netflix《自由责任的文化》经典PPT硅谷最重要的文件之一.docx

netflix《自由责任的文化》经典PPT硅谷最重要的文件之一.docx

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netflix《自由责任的文化》经典PPT硅谷最重要的文件之一

ReferenceGuideonourFreedom&ResponsibilityCulture

Theseslidesaremeantforreading,ratherthanpresenting

1

Freedom&ResponsibilityAppliestoourSalariedEmployeesOurhourlyemployeesareimportant,buthavemorestructuredjobroles

2

Culture:

whatgivesNetflixthebestchanceofcontinuoussuccessformanygenerationsoftechnologyandpeople?

3

SevenAspectsofourCulture

•ValuesarewhatweValue

•HighPerformance

•Freedom&Responsibility

•Context,notControl

•HighlyAligned,LooselyCoupled

•PayTopofMarket

•Promotions&Development

4

Lotsofcompanieshavenicesoundingvaluestatements

5

EnronHadANice-SoundingValueStatementwith4Values

•Integrity

•Communication

•Respect

•Excellence

Enronheadquarters

6

Their4valueswerechiseledinmarbleinthemainlobby,buthadlittletodowiththerealvaluesoftheorganization

Therealcompanyvalues,asopposedtothenice-soundingvalues,areshownbywhogetsrewarded,promoted,orletgo

7

Realcompanyvaluesarethebehaviorsandskillsthatweparticularlyvalueinfellowemployees

8

WeParticularlyValueinourColleaguestheseNineBehaviorsandSkills…

9

Youmakewisedecisions（people,technical,business,andcreative）despiteambiguity

Youidentifyrootcauses,andgetbeyondtreatingsymptoms

Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo

Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater

10

Judgment

11

Communication

Youlistenwell,insteadofreactingfast,soyoucanbetterunderstand

Youareconciseandarticulateinspeechandwriting

Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou

Youmaintaincalmpoiseinstressfulsituations

12

Impact

Youaccomplishamazingamountsofimportantwork

Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou

Youfocusongreatresultsratherthanonprocess

Youexhibitbias-to-action,andavoidanalysis-paralysis

13

Curiosity

Youlearnrapidlyandeagerly

Youseektounderstandourstrategy,market,subscribers,andsuppliers

Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment

Youcontributeeffectivelyoutsideofyourspecialty

14

Innovation

Youre-conceptualizeissuestodiscoverpracticalsolutionstohardproblems

Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches

Youcreatenewideasthatproveuseful

Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify

15

Courage

Yousaywhatyouthinkevenifitiscontroversial

Youmaketoughdecisionswithoutexcessiveagonizing

Youtakesmartrisks

Youquestionactionsinconsistentwithourvalues

16

Passion

Youinspireotherswithyourthirstforexcellence

YoucareintenselyaboutNetflix'success

Youcelebratewins

Youaretenacious

17

Honesty

Youareknownforcandoranddirectness

Youarenon-politicalwhenyoudisagreewithothers

Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface

Youarequicktoadmitmistakes

18

Selflessness

YouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup

Youareego-lesswhensearchingforthebestideas

Youmaketimetohelpcolleagues

Youshareinformationopenlyandproactively

JudgmentYoumakewisedecisions（people,technical,business,andcreative）despiteambiguity

Youidentifyrootcauses,andgetbeyondtreatingsymptoms

Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo

Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater

InnovationYoure-conceptualizeissuestodiscoverpracticalsolutionstohardproblems

Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches

Youcreatenewideasthatproveuseful

Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify

ImpactYouaccomplishamazingamountsofimportantwork

Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou

Youfocusongreatresultsratherthanonprocess

Youexhibitbias-to-action,andavoidanalysis-paralysis

CuriosityYoulearnrapidlyandeagerly

Youseektounderstandourstrategy,market,subscribers,andsuppliers

Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment

Youcontributeeffectivelyoutsideofyourspecialty

CommunicationYoulistenwell,insteadofreactingfast,soyoucanbetterunderstand

Youareconciseandarticulateinspeechandwriting

Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou

Youmaintaincalmpoiseinstressfulsituations

CourageYousaywhatyouthinkevenifitiscontroversial

Youmaketoughdecisionswithoutexcessiveagonizing

Youtakesmartrisks

Youquestionactionsinconsistentwithourvalues

HonestyYouareknownforcandoranddirectness

Youarenon-politicalwhenyoudisagreewithothers

Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface

Youarequicktoadmitmistakes

SelflessnessYouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup

Youareego-lesswhensearchingforthebestideas

Youmaketimetohelpcolleagues

Youshareinformationopenlyandproactively

PassionYouinspireotherswithyourthirstforexcellence

YoucareintenselyaboutNetflix'success

Youcelebratewins

Youaretenacious

WeWanttoWorkwithPeopleWhoEmbodyTheseNineValues19

“Youquestionactionsinconsistentwithourvalues”

