人力资源管理自查.docx
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人力资源管理自查.docx
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人力资源管理自查
AnHRAudit
∙
DepartmentOrganizationQuestionnaire
TheHumanResourcesDepartmentisstructured,organizedandequippedtoprovideoverallstrategy,directionandeffectivemanagementoftheorganization’shumanresourcesfunctiontoaccomplishorganizationalobjectives.
1.Isthereonedepartmentorfunctionwithintheorganizationthatisresponsibleandaccountableforplanning,establishing,overseeingandcoordinatingallhumanresourcepolicies,systemsandservicesforall11majorcategories?
2.Doesthesenior-levelhumanresourcesmanagerreporttothesamelevelpositionasallothermajorstaffandlinedepartmentswithintheorganization?
3.Doestheseniorhumanresourcesmanagerparticipateinaddressingtheorganization’sstrategic,tacticalandpolicyissues?
4.DoestheseniorhumanresourcesmanagerintegrateallHRactivitieswiththeorganization’sstrategicbusinessplan.
5.DoestheHumanResourcesdepartmentdemonstrateaclearunderstandingoforganizationalandcustomerneeds?
6.AreHRservicesandfunctionsalignedandprioritizedtoorganizationalandcustomerneeds?
7.Hasadepartmentmissionstatementbeendevelopedexplainingitspurposewithintheorganization?
Hasthismissionstatementbeencommunicatedtoallmanagementpersonnel?
Hasthismissionstatementbeencommunicatedtoothercustomersthroughouttheorganization?
Ifso,towhom?
How?
8.DoestheHumanResourcesdepartmenttakealeadinstrivingforamoreempoweredandparticipativeworkforce(productivityimprovement,costreduction,qualityimprovementandimprovedqualityofworklifeprograms?
)
9.HasaHumanResourcesdepartmentorganizationchartbeenpublishedanddistributed?
Ifso,towhom?
Doestheorganizationchartclearlydefinefunctionalresponsibilitiesandwhomcustomerscancontactforservice?
10.ArejobdescriptionsestablishedforallHRpersonnelstatingmajorjobobjectives,responsibilitiesandaccountabilities?
11.DoallHRpersonnelunderstandtheirrespectiverolesandrelationshipstoothersinthedepartment?
12.Aredepartmentpersonnelcross-trainedtoperformdutiesoutsidetheirmajorareasofresponsibility?
13.Dotheyworkonteamanddepartmenttaskforceprojects?
14.Aredepartmentalpersonnelprofessionallyandtechnicallycompetent?
15.Dotheyserveasinternalconsultantstomanagementaswellascounselorstoemployees?
16.Doesthedepartmentstaffworkwellasateam?
17.Aretheyreadilyaccessibletoallcustomers?
18.Aredepartmentpersonnelprovidedadequatetrainingandprofessionaldevelopmenttomeetorganizationalchallengesanddemands?
19.Isinvolvementinprofessionalandtechnicalgroupsencouraged?
Doesthedepartmentsubscribetomajortechnicalandprofessionaljournals?
20.Isthereacredibleperformanceappraisalinplaceclearlystatingmutuallyestablishedgoalsandobjectivesfordepartmentpersonnel?
21.Arehumanresourcesstaffcompensatedaccordingtomarketstandards?
Aretheycompensatedbasedoncomparablepositionswithintheorganization?
22.Doesdepartmentstaffeffectivelybalanceorganizationalwithemployeeneedsandactasanintermediateforboth?
23.IstheHumanResourcesdepartmentresults-oriented(i.e.,measuringcost-effectivenessandthebottomlineresultsofhumanresourcesprograms)?
Ifso,isitattentivetothebottomlineanddoesitdemonstrateabusinessorientation?
24.Whatisthespanofcontrolofthetoppositionwithinthedepartments(i.e.,howmanyandwhichpositionsreporttoit)?
Aresupervisorsormanagersreportingtoothermid-levelmanagers?
HowmanyemployeesareintheHumanResourcesdepartment?
WhatistheratioofHRdepartmentstafftoallemployeesserved?
Howdoesthiscomparetothestaffinglevelsofothercomparableorganizationsofferingsimilarservices?
25.AreHRneedsandprogramsaccountedforintheorganization’sbudgetingprocess?
26.DoestheorganizationmakeplansforensuringthatHR’sfutureneedsaremet?
27.Onascaleofonetoseven(sevenbeingthehighestandfourbeingadequate),howwouldtheHumanResourcesteamratetheoveralleffectivenessandstructureofyourHumanResourcesdepartment?
28.Onthesameone-to-sevenscale,howdoyouthinkotherdepartmentheadswouldratetheoveralleffectivenessandstructureoftheHRdepartment?
Onthesameone-to-sevenscale,howdoyouthinktheemployeeswouldratetheoveralleffectivenessandstructureoftheHRdepartment?
ExplanationofDepartmentOrganizationQuestionnaire
Foreachofthe11categories,theSelf-AuditquestionsaredesignedtoratehowwelltheHRdepartmentachievesthepurposeofthecategorydefinitionstatedatthetopofthequestionnaire:
IstheHRdepartmentstructured,organizedandequippedtoprovideoverallstrategy,directionandeffectivemanagementoftheorganization’shumanresourcesfunctiontoaccomplishtheorganization’sobjectives?
