yes,wedohaveareservationforyou,mr.bradley.wouldyoupleasefilloutthisformwhileiprepareyourkeycardforyou?
b:
yes.caniborrowyourpenforaminute,please?
a:
sure.hereyouare.
b:
whatshouldifillinunderroomnumber?
a:
youcanjustskipthat.i'llputintheroomnumberforyoulateron.
b:
(afterhehaspletedtheform)hereyouare.ithinki'vefilledineverythingcorrectly.
a:
letmesee…name,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdeparture.oh,here,sir.yourforgottoputinthedateofyourdeparture.hereletmefillitinforyou.youareleavingon...?
b:
ocrober24.
a:
noweverything'sinorder.andhereisyourkey,mr.bradley.yourroomnumberis1420.itisonthe14thfloorandthedailyrateis$90.hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.pleasemakesurethatyouhaveitwithyouallthetime.youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.youalsoneedtoshowitwhenyoucollectyourkeyfromtheinformationdesk.
b:
ok.i'lltakegoodcareofit.
a:
andnowifyouareready,mr.bradley,i'llcallthebell-boyandhe'lltakeyoutoyourroom.
b:
yes,i'mready.thankyou.
a:
ihopeyouenjoyyourstaywithus.
b:
i'lltry.
dialogueb
a:
goodmorning:
canihelpyou?
b:
goodmorning.i'mmr.douglassinroom1208.mybusinessnegotiationhasprogressedmuchmoreslowlythanihadexpected.thismakesitnecessaryformetostayonhereforanotherday.iwonderifitispossibleformetoextendmystayatthishotelfortwodays.
a:
i'lltakealookatthehotel'sbookingsituation.yes,sir,i'mgladthatwe'llbeabletoaeptyourextensionre-quest.buti'mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.yousee,wehavealreadyletyourroomtoanothergentle-man.isthataeptabletoyou?
b:
yes,that'snoproblematall.
a:
letmesee...room1111willbevacant.howaboutroom1111.
b:
thatisfine.
a:
whenwouldyouliketomovetomorrow?
[page]
b:
idon'tknow.
a:
thenewoupantwillbecheckinginalittleaftertwelve.
b:
thatmeansihavetomoveoutbefore12.letmesee.i'llbeleavingforthenegotiationat9:
30tomorrowmorningandiwillnotbereturningtothehoteluntilsometimeintheafternoon.soi'mgoingtohavetodoitbeforeigotothenegotiation.well,ithinkiwillmoveat9o'clock.
a:
good.iwillsendabellboytoyourroomandhelpyouwithyourluggageat9o'clock.andpleaseremembertobringyourkeycardtothereceptiondeskwhenyoupassittomorrowsothaticanchangetheroomnumberonit.
b:
iwill.thankyouverymuch.
a:
goodbye.
wordsandexpressions
nationalityn.国籍
forwardv.发送,寄发
forwardingaddress转投地址
passportn.护照
placeofissue发照地点
signaturen.签名
departuren.离开
regulationn.规章,规定,条例
negotiationn.谈判;磋商
extensionn.延长日期
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