PartoftheCouragevalue

Akintothehonorcodepledge:

“Iwillnotlie,norcheat,norsteal,nortoleratethosewhodo”Allofusareresponsibleforvalueconsistency

20

Valuesreinforcedinhiring,in360reviews,atcompreview,inexits,andinpromotions

21

SevenAspectsofourCulture

•ValuesarewhatweValue

•HighPerformance

•Freedom&Responsibility

•Context,notControl

•HighlyAligned,LooselyCoupled

•PayTopofMarket

•Promotions&Development

22

ImagineifeverypersonatNetflixissomeoneyourespectandlearnfrom…

23

GreatWorkplaceisStunningColleagues

Greatworkplaceisnotday-care,espresso,healthbenefits,sushilunches,niceoffices,orbigcompensation,andweonlydothosethatareefficientatattractingstunningcolleagues

24

Likeeverycompany,wetrytohirewell

25

But,unlikemanycompanies,wepractice“adequateperformancegetsagenerousseverancepackage.”

26

We’reateam,notafamily

We’relikeaprosportsteam,notakid’srecreationalteam

Coaches’jobateverylevelofNetflixtohire,developandcutsmartly,sowehavestarsineveryposition

27

TheKeeperTestManagersUse:

“Whichofmypeople,iftheytoldmetheywereleavingintwomonthsforasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?

28

TheKeeperTestManagersUse:

“Whichofmypeople,iftheytoldmetheywereleavingintwomonthsforasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?

29

Theotherpeopleshouldgetagenerousseverancenow,sowecanopenaslottotrytofindastarforthatrole

HonestyAlways

Toavoidsurprises,youshouldperiodicallyaskyourmanager:

“IfItoldyouIwereleaving,howhardwouldyouworktochangemymindtostayatNetflix?

”

30

Isn’tLoyaltyGood?

WhatAboutHardWorkers?

WhataboutBrilliantJerks?

31

LoyaltyisGood

•Loyaltyisgoodasastabilizer

•Peoplewhohavebeenstarsforus,andhitabadpatch,getaneartermpassbecausewethinktheyarelikelytobecomestarsforusagain

•Wewantthesame:

ifNetflixhitsatemporarybadpatch,wewantpeopletostickwithus

•Butunlimitedloyaltytoashrinkingfirm,ortoanineffectiveemployee,isnotwhatweareabout

32

HardWork–NotDirectlyRelevant

•It’sabouteffectiveness–noteffort–eventhougheffectivenessishardertoassessthaneffort

•Wedon’tmeasurepeoplebyhowmanyeveningsorweekendstheyareintheircube

•Wedotrytomeasurepeoplebyhowmuch,howquicklyandhowwelltheygetworkdone–especiallyunderdeadline

33

BrilliantJerks

•Somecompaniestoleratethem

•Forus,thecosttoteamworkistoohigh

•Diversestylesarefine–aslongaspersonembodiesthe9values

34

Whyarewesomaniconhighperformance?

Inproceduralwork,thebestare2xbetterthantheaverage.Increativework,thebestare10xbetterthantheaverage,sohugepremiumoncreatingeffectiveteamsofthebest

35

Whyarewesomaniconhighperformance?

GreatWorkplaceisStunningColleagues

36

SevenAspectsofourCulture

•ValuesarewhatweValue

•HighPerformance

•Freedom&Responsibility

•Context,notControl

•HighlyAligned,LooselyCoupled

•PayTopofMarket

•Promotions&Development

37

TheRareResponsiblePerson

•Selfmotivating

•Selfaware

•Selfdisciplined

•Selfimproving

•Actslikealeader

•Doesn’twaittobetoldwhattodo

•Neverfeels“that’snotmyjob”

•Picksupthetrashlyingonthefloor

•Behaveslikeanowner

38

ResponsiblePeopleThriveonFreedom,andareWorthyofFreedom

39

Ourmodelistoincreaseemployeefreedomaswegrow,ratherthanlimitit,tocontinuetoattractandnourishinnovativepeople,sowehavebetterchanceoflong-termcontinuedsuccess

40

MostCompaniesCurtailFreedomastheygetBigger

Bigger

EmployeeFreedom

41

MostCompaniesCurtailFreedomAsTheyGrowtoAvoidErrors（soundsprettygoodtoavoiderrors）

42

DesireforBiggerPositiveImpactCreatesGrowth

Growth

43

GrowthIncreasesComplexity

Complexity

44