Questionsonethroughnineexplorehowdepartmentleadersachieveorganizationobjectives,arepartofmanagement’sstrategicplanningeffortandassistinmakingdecisionsthataffectbottom-lineresults.ThesequestionsbothhelpensurethatHR’seffortsareinaccordwithcustomerneedsandsuggestwaysHRteamscantaketheleadinhelpingcustomersgetthemostoutoftheorganization’shumanresources.
Questions10through26addresscommunicatingdepartmentfunctionsandservicestoallcustomers,staffobjectivesandinternalrelationships,staff’sdualroleasinternalconsultantstomanagementandcounselorstoemployees,staffcompetenceandflexibility,cross-training,balancingemployeeneedswithbusinessneedsandabottom-lineresultsorientation.
Thecomponentsofquestion24alsorelatetostaffsize,structureandspanofcontrol.Industry-specificstandardsforstaffsizeareavailablefromavarietyofprofessionalpublications,suchastheSaratogaInstitute’s"HREffectivenessSurvey"andnationalandregionalstatisticscompiledbytheBureauofNationalAffairs(BNA).Anysurveysthatrelatespecificallytoyourtypeoforganizationwillmakethatbenchmarkmorecredible.
Questions25and26addressresourcesandplanningtoensurethedeliveryofrequiredservices.
HumanResourcesPlanning/OrganizationalDevelopmentQuestionnaire
Theprocessofidentifyingandprovidingwaystofulfilltheorganization’sdevelopmentalandhumanresourceneeds.
1.Isthereonepositionaccountableforreviewingtheorganization’shumanresourcesrequirements?
2.Howisthisreviewcarriedout?
Formally/informally?
(pleasedescribe)
3.Howoftenisthisanalysisupdated(e.g.,yearly,everytwoyears,threeyearsormore)?
4.Doyourprojectedneedsincludethefollowingconsiderations?
Availabilityofoutsideworkforcedemographics(age,sex,minorityclassification,education,skillslevel,occupations,etc.)
Anticipatedchangedinyourorganizationstechnology,processes,products/servicesandmarkets.
Personnelneedsthesechangeswillrequire(e.g.newskills,education,knowledgeandabilities).
5.Whichsourcesoutsidetheorganizationprovidethesedemographics?
6.Whatsourceswithintheorganizationprovidedthisinformation?
7.Towhomaretheseprojectionscommunicated?
Howoften?
Howfarintothefuture?
8.IsthereonepositionaccountableforreviewingandassessingtheHRdepartment’sskills,education,interestsandneeds?
9.Howisthisassessmentcarriedout(formallyorinformally)?
(Pleasedescribe.)
10.Howoftenisthisassessmentupdated(e.g.yearly,everytwoyears,threeormoreyears)?
11.Towhomarethisassessmentandanyprojectionscommunicated?
Howoften?
Howfarintothefuture?
12.Arethisassessmentandprojectionsusedfortraininganddevelopment?
13.Arethisassessmentandprojections(workforcerequirements)usedforcareerplanning(matchingorganizationalandindividualskills,abilitiesandneeds)?
14.Isthereaformalcareerplanningprocessinplace?
15.Isthereacareercounselingsystemtoidentifyindividualskills,interestsandneeds,andwhichoffersinplacementand/ordevelopmentalassistance?
16.Arehigh-potentialemployeesidentifiedforkeypositions?
Ifyes,isthereasuccessionplantotargethighpotentialemployees?
17.Arehumanresourceprojections(i.e.,numbers,jobclassifications,skills,knowledge,abilityandeducationlevels)identifiedintherecruitmentplan?
Howfarintothefuture?
18.Ifthehumanresourcesplancallsforrestructuringordownsizing,aretherestrategiessettodealwithdisplacedemployees?
Isoutplacementassistanceoffered?
Aretherestrategiestosupportremainingemployees?
19.Arethehumanresourcesprojectionsapartoftheorganization’sbudgetingprocess?
20.Doestheorganizationhaveplansforensuringitsdevelopmentandhumanresourceneedsaremet?
21.Onascaleofonetoseven(sevenbeinghighandfourbeingadequate),howdoyouthinktheHRstaffratesthehumanresourcesplanning/organizationaldevelopmentprocess?
22.Onthesameone-tosevenscale,howdoyouthinkotherdepartmentswouldratethehumanresourcesplanningandorganizationaldevelopmentprocessnowinplace?
ExplanationofHumanResourcesPlanning/OrganizationalDevelopmentQuestionnaire
Affirmativeanswerstoallthequestionsinthissectionmeanstheorganization’sdevelopmentandhumanresourceneedsarebeingmet.Theemphasisisonconnectingorganizationaldevelopmentandworkforceneedprojectionswithinternalandexternalworkforceskills.
Questionsonethroughsevendealwithinfluencesontheplanningprocess)changingworkforce,marketsandcustomers,
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